PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with PetsPyjamas has been outstanding. With the recent turbulent times I have had to amend my booking a few times & the service I have received has been first class. I must mention the absolutely wonderful Rachel who has been brilliant keeping me informed & delivering excellent customer service she is professional & friendly making me feel at ease throughout the whole process. I have been using Petspyjamas for many years & have stayed in some stunning places you never fail to deliver 😃🐶🐕🦮🐕‍🦺🐩”

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Posted 3 years ago

“Helpful friendly.efficient. I will use these guys again. haven't stayed in the hotel yet, but I am sure it will be lovely”

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Posted 3 years ago

“Claire Debens has booked our 4 trips with Pets in Pyjamas for Sep this year. She is friendly, helpful and efficient and made the booking experience enjoyable”

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Posted 3 years ago

“What an absolute waste of time contacting this website for anything. The website doesn’t let you book direct with a hotel opting to let you wait days for a reply which in our case has been negative every time saying they were unable to help. Totally ignored a request to give details on hotels which were available in the area we wanted on the dates given. Totally unimpressed by this unprofessional website.”

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Posted 3 years ago

“Not being able to book online is an inconvenience, then not being able to get through on the telephone, then having to wait for your ticket to arrive to be able to be booked in for a representative to speak to is very long winded. However, when someone did ring me back they were extremely pleasant and went out of their way to find me accommodation to my specifics. The link for payment was really easy to use. Would I use again, yes when I have a longer period to plan so it is not rushed last minute, if it was a last minute booking I would probably book somewhere else that I can book online instantly.”

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Posted 3 years ago

“Exceptional service. Friendly and efficient.”

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Posted 3 years ago

“Very prompt reply and helpful friendly and efficient action for booking. Will I receive confirmation email from hotel?”

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Posted 3 years ago

“Initially I found the booking experience frustrating. I just wanted to know the next available dates at a particular hotel. Then I was contacted by the Lovely Linda who sorted it all out swiftly and painlessly. Thank you Linda!”

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Posted 3 years ago

“Angela, our advisor was very helpful & was able to provide us with properties suited to our requirements- in a very short space of time! Would definitely recommend using this site for dog friendly holidays.”

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Posted 3 years ago

“Great experience, very good customer service.”

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Posted 3 years ago

“Fast and efficient booking process. Be sure to use again.”

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Posted 3 years ago

“We have booked 4 holidays through Pets Pyjamas. All the Staff and booking agents have been extremely helpful. Nothing is too much trouble. We wouldn’t book through any other agent for a holiday to take our dog Sweep on holiday with us, Thank you all. Irene, Gary and Sweep”

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Posted 3 years ago

“First time using pets pyjamas as was looking for a holiday cottage so we could take our Toy Poodle with us and came across their website very helpful staff lovely to talk to very quick service😀 as this was in a Sunday night after 7pm everything was booked and emails cane in to confirm everything thank you all very much Beauty says thank you for his holiday 🐩”

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Posted 3 years ago

“I selected dates of 30/5/21 check in, 31/5/21 check out. the dates were lit and available. when I had my confirmation mail, the dates had changed to 22nd/23rd August! this was after I had paid in full. then when I phone next morning, I'm told the old old story "we are experiencing exceptionally high call volumes". etc etc. I have now written to support as given on the outgoing telephone message.”

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Posted 3 years ago

“Very easy and good, timely communication”

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Posted 3 years ago

“Jen was really helpful and managed to sort us out with a hotel at the last minute, for a good price and location. Hassle free!”

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Posted 3 years ago

“Great service from Adam”

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Posted 3 years ago

“Jodie was amazing so helpful, loved my booking experience for myself my wife and our 2 flatties, just a brilliant service thankyou so much PetsPyjamas”

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Posted 3 years ago

“We have a 9 month old Cockapoo and were looking at a weeks holiday where Jasper would be welcome. Checking through the web we came across PetsPyjamas and didn't have to search anywhere else. Once we had made our choice and checked availability Angela gave us a call back and we booked. A very good experience, thank you.”

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Posted 3 years ago

“Great support from Jodie Smith .. extremely helpful in assisting us in finding the right hotel.”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews