PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.82

4.8 Rating 1,687 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 27th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love PetnPony! Fantastic website, great prices and super fast reliable delivery!”

Helpful Report

Posted 6 months ago

“This is the second time I’ve ordered from PetnPony and I would highly recommend if I could have given 10 stars for customer service delivery and price I would have From ordering you are kept up to date every step of the way Once the orders placed you are given a tracking number and both my orders have been delivered within 24 hours Please shop with PetnPony you won’t be disappointed”

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Posted 6 months ago

“Brilliant company, great customer service & fast delivery.”

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Posted 6 months ago

“Excellent price - speedy delivery”

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Posted 6 months ago

“Quick and easy from start to finish excellent service, items were good value, and just as I hoped”

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Posted 6 months ago

“quick delivery, correct item no problems at all”

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Posted 6 months ago

“The product is good, the delivery by DPD was 2nd rate (not Pet n Pony's fault, it is in the nature of delivery services that pay too little and expect too much) with 2 failed "attempts" at delivery, and when I did collect the box from the post office, it had been dropped and 2 sachets had leaked all over the place. Given the nature of DPD and the like, can I ask for more damage resistant packaging next time?”

Helpful Report

Posted 6 months ago

“These were a very pleasant company to deal with I only ordered a small item but still the communication was first class and informative I also heard about Luna their Labrador who helps with the packing and that it’s a family business really lovely! The item arrived promptly and well packed Lovely I wish them well in their enterprise”

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Posted 6 months ago

“Great product. Arrived quickly.”

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Posted 6 months ago

“Whilst PetnPony offered a good product at a realistic price, my experience was marred by the delivery by DPD.”

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Posted 6 months ago

“Great experience, good prices, kept informed, fast delivery.”

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Posted 6 months ago

“Excellent service, super quick delivery (as usual). Highly recommended.”

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Posted 6 months ago

“Great service, prompt delivery”

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Posted 6 months ago

“Slick and efficient and love the updates.”

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Posted 6 months ago

“Lovely fleece coat for my dog, just what I was after. Good quality, definitely on the bigger size so pleased I chose the 60cm. Efficient service with quick delivery. Thank you.”

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Posted 6 months ago

“Super fast delivery, excellent communication and competitive prices- what’s not to like!!😁”

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Posted 7 months ago

“Communications friendly and prompt. Fast delivery, well packaged. Would use again and recommend.”

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Posted 7 months ago

“Good price arrived on time”

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Posted 7 months ago

“I chose petnpony mainly as price was right. Delivered on time. No complaints.”

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Posted 7 months ago

“Great service and very quick to deliver. Many thanks.”

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Posted 7 months ago

PetnPony is rated 4.8 based on 1,687 reviews