PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.81

4.8 Rating 1,643 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, excellent communication throughout the process and reasonable time for delivery. I recommend this seller”

Helpful Report

Posted 6 months ago

“I ordered a new riding hat for my daughter after a recent accident where her other one took the brunt of the force. After a little while I had to email them to ask them when the item would be dispatched. They replied promptly and politely advising that they had sold out at point of purchase and had to wait for supply to arrive to fulfill my order. This delayed my daughter’s return to riding due to the order being late. They were very apologetic and explained fully, maybe this was a one off but it certainly has made me think twice about using them for something that is required quickly, but I would still buy from them for something not needed urgently.”

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Posted 6 months ago

“I was pleased to have my 12kg bag of kibble delivered due to the weight and size ordered. Because of the Easter weekend it took slightly longer to be delivered, but when I contacted my Pet and Pony shop the assistant was very helpful. Thank you”

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Posted 6 months ago

“Brillant, couldnt be happier with the purchace”

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Posted 6 months ago

“Great prompt service, really please with Ariat Wellies, they are great.”

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Posted 6 months ago

“I bought Royal Canin Cat biscuits(12kg bag), the price was the best I could find on the day. They were delivered when promised. Very good service. I always shop around for these biscuits as they are pretty expensive but I was pleasantly surprised to find them at a very competitive price from somewhere local to me.”

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Posted 6 months ago

“Fast service & great product”

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Posted 6 months ago

“Quick service and friendly emails, very pleased with the new rug for my oversized pony! Thank you very much”

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Posted 6 months ago

Author didn't leave any comments.

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Posted 6 months ago

“I can always get the dog food I need. The assistants in shop are very good and welcoming.v online shop was quick easy to manage and very efficient.”

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Posted 6 months ago

“Excellent service”

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Posted 6 months ago

“Great service. Arrived on time and lovely personal emails updating me regarding the order and delivery status. Would highly recommend..🌟”

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Posted 6 months ago

“MY Grand daughter loves it best buy ever”

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Posted 6 months ago

“Good product, easy ordering and quick delivery.”

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Posted 6 months ago

“Easy to order and despatched promptly br DPD so arrives in a couple of days. Proper good service.”

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Posted 6 months ago

“Excellent customer service Went above and beyond to get an urgently required order despatched quickly”

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Posted 7 months ago

“Great service and follow up emails informing me of bit trial service. Very impressed.”

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Posted 7 months ago

“Easy website to navigate and great quick delivery would recommend”

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Posted 7 months ago

“Very easy transaction and speedy delivery”

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Posted 7 months ago

“Always a reliable service. Started to order from PetnPony during lockdown as they stocked the dog food I wanted when I couldn't get it locally and have continued to use them.”

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Posted 7 months ago

PetnPony is rated 4.8 based on 1,643 reviews