PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.81

4.8 Rating 1,695 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 27th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A big thank you to pet n pony for the specialised catfood, they had some in stock and made my cat very happy. Fast delivery so we didn't have to wait too long for it to arrive.”

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Posted 10 months ago

“Delivery was fast and shopping experience good.”

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Posted 10 months ago

“Ordered equestrian boots for my granddaughters birthday. Easy ordering, I was kept up to date with the progress of my order, delivery was quick and stress free. I really recommend PetnPony, I have used them before and will continue to do so Great company!”

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Posted 10 months ago

“Always the best prices and always speedy delivery. This is my one stop shop now for high quality dog food.”

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Posted 10 months ago

“Ordered a bag of dog food and the item was not dispatched. Contacted you a week later and the order had been forgotten about. Took over 2 weeks to get my order . In the meantime I had to order my dog some food from somewhere else.”

Helpful Report

Posted 10 months ago

Hi Richard We are truly sorry to hear about the inconvenience you experienced with your recent order from PetnPony. Your feedback is extremely important to us, and we sincerely apologise for any frustration or inconvenience caused by the delay in dispatching your dog food. We understand the urgency of receiving pet supplies promptly, and it is disheartening to learn that we fell short of our usual standard of service in this instance. Please know that we are taking your feedback seriously and will be reviewing our internal processes to ensure that such oversights are not repeated in the future. Once again, we apologise for the inconvenience you experienced, and we thank you for bringing this matter to our attention. We genuinely appreciate your support and understanding. Warm regards, PetnPony

Posted 10 months ago

“I ordered Some Naf Metazone and the service was excellent and prompt, highly recommend this company”

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Posted 10 months ago

“I am a returning customer to petnpony. Great service with a personal touch. Fabulous quality products at very reasonable prices. Could not ask for anything better.”

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Posted 10 months ago

“Very easy to deal with,prompt service and delivery very quick.”

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Posted 10 months ago

“Very good service, boots arrived quickly and was kept informed of progress. Boots are very comfortable, I love them”

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Posted 10 months ago

“Always easy to order and quick delivery”

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Posted 10 months ago

“Very easy to order and prompt service”

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Posted 10 months ago

“Easy ordering, great product and very fast delivery.”

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Posted 10 months ago

“Helpful company fast delivery”

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Posted 10 months ago

“Good quality product at very reasonable price and arrived very promptly, would definitely use them again”

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Posted 10 months ago

“The dog took to it his new coat like a duck to water and sizing of the jacket was good too. The issue I have seen is the opening where the lead goes through the coat to attach to the collar as the stitching needs to be re-enforced a couple of times to prevent the hole from ripping opening more than necessary, alternatively make the hole bigger with better stitching.”

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Posted 10 months ago

“Excellent company to deal with ,competitive prices”

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Posted 10 months ago

“Reliable service”

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Posted 10 months ago

“A good selection of dog food. Very quick service . Will continue to use this company. Have recommended to family and friends .”

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Posted 10 months ago

“Great. Communication product just as described very impressed. Will buy from again.”

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Posted 10 months ago

“LOVE PetnPony. *Fantastically* organised with delivery tracked and on time.”

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Posted 10 months ago

PetnPony is rated 4.8 based on 1,695 reviews