PetnPony Reviews

4.8 Rating 1,643 Reviews

Happiness Grade

Company Reviews

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Returns Process

25.00%

- Difficult

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony
Unit 49-51
Dragonville Ind Park
Durham
DH1 2XU

25.00%

Industry Average

“ 2 different purchases recently on different days and neither order dispatched until I called to chase up. Use Redpost or Equus if you are buying online. Orders always received next day without fail and returns refunded the same day received. ”

posted 1 year ago - DANNY HUBBARD

“ I ordered the wrong food because the website isn’t very clear on Canagan cat vs dog food. Returns are super expensive over 2kg. As a first time customer, I’d hoped there’d be a reasonable price for returns but they offered nothing. I’ll not buy from them again, will give the food to my neighbours dog and shop locally ”

posted 1 year ago - Yvette Cunningham-Hunwick

“ the lady was completely unhelpful and wasnt interested in the slightest that it was a gift!! We now have to take a photo of the wrong it and send it to them before they will give us a returns form or send us the correct coat. ”

posted 1 year ago - Anna Wheldon

“ I ordered dental cat food and was sent renal dog food. They sent me a returns label but I had to go to the post office to post back to them. Not convenient. ”

posted 5 years ago - Diane Pettitt

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PetnPony Reviews

Returns - Difficult