Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,564 Reviews

96 %

of reviewers recommend Permagard

4.8

Based on 5,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 12th February 2025

Anonymous

Anonymous // 01/01/2019

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“Happy with the service”

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Posted 1 year ago

“Hi. I’ve not used the product yet but I’ve decided to use to use the product from a recommendation from a fellow damp proofer.”

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Posted 1 year ago

“Verry fast and friendly”

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Posted 1 year ago

“Quick efficient and friendly staff”

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Posted 1 year ago

“Great technical advice and delivery requirements were met.”

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Posted 1 year ago

“Excellent and prompt service. I ordered a chemical DPC kit but forgot to add wall plugs to the order. On contacting Permagard the following day, they added the plugs to my shipment at no extra cost and I received the kit the following day.”

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Posted 1 year ago

“Always good and quick service”

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Posted 1 year ago

“Excellent service as always thank you”

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Posted 1 year ago

“Excellent product which did actually get rid of the black mould on the breeze block walls of the stables. We still have to paint the walls again to see if it stays away but I am optimistic of success”

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Posted 1 year ago

“Yes, the delivery fee is higher than most, but they delivered quickly, suitably packaged, and undamaged, and I was happy with the product (mould remover kit). What I want from an online retailer is for the product to be honestly and transparently described online, fit for purpose, and look like what it looks like online, and either next-day delivery or accurate tracking. I got what I asked and paid for, so I would be happy to use them again.”

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Posted 1 year ago

“Used this product before and no signs of damp returning, very fast delivery put order in fri dinner and it arrived Saturday less than 24hours👍”

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Posted 1 year ago

“Very prompt and efficient service.”

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Posted 1 year ago

“Great service quick delivery of goods will use again”

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Posted 1 year ago

“I rate Permagard 5 out of 5 for a great delivery service and the products are always first class and good quality.”

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Posted 1 year ago

“Website is wasy to use, delivery was quick, products reasonably priced.”

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Posted 1 year ago

“Permagards customer service was excellent! I had an issue with the delivery as the courier had broken the tub of Tanking powder, I sent it back and Permagard immediately responded and had it re-delivered in 2 days, no fuss just fat solution!”

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Posted 1 year ago

“Easy and efficient”

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Posted 1 year ago

“Excellent service and great advice. I rate you 5 keep up the good work”

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Posted 1 year ago

“No problems at all with Permagard but dealing with Fedex/TNT was a complete nightmare. These two businesses are merging and both are now avoiding dealing with problems. There was no notification of a delivery date, so I was not in and a FedEx card was left. This was actually a TNT service. The package number on the card was wrong - too many numbers - and the only response from TNT was a computer driven response system. This only worked if you were the sender of the package and not the recipient. FedEx were totally unhelpful. They would not recognise that there was a need for a contact number to sort out the delivery issue. In future, I am not going to buy anything from companies that use FedEx as a courier. Their customer service is truly awful”

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Posted 1 year ago

Hi David. We’re really sorry about the issues you experienced with your delivery. As most of our products are classified as chemicals it means that our delivery options are more limited. However we are working with our delivery company to try and improve this service. The Permagard team

Posted 1 year ago

“excellent service and products will defo use again”

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Posted 1 year ago

Permagard is rated 4.8 based on 5,564 reviews