PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Adam was wonderful! Professional, friendly, and after I gave him a few basic details, like 'I only want to travel about 3 hours from London', he found me a wonderful escape for me and my 2 dogs at really short notice for the bank holiday! It took all the hassle out of trawling through options and availability for me. Excellent service, I will highly recommend!”

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Posted 3 years ago

“The concierge, Anna, was very helpful and went above and beyond to help me with my booking. She called 4 hotels to find which had vacancies together with prices etc and called back when she said she would with the results.”

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Posted 3 years ago

“Liked being kept informed. Quick responses to initial enquiry.”

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Posted 3 years ago

“I'm a returning customer for a reason. Friendly staff, great customer service and support. So much easier going through a specialist for hols with the dog. Some great offers too.”

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Posted 3 years ago

“Very friendly staff. Maria called me & we spoke about requirements. Everyone of them was met. Fast service & came back to me with the ideal cottage. It was extra hard finding accommodation at short notice but that wasn’t a problem. Extremely happy with the service and will definitely recommend to friends & family. Well done Maria”

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Posted 3 years ago

“Very fast responses! Unfortunately I wasn't able to answer the phone calls but they did try twice and send me an email with the information I needed to proceed with my booking.”

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Posted 3 years ago

“The website is really easy to use and has great deals. We were quickly contacted by Jodie, who was friendly and very efficient and helpful. We’re really excited for our stay!”

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Posted 3 years ago

“Angela responded to my enquiry very quickly and searched for a suitable inn for me, she seemed to have the same taste as me as I wanted cosy cottage type inn. Angela found me a good deal a 3 nights for 2 in Berkshire, which is now booked for October with my springer and setter. I am so looking forward to it.”

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Posted 3 years ago

“Great response and very helpful.”

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Posted 3 years ago

“Website has a nice feel but the functionality is poor. Unable to search by date for av ailable properties. Had to go into each property to check dates. Also, it took me 4 attempts to process the payment as it kept saying it had timed out as no activity for 20 minutes- even though I was constantly using the site”

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Posted 3 years ago

“We rely on Pets Pyjamas to find our pet friendly holidays. Great service, lovely people and excellent holidays. We always recommend!”

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Posted 3 years ago

“Credit to Clare, very last minute booking and quite particular requirements!! managed to find something which looks perfect! roll on 21st!!!”

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Posted 3 years ago

“Overall, the booking went very well and the choice of hotels was excellent. Only one small query, why are some hotels not open to internet booking, you can only reserve and then wait for a return phone call?”

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Posted 3 years ago

“Put simply, Anna is a star who helped me find an appropriate short break; I could not have done it without her, as the www does not appear to allow you to only select available properties for your dates, which leads to much frustration and time wasting. However, Anna sorted it!!”

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Posted 3 years ago

“Nicola from sales and operations was fantastic and found me the perfect holiday in no time at all, excellent at replying to my requests and all booked in a couple of hours.”

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Posted 3 years ago

“Came across PetsPyjamas by accident and so glad we did. Lots of lovely holiday accommodation especially for our fur babies to choose from, non of the usual putting dogs in inferior rooms, charging extra, which really does not sit well with me at the moment, due to Covid rooms were not being cleaned daily but still charged for the service. Having a human call me and talk me through my booking and the process was so refreshing. Maria was lovely, already told my friends and would be my first port of call in future - Well done PetsPyjamas excellent service”

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Posted 3 years ago

“Really easy see all suitable dog friendly hotels and booking was simple. Will definitely use the concierge again”

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Posted 3 years ago

“Goggle search”

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Posted 3 years ago

“Great serviced from your consultant, but website booking and live chat didn’t work for me”

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Posted 3 years ago

“We have just returned from our first booking with PetsPyjamas & it definitely won’t be our last. From our booking & the most helpful Adam who kindly swapped our dates, as I had booked the wrong dates in error. Quickly sorted by Adam. Our stay at The Kings Head Inn was lovely & we will go back, the hotel was lovely, clean, friendly staff & ideally situated for we were looking for. I have already recommended PetsPyjamas & looking where to book next. Thank to PetsPyjamas!!”

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Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews