Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,610 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,610 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 25th March 2025

Michael

Permagard 5 star review on 18th March 2025

Jeff

Permagard 5 star review on 27th February 2025

Georgi

Permagard 5 star review on 12th February 2025

Bob

Permagard 5 star review on 4th December 2024

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having made my first ever order with yourselves on the 17th of march and after paying postage for a 1-3 day delivery it is now the 25 of march and i am still waiting for that delivery.”

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Posted 21 hours ago

“Not received!”

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Posted 2 months ago

Hi Jackie - thank you for leaving a review, and we're sorry to hear you've had problems with delivery. We've now reached out to you and arranged your replacement - please let us know how you get on! Thanks, the Permagard team

Posted 1 month ago

“I have nether ad bad experience with any company twice the product came out damaged”

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Posted 2 months ago

Hi there - thank you for your review. We sincerely apologise for the issues you have had with delivery of your order. Unfortunately, we have had a spate of issues recently that have led us to review the current packaging of the specific product with the courier. We feel that we have come to a short term solution but will be working on a permanent solution with our packaging supplier. Thank you for your patience. The Permagard team

Posted 2 months ago

“Unfortunately I was in hospital when the unit arrived and did not come out until Christmas Eve and therefore the unit was not able to be fitted until yesterday. But I fear it is faulty and not working so I have to return it to Permagard. This is unfortunate because I have purchased several items from Permagard and they have all been totally satisfactory except for this item.”

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Posted 2 months ago

Hi Deborah, thank you for your review and we're sorry to hear that you're unhappy with your product. Please can you reach out to our customer service team with details around the product you'd like to return? We'll see what we can do? Thanks - the Permagard team

Posted 2 months ago

“Very disappointed. It took me a week to get the product I wanted. First they sent the wrong membrane. Whether they mixed it up or sent a cheaper one on purpose hoping I wouldn't see a difference in the product, I don't know. But I think it's more likely they were trying to scam me. In the second parcel they didn't put the connecting tape. Also, when replacing it, I indicated that the delivery should be after 3 in the afternoon since I wouldn't be home before. But after 3 came only to pick up the wrong item. And they wrote on the delivery that it would be between 11 and 12. Had to cancel the delivery and reschedule it for Monday, as only on Monday will I be able to pick up the item in the morning. The replacement membrane was delivered today with damage.Very unpleasant experience buying from this shop. I paid a lot of money and received terrible service. I will never buy anything here again. And I wish you either improve the service to a normal state, or don't spoil people's nerves and waste their time and just close down.”

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Posted 4 months ago

Hi there - firstly, apologies for the inconvenience. Unfortunately, the courier didn't follow our time slot request and we weren't aware of your amendment to the delivery date, but hopefully, your replacement product meets your expectations. Please let us know if you have any further issues or questions. Thanks - the Permagard team

Posted 3 months ago

“Still awaiting the call back from the staff when I called to order the products luckily you can order on line otherwise you would have missed out on a sale”

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Posted 4 months ago

Hi there - we're sorry to hear that you never received a call from our team. We may have missed each other! Please let us know how you get on with your order and if you have any other questions. Apologies again. The Permagard team

Posted 4 months ago

“They didn't tape up the delivery boxes so when the courier delivered the first box the tanking slurry bucket fell out, broke and covered my sandstone steps with slurry.”

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Posted 5 months ago

“I haven’t received anything no note through Door to say I’ve missed it so at the moment, not a good experience”

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Posted 5 months ago

Hi Steven, Thank you for leaving a review. As you're aware, we've now sorted the issue and your order is on your way! Please let us know what you think when you receive your product, and if you have any questions. Thanks - the Permagard team

Posted 5 months ago

“Spray container lance did not work as screw cover for valve opposite the trigger was missing.”

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Posted 8 months ago

Hi Adrian, thank you for leaving a review and we're sorry to hear there was an issue with your product. Please reach out to our Customer Service team regarding your order, and we can look into this further. Thanks - the Permagard team

Posted 8 months ago

“Goods not received.”

