PetnPony have a Customer Happiness Grade of A. Customers love their prices, delivery, customer service, returns process and refunds.
“
Competitive price with excellent delivery service; prompt and well packed. My second purchase and remain impressed.
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- Chris Hamer
“
Love the wellies brilliant price. Excellent service from PetnPony very easy and my order came the next day with free delivery.
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- Lynne Steel
“
Good price, quick delivery excellent service
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- Gary Scholes
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Great service, quick delivery, highly recommended
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- Emma Arnold
“
Competitive price with excellent delivery service; prompt and well packed. My second purchase and remain impressed.
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- Chris Hamer
“
easy order, speedy delivery, A*****
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- Anonymous
“
An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
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- Sue Day
“
Fab item just sadly too small for my daughter. Easy no quibble returns policy too. Transaction couldn’t have been any simpler
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- Miss T Armstrong
“
Absolutely great service! When something I ordered became out of fstock, I was called up and was offered a replacement item (a different flavour of the same product) or a refund. Just a phone call, but meant so much. Can tell it's a family run business and I'm happy to be able to support them!
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- Laura
“
Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.
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- Gemma Sedgley
“
Bought the Cotswold Compass wellingtons and sized up thinking I may need a bit more room for thick socks, they were too big so returned & bought usual size, much better still roomy & comfortable. Can’t wait to put then into use. Delivery & return process was excellent, very quick including refund. Would highly recommend pet n pony, thank you
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- Lorraine Emerson
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Excellent service 5*****
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- Anonymous
“
I desperateley needed some Royal Canin medicated biscuits for my elderly cat. My vet couldn't get some in time before we would have run out. Pet N Pony had one bag available and Lucy could not have been nicer and more helpful to make sure they were despatched that day by courier. Fantastic service and I would recommend Pet N Pony without hesitation.
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- David Alabaster
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Great service, quick delivery, highly recommended
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- Emma Arnold
