PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.82

4.8 Rating 1,733 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,733 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful staff and first class service. Very impressed with Pet n Pony, especially given the extraordinary circumstances. Would recommend them without reservation.”

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Posted 4 years ago

Thank you, Eileen! We appreciate such a lovely review.

Posted 4 years ago

“Order arrived super quick and everything was as expected. Quite a few other companies have issues with out of stock items and order changes but PetnPony have been perfect!”

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Posted 1 day ago

“Easy to order and excellent information on delivery”

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Posted 2 days ago

“Great service , easy to order, quick delivery fast replies to any questions , definitely a company I will use again 🙂”

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Posted 2 days ago

“Very good experience and delivery really quick, thank you very much”

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Posted 2 days ago

“Really pleased with the girls riding boots. Ten year old granddaughter delighted. Excellent price and service from PetnPony. Delivered within three days. Very impressed. Thank you 😊”

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Posted 4 days ago

“A brilliant service. Very helpful staff. I am delighted to have a subscription with them.”

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Posted 1 week ago

“Prompt delivery and sorted a variant quickly. Very pleased”

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Posted 1 week ago

“Great service. Easy to deal with.”

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Posted 1 week ago

“Easy to order. D3livery good by parcel force.”

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Posted 2 weeks ago

“Super service. Sent out very quickly & great communication.”

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Posted 2 weeks ago

“Very efficient”

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Posted 2 weeks ago

“Easy, no hassle, quick delivery.”

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Posted 2 weeks ago

“Gilet arrived promptly with good updates from PetnPony as to despatch and delivery. Thank you”

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Posted 2 weeks ago

“This was a straightforward purchase; wellies received in good time and as described. We were pleased with product.”

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Posted 2 weeks ago

“We use this store all the time, we love how friendly, helpful, and well informed the staff are. However, I wasn't sure I was going to have time to call in as had other commitments so through I would give the online store a go. It was easy to find what I was looking for on the most part they don't stock all the treats they have in my local store (not a problem as just grabbed them on collection). The order I made unfortunately one of the bags of treats were in fact out of stock, however, the staff rang very quickly to rectify the situation which I was very grateful for. Would and have recommended to family and friends. Will definitely keep using the store and online service”

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Posted 2 weeks ago

“Efficient delivery and good communication”

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Posted 3 weeks ago

“Top drawer, got what I needed quick and easy 👍🏻”

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Posted 3 weeks ago

“Very good service and my riding trousers were great”

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Posted 3 weeks ago

“I’ve ordered from PetnPony several times now. They’re always the best priced for my dog food, with free, efficient delivery. Great service. Thank you.”

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Posted 3 weeks ago

“I use Pet n Pony for two specific reasons. Firstly they are one of very few stockists of a particular type of dog food, and secondly because of their service. Knowing that 99.9% of the time they can deliver next day is particularly important to me. The reason why I am giving them 4 stars out of 5 is because the pack often contains some heavily dented cans.”

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Posted 3 weeks ago

PetnPony is rated 4.8 based on 1,733 reviews