PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,671 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,671 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 1st February 2025

3355

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alison was very patient and helpful as our requirements changed and came up with the perfect suggestion. Thank you”

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Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Quick response.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Easy to complete form to check availability & cost of hotel stay”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Alison Reynolds was brilliant at booking my London Hotel. Very polite, very patient and very professional. Excellent service. I will always use Pets Pyjamas for booking my Hotel visits with a pet.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“I dealt with your ALISON REYNOLDS who can I say was first class in all aspects of my booking at The Old Swan Hotel in Harrogate. I had to liaise several times and it was never any problem for her.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“The lady was very helpful and pleasant”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Very easy site to use, I am amazed at the number of properties that petspyjamas have on their site, something to suit everyone. The pet Concierge Joanne Westcar was excellent and made sure we were happy with our location and booking. This is the second time I have used PetsPyjamas and will certainly be using them again.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“It was very easy to book on the website and adding a dog”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Make sure you scrutinse the cancellation policy. Whatever the PetsPyjamas policy is can be overruled by the accommodation's own cancellation policy. They can take all of your payment (which they did). The accommodation providers cancellation policy isn't stated anywhere in the booking confirmation. This 'take your full fee' is alluded to on the PetsPyjamas site but you won't know until you have to cancel. I would check with the accomodation provider or PetsPyjamas what exactly the providers own cancellation policy is before making any booking.”

Helpful Report

Posted 1 year ago

Hi Clive, We are so sorry to hear that you did not have a positive of using our services. Our customer service team is reaching out to you so we can look into the matter. The PetsPyjamas Team

Posted 1 year ago

“Excellent website, brilliant”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“PetsPyjamas were extremely helpful when I was struggling to book a dog friendly hotel for my family and two dogs for a special family occasion. I would highly recommend asking them for help when booking with any pets because many hotels have really rough accommodation whenever a dog is involved, even though they assure you that you'll be in the best accommodation, you really are not!”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“It is clearly said at every turn on the website “pets always go free” or “dogs always go free”. I recently made a booking with Pets Pyjamas for my husband, myself and 2 dogs. The advert for the hotel said the room could “accommodate 2 people and one dog”. I made a call to say my dogs are both tiny so would they accept 2 ( plus I have accessibility needs that I needed to check). All was confirmed as being as I needed, including the two dogs. I booked. As the hotel was in Isle of Wight I phoned direct to ask if they did discount for ferry as most do. During the conversation the hotel obviously knew it was two dogs and commented that I only paid for one and the other would be £20 per night. I phoned Pets Pyjamas and told them. They informed me that their terms only include one dog. This is NOT what is stated all over the website. “DOGS ALWAYS GO FREE” is not just one dog. I cancelled my booking as another £80 for a 5ib dog, non shedding of hair, sleeps in a cage, does not interfere with other guests and is 100% well behaved. I was not willing to pay an unexpected £80. Pets Pyjamas refunded me in full, maintaining that they didn’t tell me there was a charge as they didn’t know there were 2 dogs. They did ! They have ignored and not answered my comments on the fact that the website says dogs always go free. I sent them pictures of the website. They just quote their terms. I spoke to them twice, they knew there were two dogs and they never mentioned one must be paid for. I would never use them again. Their website makes misleading claims, and they should not do this. The good thing is I have booked a hotel direct now, and it was a good deal cheaper than on Pets Pyjamas website, plus I don’t have to find £80 extra ! So if you have 2 dogs beware as you will find you suddenly have to pay a very high price for the second. It’s nonsense !”

Helpful Report

Posted 1 year ago

Hi Lin, We are so sorry to hear that you did not have a positive of using our services. I understand that our customer support team have been in touch with you already. The PetsPyjamas Team

Posted 1 year ago

“It was very easy and very quick. I had had a recommendation to contact you from another friend so my own experience soimply confirmed their encouragement”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“Very easy to find exactly what we were looking for. Booking confirmed quickly. Great reviews from doggy parentshelped secure our decision. Already recommended Pets Pyjamas tomy sister-in-law.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“1st time I have ever heard of or used this site but WOW , the staff are so helpfull and friendly and the whole experience was easy , pain and stressfree so as long as Hotel and trip matches all it was advertised to be will use again and very soon. Fantastic all round.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“So far so good. We have booked the accommodation for July so hopefully it will be as good as you say it is This is our first time of booking with petspyjamas.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“We decided to book a last minute trip to Cornwall. Ashley from PetsPyjamas sorted out an excellent package at The Godolphin Hotel in Marazion, which we thoroughly enjoyed. The whole process was very smooth. We will definitely book through PetsPyjamas again.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“Excellent customer service very easy to book contacted by member of staff to inform me that email was sent thank you”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

“I think her name was Alison. She tried very hard to find just the place for me - aged 82 and a widow - and my cockapoo, Toffee. All being well, we will go there in April and hope to find The Retreat perfect for our needs.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 1 year ago

“So easy to book, done in a few minutes”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,671 reviews