PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.82

4.8 Rating 1,699 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,699 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 27th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, I was kept updated regarding delivery etc. Only reason I’m not giving 5 stars is that delivery took a while but this was probably due to the current COVID19 situation.”

Helpful Report

Posted 4 years ago

Thank you for your review, Sheila. We apologise for the delay in delivery!

Posted 4 years ago

“Excellent service, fast service.”

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Posted 4 years ago

Thank you for your review, Dean!

Posted 4 years ago

“item was spot on and very speedy delivery”

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Posted 4 years ago

We are so glad you are happy with your service, Mark!

Posted 4 years ago

“Dog does well on this food, loves it”

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Posted 4 years ago

Thank you, Jan. We are glad the food is suitable!

Posted 4 years ago

“Excellent, thank you”

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Posted 4 years ago

Thank you for your lovely review!

Posted 4 years ago

“Because of lockdown I waited probably longer than normal to receive the dog food but it came eventually, must just order before I need it next time”

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Posted 4 years ago

Thank you for your review, Patricia, we apologise for the longer than usual wait.

Posted 4 years ago

“I recently bought a large bag of our dogs’ dry food from PetnPony as I was concerned I wouldn’t be able to find it due to circumstances, Having never bought from this supplier before I was uncertain as to speedy arrival and packaging. I should never have worried. My dogs favourite, Canagan, arrived well packaged and in plenty of time. I would definitely recommend this company to anybody needing pet supplies.”

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Posted 4 years ago

Thank you for your lovely review, Ruth!

Posted 4 years ago

“Order process straight forward. Message from owner once order placed thanking me for placing an order with them which I thought was a nice touch. Delivered on time in good packaging, would definitely recommend.”

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Posted 4 years ago

Thank you for your lovely review, Susanne!

Posted 4 years ago

“Good service, good price”

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Posted 4 years ago

Thank you!😀

Posted 4 years ago

“Very fast delivery and fantastic head collars”

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Posted 4 years ago

Thank you, Sam. We are glad you are happy with your purchase!

Posted 4 years ago

“Great communication + delivery! Very good value as well.”

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Posted 4 years ago

Thank you for your review! We are glad you are happy with the service provided.

Posted 4 years ago

“Ordered online and received within time frame.”

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Posted 4 years ago

Thank you for your review, Joanne!

Posted 4 years ago

“Ordered when lockdown started. I spread my order around 3 different pet food suppliers all with a warning it may take longer than normal. My dogs can only eat the food ordered so was worried I wouldn’t get delivery in time. The other suppliers took up to 3 weeks to deliver, Pet and Pony was next day. Brilliant!”

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Posted 4 years ago

Thank you for your review, Cheryl. We are glad you are happy with the service you were provided!

Posted 4 years ago

“Very good site and excellent delivery”

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Posted 4 years ago

Thank you, John 😀

Posted 4 years ago

“excellent service the biscuits we ordered were delivered fast”

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Posted 4 years ago

Thank you for the review Margaret, we are glad you are happy with the service!

Posted 4 years ago

“I am very happy with this product! Very easy to put together and made out of good quality materials. My bunnies love it! :) Also got delivered in good time considering the pandemic. Thanks very much!”

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Posted 4 years ago

We are so glad you are pleased with your product! Thank you for the review Anisha

Posted 4 years ago

“First time I have had a delivery from PetnPony and was so happy. Order was delivered quickly despite being during coronavirus period. Very well priced. Genuine people and communication was fantastic!”

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Posted 4 years ago

Thank you for the lovely review, Kathryn. We are so pleased you are happy with the service you received. Hope to see you again soon!

Posted 4 years ago

“My first order from them and despite it being during the problems with orders and deliveries due to the coronavirus it was here within the week and they kept in touch with me the whole time and replied straight away to my enquiries so if they can do that so professionally within these difficult times I look forward to ordering from them again!”

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Posted 4 years ago

Thank you for the lovely review, Kathryn! We look forward to seeing you again.

Posted 4 years ago

“Really appreciated the excellent service and personalized service. Many thanks Judith Forster”

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Posted 4 years ago

Thank you, Judith, for the nice review 😀

Posted 4 years ago

PetnPony is rated 4.8 based on 1,699 reviews