PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,690 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 2nd March 2025

3385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had difficulty actually getting from choosing a room to the payment page. Went through the procedure three times before I managed it. Everything else was excellent”

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Posted 4 months ago

“So easy to book! Found where I wanted booked in Archie and Luca, got our booking reference. Now all we have to do is pack there bones, jump in the car and go. Fabulous experience 😄”

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Posted 4 months ago

“I’m still waiting a confirmation email which states exactly the offer I booked - Dinner, Bed and Breakfast. So far I have been sent the same email (despite my request for the above) which has board basis blank.”

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Posted 4 months ago

“Have booked with Pets Pyjamas for years and had some very lovely quality holidays at reasonable prices which is why we keep coming back. They are a company who is out there on behalf of pet owners securing some good deals and helping to show sceptical holiday home owners that a) the vast majority of pet owners are responsible conscientious people. b) most pets are friendly, well behaved and important members of the family. c) pet owners are an overlooked niche of the holiday market with purchasing power just like in the residential rentals markets. I like PP because they are on the lookout for exclusively pet friendly holidays and just like some of us need to know where the local doctor can be found, PP, too usually find out the location of the nearest vets before travelling so that nearby vet care is often at hand if needed. I like to recommend PP to fellow dog walkers when casually chatting because Pets Pyjamas is there to meet a need in a much needed corner of the market for owners and their pets.”

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Posted 4 months ago

“This was the first time I’ve used your website luckily a friend recommended you to me. I will defiantly use you again and I’ve already recommended you to another friend. I had a very positive experience. Sam Glynn the Pet Travel Expert I delt with was extremely helpful and knowledgeable. I particularly liked that she took my details including the name of the hotel I was interested in booking and rather than keeping me waiting on the line she contacted the hotel and rang me back. I’m looking forward to my first hotel stay with my beautiful little dog.”

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Posted 4 months ago

“Lynda was extremely helpful and I am looking forward to planning two big trips with her next year. The accommodations they have for me to consider look lovely. There are so many places to choose from when you look yourself, PetsPyjamas have taken the hours of hardwork away. As a lady travelling on her own, I know Peanut and I will enjoy the choices we make.”

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Posted 4 months ago

“It was a very easy site to use and i had a follow up call from a member of staff which was impressive”

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Posted 4 months ago

“Wanted to book a couple of days as a treat for my birthday. Couldn't get in the hotel I originally selected since we were very last minute but Rosie at Pets Pjs found us somewhere even better, without me having to ask! Made everything so easy and straight forward, I didn't have to lift a finger. Thank you! ☺️”

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Posted 4 months ago

“It was a very simple and efficient booking process at very short notice. Very pleased.”

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Posted 4 months ago

“Excellent quality, easy to book. Highly recommend”

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Posted 4 months ago

“Helpful and easy to book...some of the additional benefits are there sometimes are no additional charges for taking your dog...quick booking process too...”

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Posted 4 months ago

“I did not expect there was a website allowing to take pets into a Spa hotel. Let's hope it delivers a good experience.”

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Posted 4 months ago

“Money not paid to hotel, who asked me for payment. Refund not paid to me immediately. Poor service”

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Posted 4 months ago

“Customer Service Advisor went above and beyond in assisting me. She was extremely helpful, friendly and efficient”

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Posted 4 months ago

“Very helpful re the booking.”

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Posted 4 months ago

“Very speedy, very good prices”

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Posted 4 months ago

“Lynda was exceptional in helping me and Alfie find somewhere within the area I requested and by treating us as if we are VIPS.”

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Posted 4 months ago

“Very easy booking .Very helpful staff especially Linda and Michael.”

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Posted 4 months ago

“Easy to book and followed up with confirmation”

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Posted 4 months ago

“First time booking. Great service and communication so easy to use and saved £60 dog charge.”

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Posted 4 months ago

PetsPyjamas is rated 4.7 based on 1,690 reviews