PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having considered a particular Hotel I completed the PetsPyjamas online form, only minutes passed and the phone rang the caller introduced herself as Jodie from PetsPyjamas she proceeded to give excellent explanation to how and what help PetsPyjamas had to offer. I explained we hadn’t fully decided on the exact dates and I would contact her later in the week, I rang two days later passed on our choice of dates the Hotel the Room and price, she noted theses details and would comeback ASAP Ten minutes later she is back confirming all our choices with a couple extras and a reduction on the price.”

Helpful Report

Posted 3 years ago

“Disappointed to see that the voucher WOOF10 had not been confirmed in my confirmation notification from Pets Pyjamas. It was accepted at the time of booking and applied to the final payment but not on my confirmation. I am assuming a glitch in PPs software perhaps.”

Helpful Report

Posted 3 years ago

“The travel agents are in general very helpful and quick at replying. Tiffani was particularly helpful. We did have contact with another person called Camilla. She was initially helpful but after sending over 2 places she found which weren't ideal I asked for further help and she just said 'I didn't find anything else' which wasn't particularly helpful. However, the website is not fully functional. When you filter and amend dates etc it undoes filters and because all the prices are 'from' when your looking at private cottages etc you think you've found somewhere reasonable but by the time you go to book it it quadruples in price. Booking hotels isn't so bad as the seasonal prices are fairly static but it is a very stressful experience trying to navigate the website.”

Helpful Report

Posted 3 years ago

“I love the mix of online efficiency with the human touch thrown in!”

Helpful Report

Posted 3 years ago

“Steve was excellent at finding us a great hotel to bring our dog, Pippa. Would highly recommend Pets Pyjamas!”

Helpful Report

Posted 3 years ago

“Had amazing help from Angela and David massive information given and really helpfull”

Helpful Report

Posted 3 years ago

“I discovered PetsPyjamas by a very happy accident while searching for hotels that welcomed pets. From then on Rachel took complete charge and with great efficiency and charm has sorted me and Enzo out for a night en route to the Holyhead ferry in a part of the country I don't know well. I can't recommend this service more highly, they took all the stress and time out of searching and were very pleasant to deal with. I will most certainly avail of their services again.”

Helpful Report

Posted 3 years ago

“Third time I've used Pets Pyjamas Quick response tailored to what we are looking for within budget.”

Helpful Report

Posted 3 years ago

“Excellent customer service from Camilla. Only disappointment was the offer shown on your website was no longer available”

Helpful Report

Posted 3 years ago

“Quick response and Camilla was very friendly and easy to chat too.”

Helpful Report

Posted 3 years ago

“We left it until the last minute to decide on a short break with our shih tzu who has never been to a beach , Ellie pulled out all the stops and was very helpful and patient. We go next weekend so hopefully it will be good.”

Helpful Report

Posted 3 years ago

“Petspyjamas are brilliant! Lynda our Consultant was extremely efficient with all our bookings and so quick to respond. We were a bit nervous, as had never been in hotels with our dog before, but didn’t need to worry, he was treated like a king!!”

Helpful Report

Posted 3 years ago

“The response to my telephone enquiry message was very quick, which led to my booking the cottage I had previously stayed in. The lady who dealt with my request was very helpful and answered all my queries. I am afraid I am old fashioned and like to talk to people on the phone and not a recorded response, but that is the modern way and I have to except that, apart from this the experience was very positive.”

Helpful Report

Posted 3 years ago

“I was a little disappointed that one of the locations I tried to book online was fully booked, even though the website was showing the dates I wanted as being available.”

Helpful Report

Posted 3 years ago

“It’s disappointing when you think a hotel is available and it turns out not to be. Also strange to have to ring an advisor to add ones own postcode. It turned out the payment software only wanted the numbers! Booked Ok in the end”

Helpful Report

Posted 3 years ago

“Quick and easy to use the website, customer service from Tiffani was excellent.”

Helpful Report

Posted 3 years ago

“I was genuinely impressed that having struggled to find appropriate accommodation Ellie said she would find something that suited and phoned the next day with some options having researched on a Sunday morning for me. Needless to say we are now booked, very happy with the hotel/location/budget, and I would add, sent a text at 9pm the same day to offer something that might be even better. First class customer service. Thank you.”

Helpful Report

Posted 3 years ago

“Well that was easy! We decided when and roughly where we wanted to go. Found a lovely looking hotel then rang the concierge number and were advised to email them due to high numbers of calls. A lovely man rang us soon after and took over from there. Easy! Thank you Steve C, it was a pleasure talking to you.”

Helpful Report

Posted 3 years ago

“I am just so pleased I've found you. I had struggled to find anywhere to stay that would accept two dogs, you have come to my rescue, thanks”

Helpful Report

Posted 3 years ago

“Penny was brilliant! She found some lovely cottages. She asked me for my budget and where I wanted to go and she came up trump's. Fantastic!! Can't wait to go now 😊”

Helpful Report

Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews