PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.82

4.8 Rating 1,701 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 27th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the service from PetnPony, we order some special food for our cat Treacle which was recommended by our vet. Unfortunately we mistaken ordered the wrong one but on receiving it and finding our mistake Lucy at PetnPony was most helpful. She advised us to return the food and although the cat food we required did not appear on their website she was able to source it for us. We are now in receipt of the correct food and I can't recommended PetnPony highly enough. Will certainly be ordering from them again.”

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Posted 8 months ago

“Quick delivery, good prices”

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Posted 8 months ago

“I was really happy with my purchase of the Chore Boot from The Muck Boot Company, £14 cheaper than Amazon and the delivery to rival it, would definitely use them again. Boots are fab, I always buy this brand and these haven't let me down either.”

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Posted 8 months ago

“Easy online purchase and super quick delivery.”

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Posted 8 months ago

“Great service and quick delivery.”

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Posted 8 months ago

“Good service when I returned my Muck boots that were too large and exchanged for smaller pair”

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Posted 8 months ago

“100% customer services 100% quick delivery 100% quality products Very happy with with our new bridle”

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Posted 8 months ago

“Good discounted price for Ariat Gilet and arrived in 2 days”

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Posted 8 months ago

“Great prompt service.”

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Posted 8 months ago

“Brilliant service”

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Posted 8 months ago

“Very fast shipping and well packaged. The dog bed was great quality, and was notably cheaper than the bigger pet stores around us. Super happy with the whole process and would much rather support a friendly family-run small business than a heartless big corporate store. Even their email updates and check-ins were friendly! Highly recommend PetnPony :)”

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Posted 8 months ago

“I ordered a Wintec elastic girth on 4th and received it on 12th from PetnPony via Royal Mail. I was in no rush. Communication was good. Very happy with my purchase and the company I ordered it from.”

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Posted 8 months ago

“Great service quick delivery”

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Posted 8 months ago

“Easy to use website good postage options. Kept informed as merchandise is processed and posted. All Internet shopping should be this good. Highly recommended.”

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Posted 8 months ago

“Easy to transact with.”

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Posted 8 months ago

“I ordered a new bridle for showing from PetrnPony. The bridle was very reasonably priced and arrived priomptly. Couldn't be happier and would definetly use PetnPony again and would recommend them.”

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Posted 8 months ago

“Very prompt service, thank you!”

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Posted 9 months ago

“Excellent service when I wanted to change a size after I had ordered online, and then again when I went into the store. Prompt delivery and a good price too. Thank you.”

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Posted 9 months ago

“Good price, excellent communication throughout the process and reasonable time for delivery. I recommend this seller”

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Posted 9 months ago

“I ordered a new riding hat for my daughter after a recent accident where her other one took the brunt of the force. After a little while I had to email them to ask them when the item would be dispatched. They replied promptly and politely advising that they had sold out at point of purchase and had to wait for supply to arrive to fulfill my order. This delayed my daughter’s return to riding due to the order being late. They were very apologetic and explained fully, maybe this was a one off but it certainly has made me think twice about using them for something that is required quickly, but I would still buy from them for something not needed urgently.”

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Posted 9 months ago

PetnPony is rated 4.8 based on 1,701 reviews