Permagard Reviews

Name: Permagard
Rating: 4.83

4.8 Rating 5,528 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 4th December 2024

Anonymous

Anonymous // 01/01/2019

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“Clear website ordering and next day delivery. Great service.”

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Posted 2 years ago

“Purchased several items from this company and the service was outstanding delivered nx day brilliant I will definitely be using them again well done Permagard”

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Posted 2 years ago

“Products ordered arrived very quickly and exactly as advertised. 5 star service.”

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Posted 2 years ago

“Very efficient response to my order,l have applied the substance, which was very easy to apply, and now awaiting the results to my brickwork over the forth coming winter months.”

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Posted 2 years ago

“Very disappointed- spent ages preparing interior sandstone wall of outbuildings which had been painted previously with ordinary masonry paint. Over the years it had flaked and blown in places due to damp(no damp course). Stripped it back and have had dehumidifier running for months. 2 coats of Permaguard and damp stain comes straight through ?? Thought it would seal this so I could overpaint again - unfortunately not. Any suggestions??”

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Posted 2 years ago

Hi Graeme. Thank you for taking the time to leave feedback on your experience. Our technical expert Chris has reached out to you to help with this issue. Hopefully, we can get it resolved ASAP! The Permagard team

Posted 2 years ago

“I didn't find the products particularly easy to use - wasn't sure what consistency to aim for or how long to let it dry before second coating - the advice of 2 to 24 hours was a bit vague. I have completed the work and it has certainly set hard so hopefully I have resolved my water seepage issues. I could not get it to stick to 2 of the walls I was hoping to treat - these had light grey bricks which were very absorbant and no amount of pre spraying with water would result in decent adhesion - most of it fell off when dry. I therefore have not continued to treat these walls and frustratingly have a lot of product left over.”

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Posted 2 years ago

Hi Phil. Thank you for taking the time to leave feedback on your experience. Our technical expert Chris has reached out to you to help with this issue. Hopefully we can get it resolved ASAP! The Permagard team

Posted 2 years ago

“I thought, for such a small article, the postage & package charge was very high!!”

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Posted 2 years ago

Hi Leonard. Thanks for your feedback. Unfortunately, as most of our products are classified as chemicals it means that delivery is more costly. This is something we're currently working with our delivery company to try and reduce. The Permagard team

Posted 2 years ago

“The order was wrong. Not enough plugs to complete the wall membrane.”

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Posted 2 years ago

Hi Paul. Sorry to hear that you don’t have enough plugs to complete your job! Kate has been in touch to arrange an additional box of plugs to be sent out to you ASAP. The Permagard team

Posted 2 years ago

“Excellent service quick delivery”

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Posted 2 years ago

“Arrived next day. Had used previously, in paint type tin, mixed with whisk. Was fine, but this new pouch packaging is so easy to mix, then pour straight on the floor with only a paint brush required to level. Seals the floor permanently and levels it at the same time. Any high spots can be sanded flat once dry. Layed a vinyl click floor on top. Perfect.”

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Posted 2 years ago

“Great company to deal with and delivered when they said it would be”

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Posted 2 years ago

“Very helpful customer services on the phone with delivery information.”

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Posted 2 years ago

“Great products and service”

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Posted 2 years ago

“very good service would recommend to anybody.”

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Posted 2 years ago

“There were no joiners for the perimeter drain in the kit and the wall membrane was too finely calculated for area. Otherwise great”

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Posted 2 years ago

Hi Mark, Thanks for your review. We’re sorry that you encountered issues with your order. From our records, we can see that you ordered the membrane only, rather than the kit which includes the membrane, tape and wall plugs. If you still require the additional products, you can find plugs and jointing tape under Related Products here: https://www.permagard.co.uk/permaseal-8-clear-40m If you have any questions, please do get in touch with our team at sales@permagard.co.uk

Posted 2 years ago

“Very straight forward instructions and very easy to use.”

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Posted 2 years ago

“Seems like a good product but maybe to early to tell. On the practical side , it would be useful if the product were coloured in order to define area’s covered. Delivery turnaround excellent!”

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Posted 2 years ago

“Lovely customer service after I realised that I had ordered something completely wrong, even asked if I would like to swap it. I ended up sending it back at my own expense (which was fine and explained to me). Although I am aware that it has been delivered back to the company but have not had an email yet to inform me of the refund... I am sure this will come in the next day....hopefully.”

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Posted 2 years ago

“Great product and love the compostable packaging…delivered super quick.”

Permagard 5 star review on 17th August 2022

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Posted 2 years ago

“Arrived very quickly, well packed and at a reasonable cost for both the Permaguard Facade Cream and the carriage cost.”

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Posted 2 years ago

Permagard is rated 4.8 based on 5,528 reviews