PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service with very helpful staff. Thanks Maria”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“Love this travel company. So very helpful and knowledgeable would recommend to every dog lover.”

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Posted 2 years ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 2 years ago

“I provided as much info as possible and Jodie came back super fast, with a selection which all fitted our criteria. Once I made my choice she sent over my quote and I was booked up within an hour. I have since invited all my “doggy” friends to join the Facebook page!”

Helpful Report

Posted 2 years ago

Dear Vicky, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

“Maria arranged it! 🙂 We three, a couple with a cute poodle puppy, had a great one week holiday in a holiday apartment in July 2022 in Mevagissey, Cornwall. We wanted to book the same apartment a year ahead for next July 2023 through Booking.com. It was available but with NO REFUND possibility. Ridiculous. Maria at PetsPyjamas stepped in and arranged the whole thing for us with great cancellation policy. Thank you ever so much, Maria! 🙂 G & T Surrey, UK”

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Posted 2 years ago

Dear Galina, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day we look forward to booking you on another dog-friendly stay soon! Very Best Wishes, Charlie from PetsPyjamas 🐾 Response

Posted 2 years ago

“Looking for a vacation at short notice (the next day) and searching the internet I could not find anything. Came across PetsPyjamas and rang them directly. Brilliant service found the right place with an amazing package to go with it. I would highly recommend using them.”

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Posted 2 years ago

Dear Sarah Moors , We’re thrilled you had such a great time. We hope to book you another dog-friendly holiday soon! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

“Very comprehensive information regarding what is offered by hotels for pets. Excellent packages offered. Made it really easy to choose”

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Posted 2 years ago

Thank you for the positive feedback!

Posted 2 years ago

“Jen took the details of the hotels we had in mind and contacted us shortly after with good results.”

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Posted 2 years ago

Thank you for your review! We'll be sure to pass this on to our excellent Pet Concierge Jen too.

Posted 2 years ago

“Booking was very smooth – both the online experience and in speaking to Latrice on the phone.”

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Posted 2 years ago

Thank you Graham! We are so happy you took the time to leave us this 5 star review, and we hope you have a lovely stay. - Latrice

Posted 2 years ago

“very quick and easy to book”

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Posted 2 years ago

Thank you for the review! Your feedback is much appreciated and helps our team improve

Posted 2 years ago

“Great experience from start to finish. Very professional in helping with the dates times and rooms available. First class.”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“Excellent!”

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Posted 2 years ago

Thank you for the 5-star review! We value your feedback and can’t wait to book you again.

Posted 2 years ago

“Needed to ask a question and found the chat line very helpful. It was very easy to use, it’s such an excellent way to communicate quickly with a company.”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“Absolutely fabulous thanks to Kalum. Never had an experience like I re ever from PetsPyjamas. Will definately use you again. Thankyou very much, already recommended you to one friend.”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“The lady I dealt with was more than helpful and very friendly. Thank you for making booking so easy.”

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Posted 2 years ago

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Posted 2 years ago

“Easy to follow web site good that they give you a phone number to contact not just web site”

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Posted 2 years ago

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Posted 2 years ago

“Fast, efficient, friendly service”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“Superb and prompt service and perfect for any fur baby parents out there who want their pooch taken care of as much as we do”

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Posted 2 years ago

Thank you for being our customer and leaving us a wonderful 5-star review!

Posted 2 years ago

“We left it very late to book a last-minute getaway, so cannot really complain but we were disappointed to only be given a choice of one. I went on booking.com to get more information on check-in times (since received direct from Pets Pyjamas), and was surprised to see much lower prices. However it is difficult to compare with a £100 voucher against food and drink and free accommodation for the dog.”

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Posted 2 years ago

Thank you for the review! Your feedback is much appreciated and helps our team improve.

Posted 2 years ago

“Booking was easy and staff were helpful searching out suitable options”

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Posted 2 years ago

Thank you for the 5-star review! We value your feedback and can’t wait to book you again.

Posted 2 years ago

“Absolutely gutted! Had a booking for it to be taken away next day!”

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Posted 2 years ago

Dear Anna , I will be sure to pass your feedback on, and we’ll work on improving our customer experience in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review! I hope we can make things right and this won’t deter you from booking with us again in the future! Very Best Wishes, Charlie from PetsPyjamas 🐾

Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,667 reviews