Petair UK Reviews

Name: Petair UK
Address: c/o Tarbay Centre, c/o Tarbay Centre, Windsor and Maidenhead
Rating: 4.71

4.7 Rating 260 Reviews

93 %

of reviewers recommend Petair UK

Company Reviews

Metrics

Info

4.7

Based on 260 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Petair UK:

Petair UK - International pet travel service

Visit Website

Phone:

01725551124

Email:

enquiries@petairuk.com

Location:

c/o Tarbay Centre,
c/o Tarbay Centre
Windsor and Maidenhead
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Petair UK 5 star review on 14th September 2022

Andy

Petair UK 5 star review on 15th September 2020

Maija

Petair UK 5 star review on 14th September 2020

Maija

Petair UK 5 star review on 21st August 2020

Jodie Allen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication about the process. Wonderful and reassuring pick-up for our pet from our home. Any questions answered promptly. Would absolutely use your service again. Many thanks!”

Helpful Report

Posted 8 years ago

“Victoria (and team), I would like to say a massive thank you to everything that you did to get Zippy from the UK over to Texas. He arrived safely and is now getting use to his new home. You and the rest of PetAir were absolutely fantastic and easily the most stress free part of our move to the USA. All emails were responded to instantly, our questions answered perfectly and every stage of the process was seamless. A perfect service! We will definitely be recommending you to anyone we know that needs to move their pet overseas and will use you again without hesitation should we need to move Zippy again. Thank you for everything!”

Helpful Report

Posted 8 years ago

“PetAir was extremely efficient and caring about our cat who arrived in Los Angeles safe and sound and without any apparent drama. They met us at Heathrow at precisely the designated time and from that moment on took charge of the situation. I can recommend them highly.”

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Posted 8 years ago

“The whole team at PetAir Uk were great from the start of this process to the completion, and being reunited with our pets. We knew nothing about transporting our pets abroad, but from the very first contact with PetAir UK they reassured us with their friendly and professional manner. The team were very informative, and gave us the option of different price plans. We opted for the gold standard, and whilst initially this may appear expensive, it was in fact fantastic value for money. Everything was taken care of. Great communication throughout, setting out clearly what documents were required from us to allow for the safe journey of our dogs. Once we had all this in place and completed the online information we were set to go. The Transporting of our dogs was a worrying and emotional time, but PetAir were there to give reassurance and ensure that the journey was as stress free as possible for the dogs. I am happy to say that both our dogs are now enjoying exploring their new home in San Francisco.”

Helpful Report

Posted 8 years ago

“Thank you ever so much for all your wonderful support, patience and hard work with all the arrangements. Hayley was such a pleasure to work with and had so much attention to detail right throughout the whole process, taking my regular calls and emails promptly and kindly guiding me through a complicated process! Andy, who helped us with check in on the day of departure was a wonderful as well, always with a smile and buckets of patience! We are truly grateful for all you did to support us.”

Helpful Report

Posted 8 years ago

“PetAir we're professional, helpful and caring. They looked after Harvey brilliantly and dealt with a last minute rearrangement of his flight due to us getting stuck in a snowstorm in Philadelphia. They understand that it is not only a stressful process for the pet but for the owners too. They were always available for whatever question I wanted to ask and kept me updated with Harvey's progress on the day. I would definitely use them again and highly recommend them!”

Helpful Report

Posted 8 years ago

“I liked the service because they were able to take the cats, board them for a week and then do the shipping, which has been a great help in reducing the stress of the move. From there everything went smoothly and much as I hate paperwork, their website was quite a useful tool in helping reduce some of it.”

Helpful Report

Posted 8 years ago

“We recently moved from Doncaster, England to Cleveland, Tennessee, USA. Our four girls were treated like queens, and have settled in so well. I was kept constantly in the loop on how they were progressing, and when my father picked them up, they were relaxed and happy for the drive home after the transatlantic flight. I can't recommend PetAirUK highly enough. :)”

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Posted 8 years ago

“I would have no hesitation in recommending PetAir to other friends, colleagues. It was a trouble free experience in transporting my puppy over to Australia. The staff were always very helpful and polite whenever I rang them if I was feeling anxious and instantly put my mind at ease. Thank you PetAir.”

