PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.81

4.8 Rating 1,645 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and super quick delivery. Highly recommend”

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Posted 1 year ago

“Great service quick delivery and when I called they happy and friendly and wanted to help”

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Posted 1 year ago

“Petnpony informed me that there was problems with the supplier and when I explained that my dog (who is large) has a specific diet and can only have Burns dog food or she is very ill! And they were helpful and delivered part of the order which I needed the most before I ran out”

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Posted 1 year ago

“Excellent Customer Service from Order to Delivery. You order receive an acknowledgment and straight away your order is dispatched. Couldn’t ask for more.”

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Posted 1 year ago

“I ordered the wrong food because the website isn’t very clear on Canagan cat vs dog food. Returns are super expensive over 2kg. As a first time customer, I’d hoped there’d be a reasonable price for returns but they offered nothing. I’ll not buy from them again, will give the food to my neighbours dog and shop locally”

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Posted 1 year ago

“PetnPony supplied the dog food I needed promptly and efficiently. My only complaint is their constant nagging for me to leave a review. All good otherwise.”

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Posted 1 year ago

“Efficient service & delivery.”

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Posted 1 year ago

“Absolutely disgusted with the service with pet and pony....my partner ordered a xxs Mulberry Weatherbeeta riding coat for my birthday...we received a small black coat!! Rang them immediately to inform them that the order was completely wrong and would like the correct coat sent out asap as it was a gift...the lady was completely unhelpful and wasnt interested in the slightest that it was a gift!! We now have to take a photo of the wrong it and send it to them before they will give us a returns form or send us the correct coat...we will now ask for a complete refund and purchase from another supplier..will not use Pet and Pony again”

Helpful Report

Posted 1 year ago

Hi Anna We are sorry you have received the wrong item in your order. We have sent you a free returns label to return the item to us and in turn we will send out the correct item to you. If you would prefer a refund we can also arrange that. We are extremely sorry for the inconvenience caused this is a genuine mistake. regards PetnPony

Posted 1 year ago

“Excellent service. Came before I was expecting. Would certainly use again.”

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Posted 1 year ago

“Excellent communications from PetnPony. The jacket I bought was perfect fit, waterproof and very elegant for my wife”

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Posted 1 year ago

“Excellent price & fast delivery.”

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Posted 1 year ago

“Excellent and quick service. Highly recommend.”

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Posted 1 year ago

“Excellent service from order to delivery as received within days.”

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Posted 1 year ago

“I am totally happy with my order of Canagan dog food. What a great service from PetnPony, from order to delivery was super fast and was at a great competitive price. Thanks I’ll be ordering again”

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Posted 1 year ago

“Quick delivery. All items as expected and at a great price”

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Posted 1 year ago

“Lovely post purchase email, fast shipping and competitive pricing”

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Posted 2 years ago

“Such quick service for ordering over seas. You guys were wonderful thank you!”

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Posted 2 years ago

“Communication was excellent, delivery was quick, product was excellent.”

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Posted 2 years ago

“Excellent product. Delivery on time. Would recommend.”

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Posted 2 years ago

“My boots arrived on the day they were supposed to and are so comfortable, in fact I wore them all day on the day they arrived with no ill effects (unusual for new shoes!) and have worn them daily since. Thank you”

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Posted 2 years ago

PetnPony is rated 4.8 based on 1,645 reviews