Petair UK Reviews

Name: Petair UK
Address: c/o Tarbay Centre, c/o Tarbay Centre, Windsor and Maidenhead
Rating: 4.71

4.7 Rating 260 Reviews

93 %

of reviewers recommend Petair UK

Company Reviews

Metrics

Info

4.7

Based on 260 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Petair UK:

Petair UK - International pet travel service

Visit Website

Phone:

01725551124

Email:

enquiries@petairuk.com

Location:

c/o Tarbay Centre,
c/o Tarbay Centre
Windsor and Maidenhead
Sl44qg

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Petair UK 5 star review on 14th September 2022

Andy

Petair UK 5 star review on 15th September 2020

Maija

Petair UK 5 star review on 14th September 2020

Maija

Petair UK 5 star review on 21st August 2020

Jodie Allen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From beginning to end, the service was great. They demonstrated early on that they were "animal people" not just a business. The biggest above and beyond act was when I got a call at 1:45 AM to tell me that my dog had been heat embargoed in New Jersey. I called the emergency line at Petair and spoke to Hayley. She spent the next 2 hours working on this with the US and was able to get my dog on the next flight, a full day earlier than I was originally told. Well done by the entire team!”

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Posted 8 years ago

“Trouble free transfer. Petair took the necessary actions to ease the process”

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Posted 8 years ago

“All staff at Petair were very helpful and couldn't do enough, thank you. The thing that upset me was that I never got a tel. call or text from the kennels once they left Lola at the airport to say she was ok, I had to contact them.”

Helpful Report

Posted 8 years ago

“Collected Harry from the house Tuesday morning and had him on a flight to Australia the following day. No hassle and no stress for Harry.”

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Posted 8 years ago

“From the outset Petair UK was the only company from which we got quotes (3 others) which gave us a complete breakdown of charges for the entire service - door to door. Others may seem cheaper but don't give you all the costs. Everybody I dealt with was polite and reassuring, and clearly competent. The driver to whom we entrusted our cat was professional and, again, very reassuring.”

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Posted 8 years ago

“Petairuk were absolutely fabulous in ensuring that Mr Pickles our ginger boy travelled from Malaysia back to the UK safe and sound. They were extremely efficient with all the paperwork and kept us up to date with what was happening in the procedure. All paperwork and tests were completed professionally and I can highly recommend the door to door service. I am delighted to say that Mr P has settled into life here very well and is now running around exploring his new territory. Thank you so much to everyone who was involved in his journey.”

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Posted 8 years ago

“We shipped two Jack Russell's from Hampshire to Queensland in May (good timing or what??) and the team were truly exceptional from start to finish.. Customer service and genuine enthusiasm for the job at this level is rare.. Massively impressed. Shipping your beloved dogs to the other side of the world is a big deal.. you want it done right first time. Petair will deliver this in spades and you will absolutely get what you pay for. Go for it.....”

Helpful Report

Posted 8 years ago

“Petair UK are great! They did everything possible to take care of both myself, and my cat Katie, on our adventure to Australia (I was relocating there as a GP). Their initial advice and quotations were clear, and they did wonders steering myself, Katie, and several involved others, through what was a rush-job of my own making. With something so complex there will always be hiccups, but these were all ably managed by the Petair UK team, even down to arranging internal connecting flights at the Australian end, to get Katie from Melbourne Quarantine to my nearest airport. She arrived in good health and has settled into her new home very quickly.”

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Posted 8 years ago

“PetAir UK are fantastic. We had the gold service to move our 2 precious Rottweilers from England to California. PetAir eased our concerns and updated us each step of the way once they'd picked up our hounds. Would recommend them to anyone. Fantastic service, very helpful. There are no words to say how brilliant they were in this process!”