Helpful Report

Posted 8 years ago

“Although I was only transporting my cats to the South of France, the support I received from PetAir UK was excellent at every step pf the process. They took particular care with 1 very nervous cat and followed all of my requests for his handling. I won't hesitate to use them again as I think we may to and fro for a while!”

Helpful Report

Posted 8 years ago

“Faultless. Putting your pets on a flight is a worrying thing to do. Not only are these guys very good at what they do, but they are also very reassuring. Wouldn't hesitate to recommend them.”

Helpful Report

Posted 8 years ago

“Had been very concerned as we travelled to Spain two weeks before our cat, Thomas, and he had to be collected from our trusted cattery. I should not have been concerned. The Pet Air employee who collected Thomas reassured the cattery owner, who ,in turn reassured me. All went well and our beloved elderly cat arrived in Malaga in good health. The wooden carrier supplied was excellent and just as described. It did take Thomas a couple of days to recover, but he is 13 years old, so not surprising. Very good communication and update from Pet Air staff throughout. Can't thank them enough. Thomas now very settled and the first thing he does every morning is lie out on a sunbed next to the pool! We would not hesitate to use this company again.”

Helpful Report

Posted 8 years ago

“Our beloved Beastie arrived safely in South Africa from Burnley UK on Wednesday morning, and was joyfully reunited with his Mummy Karen. PetAir and their wonderful team made this journey as stress free as possible, and kept his English and South African family in the loop every step of the way, from pick up at our front door to the ecstatic reunion in Johannesburg. I can't praise these lovely people enough for their professional work, and so importantly, their personal attention during the build up to Beastie's trip. Thank you each and every one of you.”

Helpful Report

Posted 8 years ago

“Very happy with the service and the staff were excellent. The staff kept us informed and helped with all the paperwork. Absolutely no complaints and our cats arrived safe and sound. Thank you pet air and everyone involved. Martin and Rachelle Gallacher.”

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Posted 8 years ago

“I'm sitting here in Sydney with my Jack Russell X, Bert, and thinking I cannot recommend Pet Air UK enough. They are efficient, compassionate, kind, responsive and really care about their clients and their passengers. Feel free to contact me, cfmonk@gmail.com, if you would like any more specific information but this business is the best around (we had a terrible experience with one of their competitors).”

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Posted 8 years ago

“worth every penny! My cats arrived safe and very calm. I think the specially made wooden crates made a big difference. The pick up service from central London kept me calm too!”

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Posted 8 years ago

“Thanks to Petair UK for everything during our recent move to Abu Dhabi. it was definitely a gold star service, we were very pleased from start to finish as it made the most stressful part of the move a lot easier to deal with. The girls didn't have any problems when they arrived and didn't seem to have been at all bothered by their journey. We will definitely be using your services when we eventually return home”

Helpful Report

Posted 8 years ago

“Both cats arrived tired but in good spirits. Within an hour of coming into their new house, they were exploring, eating and back to their old selves. The service you provide is excellent.”

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Posted 8 years ago

“Vickie stidder who I dealt with was extremely professional and cared all the way, even asked me to let her know once the doggies get to us. Her communication skills were excellent, literally mins for her to reply to my question and the update all along was excellent the whole service was excellent! The driver who picked rusty and Charlie from uk ( sorry I don't know her name) was extremely friendly and absolutely lovely, which I was told by my mother in law. After Rusty and Charlie have been checked in o have received a text from Andy, the driver which included all info I needed, it put my mind at ease know that my doggies were all calm. I also received a call once rusty and Charlie have gone through the customs at UAE!The invoices were also sent to me the second I made a payment! Everything absolutely outstanding! I hope that this email gets to the top of the chain as pet air has fantastic team working for them! Kind regards Anna connor”

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Posted 8 years ago

What a lovely email to read, thanks so much for taking the time to share your pleasure. Flying pets is complicated and really very stressful for us as well as you. I think the pets worry least about this! But i am pleased they are safe and sound and that you were happy with the service. we will definitely pass this on to Vicki, Andy and Alex who collected Rusty and Charlie. Thanks again

Posted 8 years ago

“Fantastic people & service!”

Helpful Report

Posted 8 years ago

Petair UK is rated 4.7 based on 260 reviews