PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.81

4.8 Rating 1,648 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Gavin. During the short time I have been dealing with PetnPony I have been very pleased with the service and with the delivery. I have been kept informed when my delivery can be expected and have not been disappointed.”

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Posted 5 years ago

Hi! We are glad you were happy with your service provided, thank you for your review!

Posted 4 years ago

“Good service. Kept up to date with progress of order and delivered quite promptly.”

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Posted 5 years ago

Thank you for your review!

Posted 4 years ago

“Very happy amazing quality”

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Posted 5 years ago

Thank you Ceris!

Posted 4 years ago

“Very friendly helpful people who were knowledgeable about their products. Easy to communicate with by online chat and by phone. I would definitely buy from PetnPony again.”

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Posted 5 years ago

Thank you, Rebecca. We hope to see you again soon!

Posted 4 years ago

“Good service saddle was well packed and protected”

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Posted 5 years ago

Thank you for your review Joan.

Posted 4 years ago

“J’ai passé commande depuis la France, rien à redire c’est arrivé rapidement, les frais de port étaient gratuits et tout était bien emballé, merci beaucoup !”

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Posted 5 years ago

Merci pour votre avis!

Posted 4 years ago

“Very good service,supplied exactly what I wanted,at a good price,thank you.”

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Posted 5 years ago

Thank you for your review!

Posted 4 years ago

“Very responsive and excellent delivery”

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Posted 5 years ago

Thank you for your review, Stephen!

Posted 4 years ago

“Really pleased with the service and how quick my order came back.. and the best part was they gave a delivery time and was there at the said time”

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Posted 5 years ago

Thank you Nicola, we are glad you are happy with the service you were provided!

Posted 4 years ago

“Excellent service”

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Posted 5 years ago

Thank you, Stephen!

Posted 4 years ago

“Great fast service, boots received in 24 hours - thank you”

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Posted 5 years ago

Thanks for your review, Shelia!

Posted 4 years ago

“Excellent customer service. I was kept informed of every stage of my delivery. Very prompt and efficient service.”

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Posted 5 years ago

Thanks for the lovely review, Sue!

Posted 4 years ago

“I ordered two rugs from Pet’n Pony. I was not informed that one was unavailable for 2/3 days by which time it was too late to cancel my order for the other rug - as my intention had been to order both from the same supplier.”

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Posted 5 years ago

Hi Louise, Sorry that your item was unavailable, we tried to source the product from elsewhere but were unable too which is why there was a days delay. Your option to cancel an order is always open and we also have a 30 day returns policy. if you have any other questions please don't hesitate to call us on 0191 3840900. regards PetnPony

Posted 5 years ago

“Bought from this site a couple times, have absolutely no complaints, cheapest prices for the dog food i need, delivery is super quick, would recommend to anyone!”

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Posted 5 years ago

Thanks, Heather!

Posted 4 years ago

“excellent service, quick delivery”

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Posted 5 years ago

Thank you, Diane

Posted 4 years ago

“Great experience, one of the best customer contacts I’ve ever had , always quick to answer any questions, Thankyou for a pleasant transaction”

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Posted 5 years ago

Thank you for your review, Phillip!

Posted 4 years ago

“Delivered quickly. Product exactly as ordered.”

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Posted 5 years ago

Thank you for your review!

Posted 4 years ago

“Product has described & great communication”

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Posted 5 years ago

Thank you for your review, Natasha!

Posted 4 years ago

“Excellent service, really fast delivery recommended”

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Posted 5 years ago

Thanks, Catherine!

Posted 4 years ago

“Arrived in a couple of days sooner than I expected will be ordering again so much easier than trailing shop to shop to try and find the only dog food my dogs will eat .”

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Posted 5 years ago

Thank you, Viv!

Posted 4 years ago

PetnPony is rated 4.8 based on 1,648 reviews