PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.81

4.8 Rating 1,644 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,644 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 1 year ago

“Really disappointed with my experience with Pet n Pony. The wrong colour boot was sent out, I then had a nightmare trying to get hold of anyone with email responses taking weeks, meaning the refund was hugely delayed. I was then deducted the shipping fee even though their site states when incorrect orders are sent they'll cover the cost. I like to support smaller business but I won't be using this company again. Disappointing.”

Helpful Report

Posted 1 year ago

“Great little pair of steel toe cap Chelsea boots in a size 3 they even do a 2 which is hard to find Fabulous service updated throughout and they even sent me an invoice Thanks”

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Posted 1 year ago

“Excellent communication, with fast delivery and great customer service support. Will be using them again. Definitely recommended 👌”

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Posted 1 year ago

“Really happy with the service from pet n pony fast delivery great price I have bought from them in the past and will buy from them in the future i recommend pet n pony to any body looking for items for your pet”

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Posted 1 year ago

“I bought a t perch for our bird that didn't work, it wasnt possible to attach it tightly ebough to hold the weight of the bird. I called the store and was told to send an email with a video and someone would get back to me as they couldn't deal with online orders over the phone. I emailed and have heard nothing back despite including the video. May as well have put £14 straight into the bin.”

Helpful Report

Posted 1 year ago

“Ordered two large bags of dog kibble from pet&pony, was amazed by how quickly they were delivered. They arrived in a box that had originally contained a horse rug so good to see that they are recycling the cardboard, however I had the panics as I thought ‘she who must be obeyed’ had bought yet another horse rug :-)”

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Posted 1 year ago

“Easy to use website, excellent communication and fast delivery”

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Posted 1 year ago

“Good value, prompt delivery, happy dogs!”

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Posted 1 year ago

“Pet n Pony were fantastic. Purchase and delivery updates via email and tracking were great. Will be sticking with them for future deliveries of my dog food. They're priced cheaper than other national retailers, customer service is better and would prefer to support a local business. Win, win all round!”

Helpful Report

Posted 1 year ago

“Great value, fast delivery and good communication re postage/delivery dates. Would definitely use again.”

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Posted 1 year ago

“Excellent services. They dealt with a return from a forwarding company that hadn't bothered to tell me they'd changed address (Ship7), and resent it to another one for me.”

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Posted 1 year ago

“Good price. Excellent communication. Quick delivery and well packaged. I would definitely use this company again.”

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Posted 1 year ago

“Really happy with the Dublin boots and received in good time. Great service.”

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Posted 1 year ago

“Good service, pleasant staff”

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Posted 1 year ago

“Sadly this product really wasn't what I was hoping for - maybe the algae in our tank is just too stubborn.”

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Posted 1 year ago

“Sizing is completely wrong Customers service is t great Won’t be using this website again”

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Posted 1 year ago

“Good choice, quick delivery, value for money, greatly appreciated”

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Posted 1 year ago

“Parcel arrived a bit knocked about. One bag of food had split at the top, probably from being dropped. Luckily very little food had escaped. Will in further only buy one bag at a time.”

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Posted 1 year ago

“Brilliant boots,got to us in good time all things considered.”

Helpful Report

Posted 1 year ago

PetnPony is rated 4.8 based on 1,644 reviews