PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.82

4.8 Rating 1,699 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,699 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 27th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and communication, and competitively priced too. Thank you”

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Posted 4 years ago

Thank you Anne, for the lovely review.

Posted 4 years ago

“Given the current situation in the UK, these guys were on it from the minute I ordered the food for my dog. The delivery was prompt, and we were kept updated with the status of the shipment - well done guys!! - Keep Safe!!”

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Posted 4 years ago

Thank you for the brilliant review, Elizabeth!

Posted 4 years ago

“Family company , fair prices and quick delivery despite lockdown . Will use again”

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Posted 4 years ago

Thank you for the lovely review, Adrian.

Posted 4 years ago

“Great little. Company, friendly communications and great products. Product descriptions on website are very good.”

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Posted 4 years ago

We are so glad you were happy with the service you were provided!

Posted 4 years ago

“Great service!”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Quick delivery and friendly service 😊”

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Posted 4 years ago

Thank you Coral😀

Posted 4 years ago

“Great service I will order again soon”

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Posted 4 years ago

We look forward to seeing you again Rob! 😀

Posted 4 years ago

“Found PetnPony online when looking to order our usual Labrador kibble which was in short supply elsewhere. Not only did they have it in stock but it was very reasonably priced and then it was delivered pretty speedily, especially given current constraints. Very pleased so many thanks.”

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Posted 4 years ago

Thank you for such a lovely review, Fran!

Posted 4 years ago

“Spot on good speedy delivery. Thank you”

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Posted 4 years ago

Thank you, Haydn,😀

Posted 4 years ago

“Im still waiting for my goods a week after ordering . Supposed to be coming by Royal Mail tracked but no data on the system so I have no idea where it is.”

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Posted 4 years ago

We apologise for any delay on your order, the team are working very hard in the warehouse to get everyone's orders out under the current circumstances.

Posted 4 years ago

“Great team, giving updates every step of the way. Will definitely use again.”

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Posted 4 years ago

Thank you Christine, we hope to see you again soon!😀

Posted 4 years ago

“I am very happy with my purchase. I received it very quickly”

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Posted 4 years ago

We are so glad you are pleased with your purchase!

Posted 4 years ago

“We received our order on time and very happy with their service.”

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Posted 4 years ago

We are so pleased you are happy with the service provided, Maral.

Posted 4 years ago

“Great service - kept me informed throughout everything! Thank you x”

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Posted 4 years ago

Thank you, Areina for the review.

Posted 4 years ago

“Excellent customer service despite the current coronavirus crisis. Thank you.”

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Posted 4 years ago

Thank you for the lovely review.

Posted 4 years ago

“Faultless”

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Posted 4 years ago

Thank you, David, we are so pleased you are happy with the service!

Posted 4 years ago

“Very quick delivery”

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Posted 4 years ago

Thank you for the review, Kelly.

Posted 4 years ago

“Great service in current times which are difficult. I was kept informed of delivery. Thanks”

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Posted 4 years ago

We are so pleased you were happy with your service, Getta.

Posted 4 years ago

“Arrived as exactly as described. Was only over 7 days due to being during Covid-19 which was explained when placing order”

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Posted 4 years ago

Thank you for the review, Sally😀.

Posted 4 years ago

“Great service in difficult times.”

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Posted 4 years ago

Thank you for your review

Posted 4 years ago

PetnPony is rated 4.8 based on 1,699 reviews