PetnPony have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.
“
Really pleased with my pet toothbrushes. Good price, service and delivery. Thanks very much.
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- Louise Patterson
“
Easy ordering, a good price on my dog food and swift delivery.
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- Sara Hanson
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Competitive price with excellent delivery service; prompt and well packed. My second purchase and remain impressed.
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- Chris Hamer
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Excellent, prompt service. Used the most efficient delivery service for our rural address.
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- Mrs Jill Hague
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Excellent service and delivery đź‘Ť very prompt service
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- Lucy Potter
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Fast delivery and good quality product
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- Anonymous
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An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
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- Sue Day
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Fab item just sadly too small for my daughter. Easy no quibble returns policy too. Transaction couldn’t have been any simpler
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- Miss T Armstrong
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Absolutely great service! When something I ordered became out of fstock, I was called up and was offered a replacement item (a different flavour of the same product) or a refund. Just a phone call, but meant so much. Can tell it's a family run business and I'm happy to be able to support them!
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- Laura
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Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.
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- Gemma Sedgley
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Bought the Cotswold Compass wellingtons and sized up thinking I may need a bit more room for thick socks, they were too big so returned & bought usual size, much better still roomy & comfortable. Can’t wait to put then into use. Delivery & return process was excellent, very quick including refund. Would highly recommend pet n pony, thank you
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- Lorraine Emerson
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Very good service slight problem which was soon sorted .would use again excellent easy to get hold of on phone,
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- Anonymous
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Excellent, prompt service. Used the most efficient delivery service for our rural address.
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- Mrs Jill Hague
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Excellent service and delivery đź‘Ť very prompt service
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- Lucy Potter
