Petair UK Reviews

Name: Petair UK
Address: c/o Tarbay Centre, c/o Tarbay Centre, Windsor and Maidenhead
Rating: 4.71

4.7 Rating 260 Reviews

93 %

of reviewers recommend Petair UK

Company Reviews

Metrics

Info

4.7

Based on 260 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Petair UK:

Petair UK - International pet travel service

Visit Website

Phone:

01725551124

Email:

enquiries@petairuk.com

Location:

c/o Tarbay Centre,
c/o Tarbay Centre
Windsor and Maidenhead
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Petair UK 5 star review on 14th September 2022

Andy

Petair UK 5 star review on 15th September 2020

Maija

Petair UK 5 star review on 14th September 2020

Maija

Petair UK 5 star review on 21st August 2020

Jodie Allen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From my initial enquiry regarding taking Abbie a very anxious and nervy little cat home to New Zealand until we picked her up after her quarantine period in Auckland the whole process ran smoothly. I wouldn't,t hesitate to recommend Petair to any person or family contemplating taking a loved pet to the other side of the world.”

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Posted 7 years ago

“PetAir UK helped us move three Siamese cats from our old home of Loughborough in England to our new home of Medellín in Colombia. It really was a door to door service. It's expensive, but you get what you pay for. We wouldn't trust anyone else.”

Petair UK 5 star review on 15th June 2017

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Posted 7 years ago

“Easily contactable with specific named points of contacts. My dogs journey seemed well planned and he got her smoothly. They also organised travel to our doorstep in USA.”

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Posted 7 years ago

“Petair efficiently carried our dog from the Uk to Australia. Our Steffie arrived safely and happy. We would happily use them again.”

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Posted 7 years ago

“Petair Kept us informed all the way. Our pet was flying UK to Australia. Though changes were made to initial flight plans due to UAE changes in viscious dog types, Petair managed to reorganise another flight through a different route. This was a slightly longer flight but our dog arrived safely. Thank you Petair. Ps: be aware the cage your pet travels in is yours. We only just managed to fit it in our car when we picked our pet up.”

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Posted 7 years ago

“They kept me up to date the whole time and resolved any issues very efficiently. I booked the Gold Class and it was worth every penny. I couldn't speak more highly of the service I received.”

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Posted 7 years ago

“Absolutely amazing service. Kept me updated every step of the way and were happy to answer all my queries no matter how small. I have already recommended to friends. Very smooth move for my cats to New Zealand. Thank you”

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Posted 7 years ago

“Great attention to details and total care of our pets from collection to delivery”

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Posted 7 years ago

“From start to finish petair arranged every detail of my pets move to California. It's enough stress moving yourself, but arranging the travel of 5 pets isn't easy, ofcourse unless your petair. They took control of everything for me, removing all stress. They are always at the end of the line and they go above and beyond to reassure you and make sure things run smoothly and like clockwork for your four legged friends. I will be forever indebted to them as my 5 furries all arrived calm and happy and all ready to start their new life in the sun. If you are still trying to decide which company to use, think no more as you will not have any regrets using this top rate company!!”

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Posted 7 years ago

“I can't thank Darren, jo & Jennifer enough for their constant updates, reassurances and genuine care for my 5 pets. Throw into the mix a torn crutiate & urgent mouth surgery, no trouble for petair. They dealt with everything so calmly but what stood out for me was their genuine concern for the pets welfare at all times. I could not have got through the stress of being parted from them if it hadn't of been for darren who was there for us all every step of the way!!!! The pets are living their new life in sunny California 🐾🐾”

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Posted 7 years ago

“Petair were fantastic-so supportive and helpful right from February until the day my kittens landed in May when the were old enough. Any questions or queries were answered straightaway. Couldn't have done it without the help of Sarah and the rest if the team.”

Petair UK 5 star review on 4th June 2017

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Posted 7 years ago

“I was stressed to transport my two dogs to Cyprus but Pet Air did it very smooth and so well organised , that I would definitely recommend to everyone ! Excellent job Pet Air Thank you so much !”

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Posted 7 years ago

“I was really worried about putting my dog through the experience of being transported to Cyprus. Petair were excellent from the day she was picked up to being Informed that she was ready to board the aircraft, Poppy arrived healthy and happy to see us.No adverse effects !! Many thanks😊”

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Posted 7 years ago

“The team were very helpful providing peace of mind to these nervous pet parents. Communication was good and the process was clear and hassle free given the big move. Our dog Archie reached his destination safely. Thank you Petair.”

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Posted 7 years ago

“What can we say other than: THANK YOU! THANK YOU! THANK YOU! - Madam Lois is here safely in South Africa from UK... They looked after her for 2 weeks in their "cat-hotel" and she arrived here in SA with no hassles... Thank you so much to the team - To Gemma and to Victoria thank you for always going that extra mile to keep our minds at ease during her time at the cattery... thank you so very very very much! Madam Lois has already settled in and is feeling right at home in her new queendom!”

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Posted 7 years ago

“Petair UK helped make a very stressful situation much less stressful by being very responsive to all of my questions and being very available on the day of travel to alleviate my fears.”

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Posted 7 years ago

“I was very impressed by how thorough Petair UK was and how responsive they were with all queries. They knew that my dog is like a family member and handled his transport respectfully and professionally.”

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Posted 7 years ago

“Rachel was very helpful and quick to answer all our questions. The process was explained well and they helped us meet each necessary step. They made a stressful time less stressful and our two much loved cats are now settling into their new home in Australia”

Petair UK 5 star review on 4th April 2017

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Posted 7 years ago

“We selected the Gold package to transport our cat from the UK to South Africa. Luckily I asked all the questions in advance and discovered that even this package did not include the customs clearance upon arrival. However after we requested that we would like this service as well, our Petair agent arranged this for us with their local agent in RSA at an additional cost. The service which we received from Petair was excellent. From day one they immediately sent a quote after I requested it (other companies took forever and were actually very rude and irritated when I had questions). Emma from Petair assisted us on day one with quotes and she kindly answered all my many, many questions. After we paid the deposit Hayley was assigned as our agent and she kept us in the loop with progress - which we loved. We only had to complete one quick online questionnaire and she took care of everything else. On the day of his flight, a very kind young gentleman came to collect our kitty and he made us feel very at ease and send me updates after he delivered our cat to their facility. Unfortunately the airline cancelled our cat's flight due to engine problems, but Petair immediately contacted us to inform us of the situation and to let us know that our cat is safe back in their care. The next morning they confirmed his new flight details. This was all out of their hands as it was an airline issue, but I appreciate the professional way in which they handled the situation - one of their vets phoned me at 11pm that night to give me the news personally and to tell me how they are handling the situation. This immediately gave us peace of mind. Our cat arrived safe and very happy in RSA. Thank Petair. I was really impressed by your performance and excellent service. I highly recommend this company.”

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Posted 7 years ago

“Knowledgable, capable, accurate, caring in handling our dog Fritz in his travels to New Zealand, really chuffed how straight forward Petair made the whole process, would recommend to others. Thanks so much .”

Petair UK 5 star review on 30th March 2017

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Posted 7 years ago

Petair UK is rated 4.7 based on 260 reviews