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Posted 11 months ago

Hi David. We're sorry that you've experienced a problem with your order. Due to a failed delivery attempt, your order was taken to a DPD pick up point for collection. We emailed over the collection details. If you ever encounter any delivery issues in the future, please give us a call and we will sort them out as quickly as possible.

Posted 11 months ago

“Terrible returns policy Very disappointed”

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Posted 1 year ago

Hi Robbie. We're sorry that the product you ordered wasn't what you needed in this instance. Unfortunately, since there was no fault and the item was ordered in error, our options for returns are more limited. However, as we discussed, we are happy to refund the order if you are able to arrange return delivery to us. If you have any more questions, please do get in touch with the team. The Permagard team.

Posted 1 year ago

“It was not a good at all”

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Posted 2 years ago

Sorry to hear that you weren’t happy with your order. Please do get in touch with us on sales@permagard.co.uk with any issues you are facing. The Permagard team

Posted 2 years ago

“Sadly they do not deliver to the Scottish Islands”

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Posted 2 years ago

Thank you for taking the time to feedback on your experience. Unfortunately as most of our products are classified as chemicals it means that our delivery is limited to mainland only. We can however deliver to a forwarding address in future if this is a good alternative. The Permagard team

Posted 2 years ago

“Never understand using couriers who attempt repeated deliveries outside of business hours. Still have not received the product.”

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Posted 2 years ago

Hi Sean. Please accept our apologies for the issues you've experienced with the couriers. We believe this is sorted now however we are always looking for better ways to improve our service so thank you for feeding this back. The Permagard team

Posted 2 years ago

“I live in London and I placed an order on 20th October and 8 days later and I’m still waiting for delivery. They have sent an email about the order which is very confusing. It’s state my order is ready for collection but yet he has a shipping address. Which is it. Ready for collection or is it being delivered?”

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Posted 2 years ago

Hi Imran Thanks for your feedback. For your recent order, in-store collection was selected as the delivery option - this is for customers wanting to collect from our Avonmouth depot. We understand that you do not want to collect from our Avonmouth/Bristol depot and that you want your item delivered to you. Our team have therefore reached out to you to get payment for delivery but not yet received any response. Please contact the office and we can take the payment and get your order sent out asap. Many thanks The Permagard Team

Posted 2 years ago

“Very disappointed- spent ages preparing interior sandstone wall of outbuildings which had been painted previously with ordinary masonry paint. Over the years it had flaked and blown in places due to damp(no damp course). Stripped it back and have had dehumidifier running for months. 2 coats of Permaguard and damp stain comes straight through ?? Thought it would seal this so I could overpaint again - unfortunately not. Any suggestions??”

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Posted 2 years ago

Hi Graeme. Thank you for taking the time to leave feedback on your experience. Our technical expert Chris has reached out to you to help with this issue. Hopefully, we can get it resolved ASAP! The Permagard team

Posted 2 years ago

“Not the easiest product to use. I would have been better getting professionals to do it which is what I am doing now. Smaller tubs would be an advantage.”

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Posted 2 years ago

Hi Maria. We pride ourselves on giving people the tools and information they need to undertake these types of jobs themselves so we’re sorry that you came into difficulty using our products. We understand you have now gone down another route, but if you ever need any information on applying products etc. please do give our team a call and we’d be more than happy to help.

Posted 2 years ago

“Delivery was programmed for 5 March 2022, however this is a building site so we can only take delivery Mon - Fri. ...... 8.00 - 16.00 The materials were not delivered, we are still waiting for the delivery”

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Posted 3 years ago

Good afternoon Mr Eiles, Thank you for your review. We have tracked the shipment on DPD and can see it was delivered on 2nd March at 12:03 – The order was signed for by “Brad”. We have an image from DPD if you would like to contact us directly and check the location. If you have any issues locating your delivery, please call the office on 0117 982 3282 and one of our team will be happy to assist you. Regards The Permagard Team

Posted 3 years ago

“So far I've 1st coated garage yesterday and followed instructions and it hasn't cured and is still wet more than 24 hr later.”

Permagard 1 star review on 15th February 2022

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Posted 3 years ago

“I was sent the wrong item.”

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Posted 3 years ago

Permagard is rated 4.8 based on 5,610 reviews