PetnPony have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
PetnPony came up trumps again with not only price (the SAME as last year) but also free postage on my item.
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- Mrs Ann-Marie Crossley
“
good price for neoprene lined, and frree delivery
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- Bernard Pound
“
Very good supplier for my dogs food at a competitive price. Free postage available, orders always arrived promptly and packed well.
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- Joanne Smith
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good price for neoprene lined, and frree delivery
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- Bernard Pound
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Rapid delivery and excellent in every way, thank you!
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- Anonymous
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At last the customer is made to feel important! Brilliant customer service and super fast delivery. What a great company đź‘Ť
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- Anonymous
“
Fab item just sadly too small for my daughter. Easy no quibble returns policy too. Transaction couldn’t have been any simpler
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- Miss T Armstrong
“
Really disappointed with my experience with Pet n Pony. The wrong colour boot was sent out, I then had a nightmare trying to get hold of anyone with email responses taking weeks, meaning the refund was hugely delayed. I was then deducted the shipping fee even though their site states when incorrect orders are sent they'll cover the cost. I like to support smaller business but I won't be using this company again. Disappointing.
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- Emma Dixon
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Paid for express delivery but item did not come within the timeframe. I complained & was told they would refund the express delivery charge, but they failed to do so!
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- Juliet Messenger
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Awful I ordered some boot for my wife’s Christmas and they took my money but then said my bank card was showing fraudulent activity. I called my bank and they said it was nonsense because they wouldn’t be able to tell. I got a refund a few days later. Shoddy service I will never use these again!! I went else where and… guess what??!!! My card was fine!!!
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- Lee
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The service is second to none, so speedy.
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- Mrs Ann-Marie Crossley
“
Excellent light/medium weight stable rug. Nice and light, warm and the fabric is fantastic. Smart navy blue ion my grey mare.
Very efficient service. It arrived very quickly.
”
- Jane Collier
“
I had accidentally ordered the wrong size i rang up abd my order was changed straight away fantastic service
”
- Jessica Mason
