PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,667 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 26th January 2025

Ann Almeida

Dean Richardson

PetsPyjamas 5 star review on 21st January 2025

Sammi Ahmed

3340

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with the web layout at first but soon realised you had to enter your select all your requirements each time a different area was selected. Perhaps this can be changed? The booking process chucked me out twice as it said I had run out of time, but the online help desk was extremely quick to respond to my e-mails and sort out the problems I had created. Many thanks. I am just waiting for my credit card to dismiss the two very large amounts of money authorised. I trust the cottage will be as delightful as the website description.”

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Posted 2 years ago

“The white Heart Royal Moreton on Marsh we had a wonderful experience at this hotel we had 2 rooms for my family and two dogs thoroughly enjoyed it will go back again.”

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Posted 2 years ago

“Adam was very helpful.”

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Posted 2 years ago

“The only criticism of the booking system is that you can not put the date of your holiday in 1st you have to go into each individual property. Otherwise pleased and feel as if we are not paying anymore for the benefits we get booking through the site”

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Posted 2 years ago

“Fantastic customer service from Paula, she found me some accommodation, ( haven’t been yet ) and kept in communication via text phone and email throughout the whole process.”

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Posted 2 years ago

“We had very good service 100% from Siobhain McCarthy, very helpful you lady couldn’t ask for more.”

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Posted 2 years ago

“Paula was a huge help in finding me a getaway at short notice this weekend, and not only that but I got a brilliant deal on a gorgeous spa hotel for me and the pup to escape to for pampering and relaxation. She was very responsive and put a lot of effort into finding the right stay for me, hugely appreciated and I will definitely be using PetsPyjamas again.”

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Posted 2 years ago

“I had difficulty in finding a booking at short notice but by emailing PP I was offered two properties and immediately booked up.All very easy”

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Posted 2 years ago

“Lovely place to stay. Took our GSD and cockerpoo Staff very dog friendly. Dog bowls are available as is extra tea and coffee for your room but you just need to ask reception for them. Room was large, very clean, super comfy bed. Best dog friendly place I’ve been Negative - only one veggie meal on the menu”

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Posted 2 years ago

“Wonderful help and speedy response from Liz. Thank you”

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Posted 2 years ago

“Brilliant service lovely people faboulous hotel well done pets pjamays”

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Posted 2 years ago

“Fantastic service and very responsive from initial enquiry.”

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Posted 2 years ago

“Maria Whitehead was really attentive and nothing was an issue, highly recommend the service I was given.”

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Posted 2 years ago

“Amazing products great customer service”

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Posted 2 years ago

“The booking experience with pets pyjamas was a little challenging to start with as the website isn’t functioning properly at the moment. However once I got help from the delightful Maria, who was brilliant at both choosing hotel options but also helped overcome the IT issues she and I had , then it was fine. Very pleased overall. Thank you”

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Posted 2 years ago

“Cannot fault the service. Exceptional”

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Posted 2 years ago

“Maria at PetsPyjamas was so helpful in getting us booked into our spa hotel for my birthday. The whole process was easy. She kept in close contact and ensured everything was booked smoothly. Thanks Maria. We are looking forward to our little break with Tilly Dog.”

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Posted 2 years ago

“Came across the website and found it had hundreds of dog friendly hotels of all types and prices. I found a few that interested me and the help I got from Pets pyjamas was excellent. The whole experience was simple and professional.”

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Posted 2 years ago

“My son gave my wife and I a gift voucher for a PetsPyjamas holiday back in 2019. We booked a weekend break for May, but had to cancel owing to the pandemic. Two years later, we tried booking again. The website is extremely easy to use and the support given by Esther was excellent. We asked if the voucher could still be used. To a certain amount of surprise, and after a very quick internal investigation, our details were still on record and the voucher was accepted. At every stage, we were kept informed of the progress with the booking. We have now received, confirmation, financial details and more detailed information about the holiday cottage. The whole process was quick, easy to use and managed extremely well by the representative.”

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Posted 2 years ago

“I dealt with a lady called Sam. Before settling on the place we booked poor Sam had to do quite a bit of legwork. Nothing was too much. Very impressed so far! Inge Moore”

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Posted 2 years ago

PetsPyjamas is rated 4.7 based on 1,667 reviews