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PetnPony Reviews

4.8 Rating 1,701 Reviews
C
Happiness Grade
Read PetnPony Reviews

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony
Unit 49-51
Dragonville Ind Park
Durham
DH1 2XU

C

Refund - Average

60.00%
Industry Average
I bought boots from Pet n Pony, and was kept informed of the progress of my order every step of the way. Unfortunately the boots were not suitable and had to be returned. The refund process was very quick. I would recommend this company.
posted 11 months ago - Alison Robson
Speedy delivery. I ordered the wrong item, returned it and refund was processed next day. Brilliant!
posted 1 year ago - Elaine Harris
Very good service. Sadly my item was too small, but the return and refund went smoothly
posted 2 years ago - "Karen Rhinds" Rhinds
Excellent customer service, quick delivery and extremely quick refund when I regrettably had to return my item as I’d ordered the wrong size. VERY impressed and will return
posted 2 years ago - Ellie Savory
My first time ordering from this company and they are excellent. The bridle I ordered went out of stock and they offered to refund me straight away. But I held on, happy to wait, and it was delivered sooner than expected and very well packaged.
posted 3 years ago - "Kathryn Smith" Smith
It would have been good to get an email to confirm receipt of returned items rather than just one when the refund had been processed.
posted 4 years ago - Susan Harries
Shoes lovely but sadly too small. Returned for a refund. PetnPony are great sellers.
posted 4 years ago - Anonymous
I was over charged on postage and the company have agreed to refund this in full. The cage was damaged in transit but I have decided to keep it due to the hassle of returning it.
posted 4 years ago - Rachel Brice
Fab shopping experience, lovely Bridle sadly it didn’t fit so I returned for a refund which was received very quickly no quibbles. Thank you
posted 5 years ago - Mrs Stella Bunn
Excellent service, very helpful & friendly when I rang with a query. Everything sorted out really quickly. Thank you for being so helpful & organising my refund so quickly.
posted 5 years ago - Heather Steer