PetnPony have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.
“
Great price and really fast delivery. Will be purchasing again.
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- Louise Ingham
“
Really pleased with my pet toothbrushes. Good price, service and delivery. Thanks very much.
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- Louise Patterson
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Easy ordering, a good price on my dog food and swift delivery.
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- Sara Hanson
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Really impressed with PetnPony, quick delivery, clear communication, will definltely be ordering from them again.
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- Hayley Musson
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Great product from PetnPony and fast delivery. Will definitely use again.
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- Anonymous
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Great rug. Delivery fine. Would definitely recommend this company.
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- Louisa Hooper
“
An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
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- Sue Day
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Fab item just sadly too small for my daughter. Easy no quibble returns policy too. Transaction couldn’t have been any simpler
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- Miss T Armstrong
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Absolutely great service! When something I ordered became out of fstock, I was called up and was offered a replacement item (a different flavour of the same product) or a refund. Just a phone call, but meant so much. Can tell it's a family run business and I'm happy to be able to support them!
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- Laura
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Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.
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- Gemma Sedgley
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Bought the Cotswold Compass wellingtons and sized up thinking I may need a bit more room for thick socks, they were too big so returned & bought usual size, much better still roomy & comfortable. Can’t wait to put then into use. Delivery & return process was excellent, very quick including refund. Would highly recommend pet n pony, thank you
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- Lorraine Emerson
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Great reliable service
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- Clare Beckford
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Delivered promptly and with no fuss once again. Reliable and efficient service, highly recommend.
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- Anonymous
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It was my first time ordering from PetnPony. Due to DHL didnt deliver on time i spoke Abby who was extremely helpful polite and caring. She went the extra mile to find out information and rang me back whe she said she would. Excellent customer service. Thank you
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- Frances Cheshire
