PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,713 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,713 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 19th April 2025

3473

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple. efficient and no-hassle booking procedure. Lynda managed to get us a three for two night deal so we're two happy bunnies with two happy pooches! Highly recommend.”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 8 months ago

“Contacting your admin staff and booking through them was very pleasurably. Not the easiest of websites to book on a lot of uncertainty on some of the dates available”

Helpful Report

Posted 8 months ago

Thank you for your feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Would give zero stars offered a refund took 20 working days and they still underpaid me no explanation why this was and still don't have a explanation shocking customer service avoid at all costs.”

Helpful Report

Posted 8 months ago

Hi Liam, thank you for your feedback. We can see that our Customer Support Team have been in contact with you regarding this. The PetsPyjamas Team

Posted 8 months ago

“Easy to book and I had put two dogs by mistake instead of one . One email solved that. I like getting information about he hotels and it did prompt me to book a short break next month .”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“We had gift vouchers bought as a wedding present to the value of £600. As they were all in multiples of £100 this made booking online difficult. I called petspyjamas and left a message, within an hour a lovley lady called back to help. This wasn't something she could rectify immediately and passed it to another person. Within the next hour I had an email that sorted the problem and was able to complete the booking. Overall an excellent booking experience 👌”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 8 months ago

“Service provided is a treat for humans and dog alike.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Very helpful and rapid response”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 7 months ago

“Sadly, the booking experience leaves a lot to be desired. Email quotes do not contain the details of the room type or the cost, only a link is provided back to the hotel list of room options for me to select from, the website is slow and the 'see availability' links on some of the special offer pages do not work. This is not what I expected from a concierge service.”

Helpful Report

Posted 8 months ago

Hi Fran, We are so sorry to hear that you did not have a positive of using our services. We can see a booking has now been made and we hope you enjoy your trip away. The PetsPyjamas Team

Posted 8 months ago

“I was a little worried as when I had booked my cottage you could still go back on and book it again for quite along time after. I did'nt get my comformation straight the way either but once I sat for a bit and waited every thing came through.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Good easy to use Website and minimal steps from browsing and selecting a property to booking.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“The choice of holiday accomodation - hotel or self catering, is fantastic and every property offers great value. Booking is so easy and the pricing is guaranteed to be the best, with dogs being able to go free!”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Lynda helped us with a glitch in the booking and sorted it out quickly. Very responsive service.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Joanne was very helpful. Found us a perfect alternative hotel when our first choice was unavailable.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Filters dont work well . After putting in options ,you then get inappropriate results After giving a 'price from' for a booking ,some then ask for a form to be completed before giving a fixed price ..which is then way higher . Complete waste of time going that route When booking say a couple of nights ,you get offered a load of hotels with priced based on 7 days ,with ludicrous prices . Again a failure of filters”

Helpful Report

Posted 8 months ago

“I’m not sure whether our booking got lost, or whether I was expecting something by booking with you rather than direct with the venue, but there were no provisions in place for a dog, so it was good that we had taken our own bed and bowls! If we stay there again, I will make the booking direct with the venue as it was the same price etc as quoted on your website.”

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Posted 8 months ago

“Extremely easy online booking experience, I thought. I am extremely unhappy that, although it states refundable, it does not include people, like us, who paid full in advance,which seems ludicrous to me, so if my husband falls ill again, we lose all the payment. I should have asked, prior to booking, Pets Pyjamas to fully explain their terms as they appear ambiguous to me. The refundability terms should be made more transparent on the booking form. I should have gone with Booking.com or booked direct as usual.”

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Posted 8 months ago

“It was very easy to book we are looking forward to our overnight stay”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“I've experienced many Petspyjamas holidays, all been very good. Easy to book, at quite affordable prices.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Maybe each venue could have a paw rating on how dog friendly they are”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 8 months ago

“Lynda worked from start to finish to find a holiday suitable to our needs and requests. Nothing was too much trouble, and communication was excellant from the start. Everything was very smooth and hassle free, our 2nd Time booking with PetsPyjamas. Very pleased thank you.”

Helpful Report

Posted 8 months ago

Thank you for the great review, We hope you have a great trip. Pets Pyjamas Team

Posted 8 months ago

PetsPyjamas is rated 4.7 based on 1,713 reviews