PetnPony have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
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Cheapest price for fly spray and prompt delivery
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- Melanie Slater
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Happy with the price and the service. deliveries always prompt and no issues.
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- Anonymous
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Super fast delivery, great product and price.
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- Claire Berry
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Cheapest price for fly spray and prompt delivery
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- Melanie Slater
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Excellent customer service! I was sceptical about buying a saddle on line but the service from start to finish was exceptional. Delivery was super quick and the saddle was packaged so well! Also the communication from PetnPony about delivery was brilliant. Will definitely order again from you. Thank you
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- Faye Phimester
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First time purchase, super quick delivery and updates on dispatch etc. will definitely use again!
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- Jennie Scott
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2 different purchases recently on different days and neither order dispatched until I called to chase up.
Use Redpost or Equus if you are buying online. Orders always received next day without fail and returns refunded the same day received.
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- DANNY HUBBARD
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I ordered the wrong food because the website isn’t very clear on Canagan cat vs dog food. Returns are super expensive over 2kg. As a first time customer, I’d hoped there’d be a reasonable price for returns but they offered nothing. I’ll not buy from them again, will give the food to my neighbours dog and shop locally
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- Yvette Cunningham-Hunwick
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the lady was completely unhelpful and wasnt interested in the slightest that it was a gift!! We now have to take a photo of the wrong it and send it to them before they will give us a returns form or send us the correct coat.
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- Anna Wheldon
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Really disappointed with my experience with Pet n Pony. The wrong colour boot was sent out, I then had a nightmare trying to get hold of anyone with email responses taking weeks, meaning the refund was hugely delayed. I was then deducted the shipping fee even though their site states when incorrect orders are sent they'll cover the cost. I like to support smaller business but I won't be using this company again. Disappointing.
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- Emma Dixon
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Paid for express delivery but item did not come within the timeframe. I complained & was told they would refund the express delivery charge, but they failed to do so!
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- Juliet Messenger
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Awful I ordered some boot for my wife’s Christmas and they took my money but then said my bank card was showing fraudulent activity. I called my bank and they said it was nonsense because they wouldn’t be able to tell. I got a refund a few days later. Shoddy service I will never use these again!! I went else where and… guess what??!!! My card was fine!!!
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- Lee
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Excellent customer service! I was sceptical about buying a saddle on line but the service from start to finish was exceptional. Delivery was super quick and the saddle was packaged so well! Also the communication from PetnPony about delivery was brilliant. Will definitely order again from you. Thank you
”
- Faye Phimester
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Excellent range of products and prompt service/delivery.
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- Anonymous
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Great Service, Thankyou
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- Jane Thompson