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Posted 8 years ago

“PetAir UK recently organised the transportation of my two beloved cats, Jack and Nico, to our new home in New York. From the very beginning, the staff were friendly and informative and I felt comfortable and relaxed leaving our cats in their hands. The cats were collected by one of the vets who made us feel very at ease and they were then delivered to NY in great health. The counterpart company in the US were also very helpful and called to let me know the cats were ok, had cleared customs and were on route. I would highly recommend PetAir and would certainly use them again in the future!”

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Posted 8 years ago

“Great service, kept us informed of the progress of the application!”

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Posted 8 years ago

“Right from the first contact everyone we spoke to was helpful and efficient. Everything was explained well and in a timely manner. Gyp was picked up by a very nice young man who clearly enjoyed looking after dogs. When Gyp was collected in Newark he was being walked in the terminal. Thank you for taking the stress out of the whole operation.”

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Posted 8 years ago

“I needed to export two cats to Tampa USA and without any previous knowledge where to start i chose PetAir to guide me through the process. It was a miracle, they gave me all the information i needed and when i still felt unsure of the next step in the process i spoke to the staff namely Cat Allen and she was more than helpful. She put my mind at rest that the cats would be safe in their hands. The day before the cats flew they went to the vet at PerAir and then the Cattery, they emailed pictures of the cats just to put my mind at rest and the morning of the flight they rang me to assure me the cats were now safely checked in ready to fly. The customer care was so wonderful i feel words of thanks is not enough all the staff deserve a medal.”

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Posted 8 years ago

“All the staff at PetAir UK are wonderful and make you feel at ease! My husband & I moved to America with our two cats, Minnie & George. I went first with the cats, and PetAir UK made their transition a piece of cake. Minnie & George adjusted to their new home very quickly!”

Helpful Report

Posted 8 years ago

“On deciding whether to take my cat to the usa with me, I read a lot of reviews about petair all of them were positive apart from the odd one. I asked for a quote and got a prompt reply, always a good start, they answered all my questions and gave advice. I opted for the gold service as I would already be in the usa and my cat was being looked after in the uk. She had a rabies jab at least 30 days before she travelled, that was all I had to do. I had emailed her vaccination documents before I left. Something that you think is going to be complicated and difficult actually wasn't, the gold service is more expensive however for me it was well worth it as everything was taken care of. They kept me informed every step of the way. Basically my cat was picked up from uk home address Monday morning, she was looked after, put on a flight Tuesday morning and with us Tuesday afternoon in the usa. She was happy and no signs of stress. Cannot fault any of the process and would recommend petair to anyone thinking of taking their pet abroad :)”

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Posted 8 years ago

“Amazing service from the very first phone call with Zara.We were kept in touch every step of the way and nothing was too much trouble for any of the staff,even when I asked what must have seemed really silly questions.Everyone understands how much our pet meant to us.We went for the gold service as we were leaving much earlier than our pet and were so glad we did as everything was looked after for us, and we were kept in touch all the way. Can't speak highly enough of the team and the care they took. Now we have our lovely Denim with us again. Kathy and Chris Stone.”

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Posted 8 years ago

“Easy to deal with, good communication, quick to respond to questions and made the whole experience stress free in what is a very emotional time. I would not hesitate in recommending PetAir UK and in fact have done so numerous times on various dog Facebook pages I am a member of where people have followed our journey”

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Posted 8 years ago

“I was really pleased with how everything went. We left the UK 5 months before our dog. We paid for the Gold service for peace of mind as we weren't around to manage the vet appointments etc. The whole process went very smoothly and it was clear what needed to be done and when. Very happy, would definitely recommend.”

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Posted 8 years ago

“Freddie arrive in Miami super happy and completely unaffected by his flight. Thanks to Petair who collected him the morning before the flight and kept me informed of Freddie's wellbeing at every stage. All the staff have been delightful and he came through customs without a hitch. I would highly recommend Petair!”

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Posted 8 years ago

“Fantastic service from the moment our cat was picked up to the moment we received her. I'd thoroughly recommend PetAirUK!”

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Posted 8 years ago

Petair UK is rated 4.7 based on 260 reviews