PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.81

4.8 Rating 1,646 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fabulous! A wide range of high quality products. All at a competitive cost. Great website. Excellent service and delivery. AND communication! It was good to receive a message from an actual person - checking everything was okay. I had measured my dog incorrectly, so when his coat arrived it was too big. I sent it back to be exchanged. The new coat arrived within days and I wasn't charged the postage! I really appreciated that gesture. The coat is a Weatherbeeta Parka 1200D Dog Coat Navy/Red/White / 75cm. It is perfect. I have a long haired border collie. His coat is very thick. This coat protects the majority of his body. It is smart and stylish! Which every self respecting dog appreciates😂! But more importantly it does the job. Excellent quality. Really strong fastenings. Reflective strips for our evening walks. I am delighted with this product. And will definitely purchase again when the time comes. And of course I will be shopping with PetnPony .👌”

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Posted 3 years ago

“Excellent service and fast delivery”

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Posted 3 years ago

“Great product quick delivery and good customer service 👍”

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Posted 3 years ago

“Arrived quickly”

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Posted 3 years ago

“Very good service. I was kept in the loop so I knew when to expect delivery”

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Posted 3 years ago

“Really great and easy website to use”

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Posted 3 years ago

“I could not find a Weathabeate combo under rug anywhere. You had a 7foot one I really wanted a 6.9 but bought your rug. When Weathabeata rang back they said there were no under rugs until July so I'm glad I bought your rug even ifit wasn't the right size!”

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Posted 3 years ago

“This is the third time I have used Pet n Pony to supply our dog kibble. They have been nothing but efficient, courteous and speedy on all occasions with my order. I always receive a personal communication to thank me for my order and this is followed up by a request for feedback following delivery. I cannot fault them at all. Truly exceptional service. Well done to all the Pet n Pony team.”

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Posted 3 years ago

“I ordered a bit that was hard to find in the United States, but Pet n Pony had it in stock for a great price. As expected shipping was a bit delayed due to the pandemic but all of my inquiries about the order status were promptly answered and I still received my beautiful Neue Schule Verbindend Hunter D-ring within two weeks. Couldn't be happier!”

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Posted 3 years ago

“Excellent harness and delivered promptly! I have recommended both the product and PetnPony to family members with dogs! Cannot fault and would definitely use again.”

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Posted 3 years ago

“First class service received my order very quick”

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Posted 3 years ago

“Easy to order on the website and quick delivery 😊”

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Posted 3 years ago

“When I wanted to arrange a return they were very helpful in explaining to me what I really needed. Ten out of ten for customer service.”

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Posted 3 years ago

“Really happy with my purchase and quick delivery. Thank you”

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Posted 3 years ago

“Excellent value and service”

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Posted 3 years ago

“Fit lovely and waterproof.”

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Posted 3 years ago

“Very helpful -superb service!”

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Posted 3 years ago

“Very good pure and healthy food”

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Posted 3 years ago

“Excellent service. Kept in touch throughout keeping me up to date with my order. Came quickly. Will definitely use again”

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Posted 3 years ago

“Easy service with amazing delivery. Will definitely be using again x”

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Posted 3 years ago

PetnPony is rated 4.8 based on 1,646 reviews