PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,665 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,665 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a pleasure speaking with my Pet Concierge Jodie, who understood my specific accommodation requirements and ensured they were met. I look forward to using PetsPyjamas in the future and speaking with Jodie.”

Helpful Report

Posted 1 year ago

Dear Janet, It makes our day to hear that we were able to provide you 5-star service. I'll make sure that Jodie receives your feedback, she'll be thrilled to hear your kind words! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 1 year ago

“Easy website to follow. Supportive people on text, who don’t mind over emotional tired women. Supportive and having a great break with my dog. Can there be an App?”

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Posted 1 year ago

“A very late booking and honestly couldn’t have had a more helpful service! All booked this morning and we were off in the afternoon. Thank you so much for helping us extend our holiday.”

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Posted 1 year ago

Dear Gemma, Thank you for your kind words, we’re grateful for your feedback! It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your booking. We look forward to the next time we’re able to book you again. Have a wonderful day! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 1 year ago

“Fabulous service, as usual left to the last minute to book a birthday surprise for my husband’s 75th birthday. Requiring a ground floor was also another hurdle to get over. Alison Reynolds was fantastic not only found us a great venue Alison also managed to get a free upgrade as a birthday treat! Thank you so much really grateful for your help and advice.”

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Posted 1 year ago

Dear Jenny, I’m happy to hear that our team provided you with excellent service for your husband's 75th birthday! I’ll make sure that Alison receives your feedback. I’m sure it will make her day! Very Best Wishes, Jess from PetsPyjamas 🐾

Posted 1 year ago

“I had a few questions and the response time was amazing. My only problem was paying on line, after verifying with my bank I closed the banking app and the page was no longer there to confirm payment. This happened twice. I landed up paying by phone.”

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Posted 1 year ago

“Really easy to make a booking. Lovely choice of Hotels and places to stay. Very helpful.”

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Posted 1 year ago

Thanks for your 5-star review! We sincerely appreciate your feedback.

Posted 1 year ago

“Ashley was incredibly helpful and knowledgeable.”

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Posted 1 year ago

“Good price , dog goes free and extra 10% off”

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Posted 1 year ago

“SimonGreat response from Kerry over the weekend, accommodation was booked after options were given, and my surprise for my wife and dog is all sorted, thank you again...regards Simon”

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Posted 1 year ago

“We spoke to Zaharia, she was fantastic,really helpful and supportive and got us booked in really quickly”

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Posted 1 year ago

“Looking forward to our hotel break we have never stayed in a hotel with our dog before we have always been camping or to a caravan. I was really surprised when I found pets pyjamas and could book a hotel with our dog . A short while later our hotel break was booked. Quick and simple .”

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Posted 1 year ago

“Love easy way to book a holiday with your dog at wonderful paces”

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Posted 1 year ago

“Fast friendly response”

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Posted 1 year ago

“Again I booked our dog friendly break with petspyjamas. They found us another long weekend break this time with everything that we would like 👍”

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Posted 1 year ago

“First time user. Found website difficult to use. Links for pricing were confusing causing me to think that I had made an incorrect selection. Phoned and found the experience of booking extremely good.”

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Posted 1 year ago

“Spoke to PetsPyjamas, explained to them what we wanted. Within 2 hours they phoned back confirming all our requests for the booking.”

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Posted 1 year ago

“Received lovely helpful service looking forward to my visit”

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Posted 1 year ago

“As a new customer to the site it was very frustrating not to be able to talk to someone. When I did I felt their manner was very rude to the point I felt reprimanded.”

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Posted 1 year ago

“Extremely helpful and went out of their way, in the evening, to ensure I was able to confirm my booking with my two dogs. Communication was excellent which I personally think is key to good customer service, so thank you.”

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Posted 1 year ago

“I had a very helpful lady with the name of Lynda She assisted me to book a stay in one of your Pets Pyjamas establishments”

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Posted 1 year ago

PetsPyjamas is rated 4.7 based on 1,665 reviews