PetsPyjamas Reviews

Name: PetsPyjamas
Address: 81, Leonard Street, London, 81, Leonard Street, London, London Borough of Hackney
Rating: 4.67

4.7 Rating 1,692 Reviews

92 %

of reviewers recommend PetsPyjamas

4.7

Based on 1,692 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 7th March 2025

PetsPyjamas 5 star review on 2nd March 2025

Nicola Hickey

3391

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Angela was so lovely and got us all booked in for Scotland she also looked at other cottages for us to see if that was an option”

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Posted 3 years ago

“We needed a place to go with no fireworks, Angela has found us a place with excellent offer for DBB. We are looking forward to it. The actual booking was really easy.”

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Posted 3 years ago

“Excellent customer service, communication and follow up”

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Posted 3 years ago

“I spoke with Lynda who was extremely personable and helpful. In no time at all she had sourced a couple of hotels within my budget. I was also delighted with some unexpected perks. I am looking forward to my stay and hope the hotel experience is as positive as the booking experience.”

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Posted 3 years ago

“The booking staff could not be more helpful or knowledgeable. They listened to our budget and needs, gave us a number of choices and phoned us at our convenience and helped us to choose and book.”

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Posted 3 years ago

“Lisa was fabulous at sorting everything out about our booking. Nothing was too much trouble. Great service.”

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Posted 3 years ago

“Claire listened to all of my concerns & requests to enable reassurance for our bookings”

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Posted 3 years ago

“It was really good, Lisa was so helpful and sorted out everything for me. I really did appreciate her help”

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Posted 3 years ago

“Made a long overdue booking with Angela this week. Angela listened carefully to what I was looking for and my parameters. She called and stayed in contact exactly when she said she would, was very friendly and accommodating. I was given a list of potential places to stay all fitting my expectations. Booking was straightforward and Angela was able to hold a reservation for me when I needed a bit more time. All good, friendly and helpful experience so far.”

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Posted 3 years ago

“Conor was really helpful the booking went smoothly and it was as nice to speak to someone Conor was very professional and friendly Well done Conor”

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Posted 3 years ago

“Great service from Lynda!”

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Posted 3 years ago

“Website easy to navigate and find suitable accommodation in my areas of interest. Concierge was friendly, polite and efficient during the booking process. Thoroughly pleasent experience all round, just hoping that the holiday booked will be as good.”

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Posted 3 years ago

“Spoke to a lady called Linda who was most helpful.”

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Posted 3 years ago

“Just booked my first trip. So far the experience has been good, easy to do and the hotel sourced looks great for us. The proof will be in the staying so I will write again”

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Posted 3 years ago

“We have just booked our first pets pyjamas little vacation with our dogs. All done with the fantastic help of Lynda who kept in touch with us all along the way in trying to sort a hotel and providing a great package deal. Great service 😊”

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Posted 3 years ago

“Amanda was extremely helpful and friendly. The booking process was a pleasure, not a chore.”

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Posted 3 years ago

“Great service gave a few properties I was interested in from the PP website and Sam checked each one for availability and advised me of cost of each. Made the decision she booked it, sent the payment link and confirmed. Would never have found the property if not for PP”

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Posted 3 years ago

“Clear advice and very patient - no question is too silly. Great customer care. Very good communication by phone and emails.”

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Posted 3 years ago

“Linda was really helpful and helped to find a lovely property when we were struggling, thank you”

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Posted 3 years ago

“Two problems occurred during the booking process. Firstly, the advertised three nights for two for £178 was not honoured because the hotel couldn't find the offer; we are now having to pay nearly £300 for the three nights. The advertising is obviously inaccurate, so as a gesture of goodwill and to comply with the offer, it would be appropriate for Pets Pyjamas to reimburse us for the difference. Secondly, I entered our details online seven times, and each time, I was taken back to the beginning, with the website asking me for information I had already submitted. In the end we phoned to book.”

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Posted 3 years ago

Hello Carolyn, I am sorry that you have not had a great first experience booking with PetsPyjamas. I have looked into your booking and the prices you may have initially seen for the package you booked would have been lower than the price you opted to pay due to low season and mid-week rates. I am unsure as to why our instant book service was experiencing difficulties, if guests are using a smart phone or tablet it can sometimes time out which might have been what was causing it to take you back to the start. We hope the rest of your journey with us is much more inline with our regular service. Thank you, Lauren

Posted 3 years ago

PetsPyjamas is rated 4.7 based on 1,692 reviews