Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,613 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 25th March 2025

Michael

Permagard 5 star review on 18th March 2025

Jeff

Permagard 5 star review on 27th February 2025

Georgi

Permagard 5 star review on 12th February 2025

Bob

Permagard 5 star review on 4th December 2024

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cost £10 to deliver to my sister then 15 to deliver to me in the Isle of Man because you wouldn’t post to Isle of Man apart from that product looks good”

Helpful Report

Posted 1 year ago

Hi Rodger. Thanks for taking the time to leave a review. Unfortunately our courier only delivers to UK mainland however this is something we’re currently working on to try and improve. If you would like to order again in future, our team can help you arrange a collection from our warehouse with your chosen courier. The Permagard team

Posted 1 year ago

“Product all good , well made . Quick delivery. Postage and packaging far too much . £10.00 for a £20.00 product. Didn’t have any choice but never again.”

Helpful Report

Posted 1 year ago

Hi Alan. Thanks for taking the time to leave a review. Unfortunately as most of our products are classified as chemicals it means that delivery is more costly. This is something we’re currently working with our delivery company to try and reduce. The Permagard team

Posted 1 year ago

Hi Alan, Thanks for taking the time to leave a review. Unfortunately, as most of our products are classified as chemicals it means that delivery is more costly. This is something we’re currently working with our delivery company to try and reduce. The Permagard team

Posted 1 year ago

“Ask me to write a review after winter to see if product work.”

Helpful Report

Posted 1 year ago

Hi Seham, thank you for this. We're confident in our products, but if you have any issues or questions please let us know. We look forward to you updating the review in the new year. - Permagard

Posted 1 year ago

“Yes the product came on time unfortunately the number of plugs in the box that was required I was short by nine number. ?”

Helpful Report

Posted 1 year ago

Hi Jason, Our apologies for the inconvenience. These are filled by weight so we're not sure how this has happened but we've contacted you to resolve the issue ASAP. Kind regards The Permagard Team

Posted 1 year ago

“Unsure on product as TNT unable to deliver within the promised timeframe.”

Helpful Report

Posted 1 year ago

Hi Paul. We’re sorry that you had issues with TNT and your delivery. TNT will attempt to redeliver any missed/failed deliveries however we understand that you were away at these times. We are sorry for the inconvenience this caused you and issued a refund straight away.

Posted 1 year ago

“The product is good, delivery 1 to 3 days happened but part order was delivered in 1 day great, but unfortunately the two rolls of waterproof membrane came on the third day. A bit frustrating.”

Helpful Report

Posted 1 year ago

We’re sorry to hear that your order came in multiple deliveries. We have been advised that TNT misrouted the membranes causing your order to be split up. As they are much larger they unfortunately cannot be moved as quickly as the boxes with the rest of your order. We apologise for any inconvenience. The Permagard team

Posted 1 year ago

“Good company to deal with, my delivery came promptly, I had a small issue with a faulty product but this was delt with immediately. I would have no problem recommending this company”

Helpful Report

Posted 1 year ago

“No problems at all with Permagard but dealing with Fedex/TNT was a complete nightmare. These two businesses are merging and both are now avoiding dealing with problems. There was no notification of a delivery date, so I was not in and a FedEx card was left. This was actually a TNT service. The package number on the card was wrong - too many numbers - and the only response from TNT was a computer driven response system. This only worked if you were the sender of the package and not the recipient. FedEx were totally unhelpful. They would not recognise that there was a need for a contact number to sort out the delivery issue. In future, I am not going to buy anything from companies that use FedEx as a courier. Their customer service is truly awful”

Helpful Report

Posted 1 year ago

Hi David. We’re really sorry about the issues you experienced with your delivery. As most of our products are classified as chemicals it means that our delivery options are more limited. However we are working with our delivery company to try and improve this service. The Permagard team

Posted 1 year ago

“Great product . Did not tell us that the sealer tape would be sent later in a separate package - still hasn’t arrived so project now delayed until it arrives.”

