“
Really disappointed with my experience with Pet n Pony. The wrong colour boot was sent out, I then had a nightmare trying to get hold of anyone with email responses taking weeks, meaning the refund was hugely delayed. I was then deducted the shipping fee even though their site states when incorrect orders are sent they'll cover the cost. I like to support smaller business but I won't be using this company again. Disappointing.
”
posted 1 year ago
- Emma Dixon
“
Paid for express delivery but item did not come within the timeframe. I complained & was told they would refund the express delivery charge, but they failed to do so!
”
posted 1 year ago
- Juliet Messenger
“
Awful I ordered some boot for my wife’s Christmas and they took my money but then said my bank card was showing fraudulent activity. I called my bank and they said it was nonsense because they wouldn’t be able to tell. I got a refund a few days later. Shoddy service I will never use these again!! I went else where and… guess what??!!! My card was fine!!!
”
posted 1 year ago
- Lee
“
we will now ask for a complete refund and purchase from another supplier.
”
posted 1 year ago
- Anna Wheldon
“
Contacted twice regarding an order I made with them in early October to ask about a dispatch date and have received nothing back from them. Considering phoning and asking for a refund at this point.
”
posted 3 years ago
- Anonymous
“
Ordered two 14kg bags of Royal Canin Unrinary SO dog food as avertised on the website. I received two 13kg bags. I contacted Pet and Pony to sort out this problem and they told me that there had a bag change and they had not updated the website. They gave me a 5 refund but I could have still bought two 13kg bags cheaper elsewhere. I would not use Pet and Pony again.
”
posted 5 years ago
- Roger Farr
“
Item not received and no one replied to email when I tried contacting. Will be chasing up a refund.
”
posted 5 years ago
- Sam Warkup
“
Sold me something that was out of stock and sent me an email saying they hoped to get it to me’ in the next few weeks. I had to request a refund which I still haven’t received.
At best a waste of time, at worst £25 down the drain.
”
posted 5 years ago
- Elizabeth Wear-Nightingale
“
Was all good apart from the form you have to fill out in order to get a refund/exchange. I think they could make it a bit easier.
”
posted 6 years ago
- Emma Sidey
“
Order made 13062 on 14/8/18.
Call in PetnPony on the 20/8/18,the order dad not been sent.
So we collected in store, and ask about refund for shipping.
Was told I would have to take that up with the internet team, which I email on 20/8/18 requesting return of shipping cost.
Thank you K Lawrence
”
posted 6 years ago
- Kevin Lawrance
