Petair UK Reviews

Name: Petair UK
Address: c/o Tarbay Centre, c/o Tarbay Centre, Windsor and Maidenhead
Rating: 4.71

4.7 Rating 260 Reviews

93 %

of reviewers recommend Petair UK

Company Reviews

Metrics

Info

4.7

Based on 260 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

About Petair UK:

Petair UK - International pet travel service

Visit Website

Phone:

01725551124

Email:

enquiries@petairuk.com

Location:

c/o Tarbay Centre,
c/o Tarbay Centre
Windsor and Maidenhead
Sl44qg

Write Your review

Tell us how Petair UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Petair UK 5 star review on 14th September 2022

Andy

Petair UK 5 star review on 15th September 2020

Maija

Petair UK 5 star review on 14th September 2020

Maija

Petair UK 5 star review on 21st August 2020

Jodie Allen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept us informed of all stages. Easy to contact and always replied swiftly to put our minds at ease. Arrived punctually to collect our cat. Very nice competent gentleman who put our minds at ease. Would highly recommend pet air.”

Helpful Report

Posted 7 years ago

“pet air are amazing!!!! they helped me tremendously with my cats and linsey and jackie are the kindest people ever :) so professional and helpful”

Helpful Report

Posted 8 years ago

“My cats are like my children and they are officially OAP's so therefore very nervous flying them to Tanzania. Petair made the whole process painless and reassured me every step of the way. They arrived fit, healthy and happy and have settled in very well. Excellent service and would recommend them to anyone. Thank you.”

Helpful Report

Posted 8 years ago

“Absolutely. amazing service, would highly recommend”

Helpful Report

Posted 8 years ago

“Petair UK was a fantastic help to me when I moved from England to the USA. They helped to arrange everything from pick up at my house to kennelling to drop off at the plane in England, as well as the same in the USA. My cats made it to my new house safe and sound and are now settling in wonderfully. Thank you Petair UK!”

Helpful Report

Posted 8 years ago

“Communicative throughout and my cat arrived relaxed and healthy - took a stressful situation and made it completely smooth. Would recommend and use again.”

Helpful Report

Posted 8 years ago

“Excellent guidance and assistance made the whole process easy and trouble free.”

Helpful Report

Posted 8 years ago

“I contacted them requesting quote. First quote came and I said I had my own cages. So can they please re-quote for me using mine. The quote came back more higher! which didnt make any sense. Poor service !”

Helpful Report

Posted 8 years ago

Hmmm. I am very sure we do not deserve this review one bit! The quote was asked for and returned within 4 hours. Then the requote was done within 1 hour and we explained on the phone that the cost was likely to go up with your own crates. The thing is that with pet flights, the actual crates are not the "expensive" bit of the overall price. The expense comes from what the airlines charge to put the pets and crates on the plane. This is based on the volume of the crates. So our custom made crates are the perfect size to be big enough for the pets but small enough to minimise costs. So if a client provides their own bigger crates then the price goes up rather than down as the crates are too big for the pets which, most importantly, is harmful to the welfare of the pets and secondly makes the overall cost more due to the increased airline charge. We did explain this on the phone and in the email quote we sent. I hope that explains it all better and have a super safe journey.

Posted 8 years ago

“Absolutely phenomenal service. A very skilled, knowledgeable and experienced team made a very complicated process simple.”

Petair UK 5 star review on 13th November 2016

Helpful Report

Posted 8 years ago

“We moved to South Africa in June and were so nervous to put our fur babies through the flight but.....Petair from start to finish were BRILLIANT, i would recommend them to anyone. Sam and Queenie were so happy to see us and the staff at Heathrow had written little updates on their cage up until they boarded the flight. The team were professional and helpful all the way through the process, and believe me i drove them crazy with questions!!!! They are now enjoying the hot weather and a new puppy Weimarama best move for the whole family. THANK YOU PETAIRUK”

Petair UK 5 star review on 1st November 2016

Helpful Report

Posted 8 years ago

“Was quoted a price of £650 to take our cats from Gatwick to Toronto. After I booked flights and accepted their offer (cutting off my other options) they upped the price to £825 and refused to offer their original quote. Very dishonest.”

Helpful Report

Posted 8 years ago

Honestly, we made a mistake and have apologised many times. Pet shipping quotes are super complicated and we have found the best way is to work them out manually and we just made a mistake. We are really amazing at looking after people's pets just have a look at all the other 5 star reviews. We had no intention of being dishonest and out of the 10,000 quotes we do each year this happens extremely rarely. I am really very sorry to cause extra stress to this gentleman and his family and am pleased that we were able to find a solution which works well for everyone. Once again, please accept our apologies.

Posted 8 years ago

“We moved to Dubai taking our dog. Petairuk were excellent throughout the whole process and unlike other companies understood our anxiety over our much loved dog travelling in the hold. Our account manager Victoria offered personal reassurance and support on an ongoing basis. On the day itself Pete the driver met us to collect our dog and was very reassuring and kind as well as extremely competent at his job. Everything went smoothly and our dog was delivered to us safely by the agent (recommended by Petairuk) who was also excellent and kept us up to date from the moment they knew our dog was off the plane. I would highly recommend Petairuk and would always use them in the future.”

Helpful Report

Posted 8 years ago

“PetAir Uk was efficient, friendly and effective.”

Helpful Report

Posted 8 years ago

“Quick to respond and answer questions fully, never used a service like this before first time taking a pet out of UK so all helped. Facility was clean and staff were friendly, although I was apprehensive as to how my dog would react to this experience I felt comfortable leaving him in their hands. I have already recommended PetAir to British people moving out to US in near future.”

Helpful Report

Posted 8 years ago

“They took responsibility for everything, making the whole process simple and therefore stress free.”

Helpful Report

Posted 8 years ago

“Well organised and knowledgable people, very friendly and make the transition as easy for clients as possible. The cages were comfortable for our dogs, sturdy for future use as well.”

Helpful Report

Posted 8 years ago

“An excellent service from start to finish. We felt like we were being dealt with personally by the team at Petair, which made us feel very confident about trusting them to move our dog. Thanks!”

Helpful Report

Posted 8 years ago

“We had a little delay with Olive's flight at Heathrow due to a plane crash in Dubai but Catherine was fantastic so efficient in keeping me up to date and ensuring Olive was on route as soon as possible. I couldn't fault the service and customer care throughout the entire process and thank you so much to your wonderful UK team.”

Helpful Report

Posted 8 years ago

“Exceedingly happy with the service and all the helpful advice. Much appreciated and so lovely to have our cat with us, who has settled in very well to his new country.”

Helpful Report

Posted 8 years ago

“They were very thorough with organising Bailey's trip to Borneo, and it was made as stress free as possible for him.”

Helpful Report

Posted 8 years ago

Petair UK is rated 4.7 based on 260 reviews