Helpful Report

Posted 1 year ago

Hi, We apologise for the inconvenience and the delay to your project. We've investigated with the delivery company and apparently the tape box got split from the rest of the consignment at the depot. It should have arrived by now within the three day window but please contact us if any further issues. Thanks Permagard Team

Posted 1 year ago

“The delivery was quick and the ordering was easy. However, whilst I commend your ethos on recyclable packaging, I was astounded to receive the product in such a huge, and I mean huge cardboard box and was wondering if that was the reason for the very pricey postage cost. I'm pretty sure this tiny bottle could have been securely packed in something a lot smaller as it weighed next to nothing. I would have given this 5 stars if it were not for the packaging reasons above. I am hopeful the next time I order something it will arrive in something more suitable for the size.”

Helpful Report

Posted 2 years ago

Hi Karen. Thanks for taking the time to review your order with us. Unfortunately on this occasion we had run out of our smallest boxes and sadly this is the next size up. We are currently reviewing our packaging and introducing postal bags for our smallest items. Please be assured that this will not have affected the cost of delivery. As most of our products are classed as hazardous chemicals we are charged at a higher price by our couriers although we are always looking how we can reduce these costs for the future. Permagard team

Posted 2 years ago

“Used more than expected. . .drilling a 9-inch wall. .30 meters total, I was getting through a tube for every 3 -4 holes at the spacings required. So, it can get rather expensive. Can't say how well this will work yet as it's too soon. . but gave it an acceptable rating for ease of use.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review your order. As a general rule of thumb, with a 12mm borehole at just under 9" depth the product will achieve 1.5m per tube. However if there’s a small cavity, cream may be being lost or if there are lots of broken out mortar beds this will also affect consumption. If you need any support in future, please give us a call. The Permagard team

Posted 2 years ago

“Called back when they said they would, short shrift to the point about technical questions asked”

Helpful Report

Posted 2 years ago

Dear Robert, Thanks for your feedback. The team is sorry to hear that you felt we could have spent more time in answering your technical questions. At Permagard, we aim to give every customer the information they need to get the job done. Sometimes our small expert team get busy answering queries and don't have as much time as we'd like. Thanks again for taking the time to provide feedback.

Posted 2 years ago

“Efficient delivery of wildflower seeds but with an eye watering post and packing charge.”

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Posted 2 years ago

“Well postage was brilliant item’s should have been good but unfortunately the mesh inside tubes r missing so not good Apart from that their good things to hav in yur hse”

Helpful Report

Posted 2 years ago

Hi David. Thanks for taking the time to leave a review. We’re sorry to hear that your Perma-Vents were missing the internal mesh. Please do get in touch with our team if you would like a replacement. The Permagard team

Posted 2 years ago

“Hi, haven’t used it yet, will review very soon.”

Helpful Report

Posted 2 years ago

“I ordered and paid for a 1 to 3 day delivery, but goods did not arrive until day 6, which was dissapointing. But goods were of excellent quality. Not fitted yet due to late delivery.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Our couriers have been experiencing unexpected delays which has unfortunately affected some of our customers. There are a number of factors outside our and their control but we are working hard with them to minimise any disruption. Please accept our apologies for any inconvenience this has caused.

Posted 2 years ago

“I have no problem with the permagard product but the postage was too expensive”

Helpful Report

Posted 2 years ago

Hi Nicole. Thanks for your feedback. We’re glad that you were happy with the product! In regards to delivery, unfortunately as most of our products are classified as chemicals it means that delivery is more costly. This is something we're currently working with our delivery company to try and reduce. The Permagard team

Posted 2 years ago

“Took to long to receive product?”

Helpful Report

Posted 2 years ago

Hi Mervin. Thank you for taking the time to leave a review. Our couriers have been experiencing unexpected delays which has unfortunately affected some of our customers. We are working hard to try and minimise any disruption. Please accept our apologies for any inconvenience this has caused.

Posted 2 years ago

“First package I bought was useless the pump part didn't work and blew out the pipe at the bottom. It went everywhere.”

Helpful Report

Posted 2 years ago

We are dedicated to providing high quality products - please accept our apologies that their was a fault with the item in your first order. We encourage all customers to contact us directly with any issue as our aim is to rectify it as soon as possible. We hope the second pump works as it should do and you are able to complete the job. Thank you for taking the time to feedback. The Permagard team