PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Web site plenty cottages to choose from prices very good only problem I had was I could not save a property to favorites to come back to later on frustrating trying to find it again waste of time could put people off otherwise excellent service and easy to pay and could use PayPal excellent thank you”

Helpful Report

Posted 2 years ago

Dear Ms Abel Thank you so much for your feedback, it's much appreciated! Your recommendations have been passed on to be looked into. Best wishes Codie from PetsPyjamas 🐾

Posted 2 years ago

“Very helpful”

Helpful Report

Posted 2 years ago

Dear Ms Sumbler We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best wishes Codie From PetsPyjamas

Posted 2 years ago

“The PetsPyjamas team were A1, they went above and beyond to find myself and my partner somewhere to go for Christmas. We are both disabled which made the job more difficult, but did it. Thank you so much”

Helpful Report

Posted 2 years ago

Dear Ms Whitton, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day and we look forward to booking you on another dog-friendly stay soon! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“Jodie was so helpful making my booking and getting all the details and requirements right, would highly recommend”

Helpful Report

Posted 2 years ago

Dear Ms Bawden Thank you for your review, we can’t wait to share your 5-star review with Jodie. She’ll be thrilled! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“We have recently booked a holiday through the PetsPyjamas office. We can’t wait to experience the break we have planned in Wales. The assistance we received was brilliant, particularly as this is the first time we have booked with PetsPyjamas. We were guided through the booking procedure by Anais and her colleague in a very efficient, helpful and cheerful manner. Thank you 🙏”

Helpful Report

Posted 2 years ago

Dear Mr and Mrs Acock, I’m happy to hear that our team provided you with excellent service. I’ll make sure that Anais receives your feedback. I’m sure it will make their day! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“Great service, Keisa was great and found us the ideal package that we were looking for.”

Helpful Report

Posted 2 years ago

Dear Ms Gallaghan Your review means a lot to us! I will ensure the message is passed along to Kesia. Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Really poor experience. Was dealing with a lady via text and email who was super helpful, when called up, got someone who wasn’t helpful at all and couldn’t find the enquiry. Paid and thought the break was booked only to find out it hadn’t as hotel was not available.”

Helpful Report

Posted 2 years ago

“The lady was very helpful and found exactly what we asked for In our brief, easy booking”

Helpful Report

Posted 2 years ago

Dear Ms Donno Thank you for being our customer and leaving us a wonderful 5-star review. Your time is appreciated! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Posted an enquire on a holiday to Cornwall, Marie called me swiftly and followed up with an email about all the room and meal options. I found the pricing breakdown confusing and Marie explain it all very clearly. My dog eats fresh food so needs a fridge to store. Marie contacted the hotel, and made arrangements for a fridge in the room. Very happy with my booking experience”

Helpful Report

Posted 2 years ago

Dear Ms Maguire, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Marie receives the recognition she deserves. Thank you again, have a great day! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“We always use Pets Pyjamas for booking our breaks so we can be sure that our dog, an important member of the family, is accepted and catered for. Jodie has recently been great in supporting us to book our Christmas break. Thank you Jodie. We really value this service.”

Helpful Report

Posted 2 years ago

Dear Ms Cooper, Thank you for your kind words, we’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your booking. We look forward to the next time we’re able to book you again. Have a wonderful day! Very Best Wishes, Codie from PetsPyjamas 🐾

Posted 2 years ago

“Prompt and efficient service - even on a Sunday!”

Helpful Report

Posted 2 years ago

Dear Ms Knight Thank you so much for giving us 5 stars. You made our day! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“The booking process was quick and easy. Hopefully our holiday will go smoothly too”

Helpful Report

Posted 2 years ago

Dear Ms Mckenna We appreciate you taking the time to leave a 5-star review. I trust you will have a wonderful time! Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Very helpful and friendly customer service”

Helpful Report

Posted 2 years ago

Dear Ms Headlam Thank you for the 5-star review! We value your feedback and can’t wait to book you again. Best wishes Codie from PetsPyjamas

Posted 2 years ago

“Quick, efficient and an easy booking system. Would definitely recommend”

Helpful Report

Posted 2 years ago

Dear Ms Packer We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best wishes Codie from PetsPyjamas

Posted 2 years ago

“The process was quick and much easier to track down somewhere to stay with our dog than standard websites.”

Helpful Report

Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“We had a number of queries about a New Years booking and Andrea was absolutely fantastic. She liaised with the hotel and made sure that all our needs were met. Always a pleasure booking with pets pyjamas!”

Helpful Report

Posted 2 years ago

Dear Jonathan, I’m happy to hear that our team provided you with excellent service. I’ll make sure that Andrea receives your feedback. I’m sure it will make their day! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

“The PetsPygamas team was very helpful and managed to find accommodation for us at very short notice. A good experience and one we will repeat.”

Helpful Report

Posted 2 years ago

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

Posted 2 years ago

“Good service easy to book holiday”

Helpful Report

Posted 2 years ago

Thank you for the positive feedback!

Posted 2 years ago

“Quick and easy to book our stay, now looking forward to the day”

Helpful Report

Posted 2 years ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 2 years ago

“I love this company but was so disappointed when I booked through their online link and received confirmation followed by a phone call saying this was not booked and they could only now offer me a lesser apartment. They have been lovely and professional throughout but this was very disappointing. I will try again at another time and hope for better.”

Helpful Report

Posted 2 years ago

Dear Julia, Thank you for your feedback. I’m sorry to hear that we were not able to provide you with the service experience you were looking for. I will be sure to pass your feedback on, and we’ll work on improving our customer experience in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review! I hope we can make things right and this won’t deter you from booking with us again in the future! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews