Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,613 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 25th March 2025

Michael

Permagard 5 star review on 18th March 2025

Jeff

Permagard 5 star review on 27th February 2025

Georgi

Permagard 5 star review on 12th February 2025

Bob

Permagard 5 star review on 4th December 2024

Mark

Anonymous

Anonymous // 01/01/2019

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“Shipping is pricey Product very good”

Helpful Report

Posted 2 months ago

Hi Alastair, thanks for taking the time to leave a review. Unfortunately, as most of our products are classified as chemicals, it means that delivery is more costly. This is something we’re currently working with our delivery company to try and reduce. The Permagard team

Posted 2 months ago

“Excellent product used before seals stone extremely well against water penetration and also kills the green moss which gives the stone a green colour especially in West Yorkshire, more expensive than some but worth paying the extra!”

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Posted 2 months ago

“Spot on i all ways use this stuff for dampproofing”

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Posted 2 months ago

“Unfortunately I was in hospital when the unit arrived and did not come out until Christmas Eve and therefore the unit was not able to be fitted until yesterday. But I fear it is faulty and not working so I have to return it to Permagard. This is unfortunate because I have purchased several items from Permagard and they have all been totally satisfactory except for this item.”

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Posted 2 months ago

Hi Deborah, thank you for your review and we're sorry to hear that you're unhappy with your product. Please can you reach out to our customer service team with details around the product you'd like to return? We'll see what we can do? Thanks - the Permagard team

Posted 2 months ago

“Hi received order hassle free! Will give you a update on product when I use it in new year!! Thanks Peter.”

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Posted 3 months ago

Hi Peter, thank you for leaving us a review and we appreciate it's hard to provide a full review until the products have proven themselves. At Permagard, we’re confident in our products and are sure that they’ll get the job done. If you do have any questions or concerns however, don’t hesitate to get in touch with our team. Thanks - the Permagard team

Posted 2 months ago

“Ordered item delivered within 3 days . Great service. Will use this company again 👍”

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Posted 3 months ago

“Two things that are really annoying me. Everytime I put an order in I have to go searching around the Web site. I literally buy the same thing every time. Can you put a favourites list in so I can order quickly. Also everytime I order something I get a crappy email saying here's your invoice. So every time I need to email back and ask for the invoice in a pdf. What you should do is send an acknowledgement with a PDF invoice attached. That way I can ping it straight into my storage. I hope you don't think I am not picking. There just daft annoying things but get them ironed out you will be perfect. The service and prices are the best on the market.”

Helpful Report

Posted 3 months ago

Hi John, Thank you for your review. We really appreciate hearing feedback and certainly don't think you are nit picking. We always look to enhance the customer experience wherever we can. The favourites list is something we will look into to see if it's possible under our current set up. The issue we have around a PDF attachment is that it will invariably be filtered as spam. We will review all of our options and thank you again for highlighting this. Kind regards The Permagard Team

Posted 3 months ago

“Very fast service and easy to apply. So far appears to have helped to resolve the condensation issue on a very cold moth facing wall.”

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Posted 3 months ago

“Delivered on time would recommend”

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Posted 3 months ago

“Very efficient and helpful! Highly recommend Permagard.”

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Posted 3 months ago

“can't fault 👍”

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Posted 3 months ago

“Very good product and easy to use. 5 out of 5 for quality and also delivery.”

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Posted 3 months ago

“Installation on the face of it is straightforward. Drill hole for fixings and tap in wall plugs and rubber washer to create a moisture proof fixing. In practice I encountered a few problems due to inconsistencies in the drilled surface in this case a brick wall. If the drilled hole hit mortar then the plug would not grip sufficiently so a different fixing he was needed nearby but no advice how to deal the hole made in the membrane. I would suggest that the kit should include a small roll of waterproof sealing tape to mend such holes.”

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Posted 3 months ago

“Ordering and delivery went well and good products to use.”

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Posted 3 months ago

“Very pleased with the cementitious grout and prompt delivery after changing delivery address”

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Posted 3 months ago

“Helpful & clear advice when I needed it and a swift delivery response!”

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Posted 3 months ago

“Prompt delivery Good service”

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Posted 3 months ago

“Great support and speedy delivery. Top notch all round.”

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Posted 3 months ago

“Experience was good up until I had the items delivered not sure if they knocked as didn’t hear it but nothing to say left outside luckily no rain. Found it behind our bins a day later. :(”

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Posted 3 months ago

“First time I’ve used this product and it’s seems to get to work with in 24 hours our damp issue stared drying out overnight also fast dispatcher ordered at 3 pm was at my house 11am next morning definitely use them again excellent service and product many thanks”

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Posted 3 months ago

Permagard is rated 4.8 based on 5,613 reviews