PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,665 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lynda was very efficient and friendly sorting out my Christmas booking "Thank you!"”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Very helpful”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Unfortunately after having several lovely experiences with Pets Pyjamas hotels , it is time to say goodbye. The last hotel was a dump and we booked out after one night. However , despite numerous phone calls, emails and even a letter sent to the head office, I have been ignored. I don't mind if the money refund is not forthcoming but I take exception at not being responded to. I will deal with hotels directly myself in future and not waste my time trying to get a response about a complaint.”

Helpful Report

Posted 1 year ago

Hi Paul, We are so sorry to hear that you did not have a positive of using our services. Our customer service team would like to reach out to you so we can look into the matter, please could I ask you to contact us with your Surname. The PetsPyjamas Team

Posted 1 year ago

“Found real lack of communication. I contacted 4time trying to move dates. It’s a great idea just failed to deliver on any service”

Helpful Report

Posted 1 year ago

Hi Aaron, We are so sorry to hear that you did not have a positive of using our services. Our customer service team have been reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 1 year ago

“Very helpful and pleasant experience when making my booking. Speedy response to my questions and when asking for a quote”

Helpful Report

Posted 1 year ago

: Thank you so much for your review, and we are so pleased you found our booking process a good one . Enjoy your holiday. The PetsPyjamas Team

Posted 1 year ago

“The hotel was expensive but we were encourage by petspyjamas who sent us a new deal so we went with it. Horrible experience! the room we were given was tiny, no view from the small window, just a roof to look at, overbearingly hot room no way to reduce the heat. Everything stunk of smoke from the open fires. Food was terrible. But also not much room for the dog outside. PetsPyjamas over priced the stay, which was already not worth the money. Very upset and angry. We ended up leaving a day early because it was not restful at all. Such a waste of money! 2nd time I’ve used the service but I can no longer recommend you.”

Helpful Report

Posted 1 year ago

Hi Trinity, We are so sorry to hear that you did not have a positive experience. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 1 year ago

“The quote came quickly but on finding somewhere cheaper although it was says they will price match they wouldn’t honour it . Which was disappointing”

Helpful Report

Posted 1 year ago

Hi Julie , We are so sorry to hear that you did not have a positive experience whilst making a booking with us. One of our Customer Support Team will be in touch. The PetsPyjamas Team

Posted 1 year ago

“staff always very helpful and professional - keen to please and make a difference”

Helpful Report

Posted 1 year ago

Thank you so much for your review, and we are so pleased you had a good time🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 1 year ago

“Easy to book! Excellent Hotel. Will use PetsPyjamas from now on!”

Helpful Report

Posted 1 year ago

Thank you so much for your review, and we are so pleased you had a good time. 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 1 year ago

“Good service and the 10% discount sealed the deal against competition x”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Such a smooth booking experience from start to finish”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Booked again with petspyjamas. Still have to search for cancellation policy for a particular booking prior to booking. Staff very helpful with quick service. Recommended”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Sorry but usually my experience with PP is excellent. But after I booked this holiday I discovered my husband has commitments for that week. So I could not find a way on your website to make changes so I immediately called Claire, my contact, had to leave a message and your service center and so far no one has treated this sufficiently for me as meanwhile the other date I submitted may have been taken. Not happy and patiently waiting as I have paid in advance and fully!”

Helpful Report

Posted 1 year ago

Hi Annie, we are so sorry to hear that you have not had the usual excellent experience that we strive to provide. A member of our team has reached out to you to help resolve the issue, and we hope you have a wonderful pet-away. Best wishes, PetsPyjamas Team

Posted 1 year ago

“All team members that I spoke to were so helpful would definitely recommend”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“First class service. Alison was superb in finding us a 4 night break over New Year. Will definitely use them again and recommend to family and friends.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such positive feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Alison was superb and did a first class job of finding us a 4 night break over the New Year period. She was patient and thorough in her approach to our requirements . I found Alison extremely efficient , friendly and professional - would have no hesitation in recommending friends looking to find a holiday for themselves and their pet(s). First class service , thank you”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Alison and Kerry did a fantastic job for us. Thoroughly recommend their services.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Alison and the team at Pets Pyjamas have been super helpful. We now have an exciting trip to look forward to! Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us and Alison such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Not wanting to leave our beloved pooch behind when we travel, Pets Pyjamas has been an absolute godsend for us. The agents always listen carefully to what you are looking for and then offer three or four options which will meet our expectations. We have always been delighted with their suggestions.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Never knew this existed and am over the moon that it does”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,665 reviews