Personalise.co.uk Reviews

Name: Personalise.co.uk
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon
Rating: 4.40

4.4 Rating 4,337 Reviews

86 %

of reviewers recommend Personalise.co.uk

4.4

Based on 4,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Personalise.co.uk:

The UK's favourite personalised gift shop!

Visit Website

Email:

help@sixty.co.uk

Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon
CV37 0RE

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Personalise.co.uk 5 star review on 15th February 2025

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my secret Santa present and within the time frame that I was told off, it was delivered as per the tracking. I a, very happy with the service and the support that I had after. Thank You. Kam”

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Posted 4 years ago

“This was a lovely shopping experience. The site was easy to use and the lantern personalisation process was straight forward. The lantern arrived within a few days and is lovely.”

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Posted 4 years ago

“The item I received was not as advertised. The feather was not included and the personalisation really faint and hardly seen. Very poor and unhelpful response from customer service Would not recommend this site to anyone.”

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Posted 4 years ago

“Great service, superb quality and speedy delivery.”

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Posted 4 years ago

“Love it:) recommend for every one :) Good quality.”

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Posted 4 years ago

“Order has not arrived. I have messaged multiple times for a refund and keep being ignored”

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Posted 4 years ago

“I was wanting a personalised mug for my daughter for Christmas and found this site online. I have never used this shop before ,but have been very impressed with how easy it was to design and order the item .I received the package within a few days .With it being nearly Christmas i thought i would have to wait longer .Thank you very much hope to buy from you in the future .”

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Posted 4 years ago

“1st time ordering from this company!!!! My goodness which I had never bothered total wrong name on my order & trying to get a refund (11.95) is a NIGHTMARE honestly avoid avoid avoid I would not give this company any stars but I have had to give it 1 to leave a review......in future I will be reading reviews before I order anything from company which I have never ordered off!!!!”

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Posted 4 years ago

“I’ve had a terrible experience with this company. I ordered a bauble for my little girl’s first Christmas. Once I’d placed the order I noticed there was an error in spelling so I quickly (within 5 mins) emailed and made a request to cancel the order so I could re-order with the correct text. I received a confirmation of receipt saying that someone will come back to me within 2 days. I heard nothing so I chased and chased with no answer. 10 days later the bauble arrived with the wrong text. I contacted them again with no response. In the end I used messenger to contact them, I received a reply to say they couldn’t locate my emails (even though I had already sent them via screenshot on messenger) and that they couldn’t refund or replace the product. The after sales service of this company is a disgrace and I’ll never buy or recommend again. I’m now stuck with a bauble that isn’t correct and I’ve had to throw it in the bin. Very disappointed!”

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Posted 4 years ago

“Lovely quality and received safely in a very short time. Very pleased”

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Posted 4 years ago

Hi Fiona, Thank you so much for your valued review!

Posted 4 years ago

“Your goods are of a good quality and very personal. My family who received them also agree. I am very impressed with your service and the speed of the delivery. Thank you”

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Posted 4 years ago

“I placed an order, and noticed a typo in my engraving request. The request to cancel the order was made within 10min of the order being placed. Almost 3 days later, I am informed that my order is already in production, and therefore cannot be cancelled. Unbelievable and completely unacceptable.”

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Posted 4 years ago

“I bought a mug as a Christmas gift. The website was easy to navigate and the postage charges reasonable, the mug arrived promptly, was well-packaged and is very good quality.”

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Posted 4 years ago

“Brilliant service and product ( my only problem was with Royal Mail )”

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Posted 4 years ago

“Item arrived with a damaged box, raised an issue to the company but no response, fortunately item wasn't damaged otherwise I assume I'd get no response for that either. Best avoided.”

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Posted 4 years ago

“This was my first purchase from the company. The bauble was bought to replace a broken one. It arrived well packed & quickly. I was very pleased with the quality & would highly recommend.”

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Posted 4 years ago

Hi Julie, We appreciate your time to leave a review.T hank you for your recommendation. It is very kind of you to do so. Best wishes

Posted 4 years ago

“order was easy to make & process”

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Posted 4 years ago

Hi Joanne, Thank you for your great review.

Posted 4 years ago

“Very quick delivery, lovely item, great value for money”

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Posted 4 years ago

“My items were delivered sooner than estimated, in good condition and well protected in the parcel. The items ( two personalised Xmas tree baubles) are beautifully engraved and the bauble itself is very good quality and such a lovely idea. I’m Xmas happy!”

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Posted 4 years ago

“Good value for money. Haven't tested it yet but looks nice.”

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Posted 4 years ago

Personalise.co.uk is rated 4.4 based on 4,337 reviews