Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,613 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 25th March 2025

Michael

Permagard 5 star review on 18th March 2025

Jeff

Permagard 5 star review on 27th February 2025

Georgi

Permagard 5 star review on 12th February 2025

Bob

Permagard 5 star review on 4th December 2024

Mark

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I am still waiting on the product this is probably a wasted venture”

Helpful Report

Posted 3 years ago

Hi Richard, we are extremely sorry for the delay in receiving your order. Our courier has left the order with a neighbour however they are working to resolve this imminently. All the best, the Permagard team.

Posted 3 years ago

“Has not arrived yet!!!”

Helpful Report

Posted 3 years ago

Hi there, we are extremely sorry for the delay in your order reaching you, our courier FED EX attempted delivery but you were not in. A re-delivery has taken place and the order has been left as instructed. Apologies for the delay. All the best, the Permagard team

Posted 3 years ago

“Totally appalling service and expensive. Especially if you require extra items following your initial order. I informed them I will never use the company again and I have sourced a more local supplier.”

Helpful Report

Posted 3 years ago

Hello Mr Bell, We are sorry that you are not entirely happy with your ordering experience. We always strive to provide the best possible service and in this case your original order had already left us on a next day delivery when you were looking to order more products. At this point we would always require the additional carriage fee as this is now a separate order. We apologise for the slight mix up when you called for your second order as we initially thought that your original order hadn’t yet left us. Kind regards The Permagard Team

Posted 3 years ago

“Considering the cost for a passive vent, which is merely 2 vent covers, 300mm of 100mm pipe and about 100mm of woven fleece insert, I was utterly dismayed that it did not include the 8 x fixings for the vent covers.”

Helpful Report

Posted 3 years ago

Hi Hugh Thank you for leaving a review, we take all feedback on board. Whilst the unit does require screws and wall plugs to install we generally find that we cannot supply a fixing that suits all surfaces to which the unit is installed therefore we choose not to supply the fixings with the unit. We suggest the installer obtains the correct fixings for the surface such as masonry, plasterboard etc to ensure a firm fix. Kind regards The Permagard Team

Posted 3 years ago

“We were led to believe this product would dry out quite colourless. Unfortunately after testing on a spare piece of Bath stone and leaving overnight it is quite apparent it has stained a yellowish colour. Unusable and money wasted”

Helpful Report

Posted 3 years ago

Hi Jack, thank you for your review, the product you have used will leave the surface as it was before treatment however the product will take between 7-28 days to fully cure. In the meantime, some colour/ shade difference can be expected especially in just 24 hours. One of our technical team will be in contact to discuss this with you via a direct message to your email. Steve, Permagard.

Posted 3 years ago

“Not used it yet so couldn't tell you”

Helpful Report

Posted 3 years ago

Hi Brandon, thanks for the review. If you’d consider updating it when you’ve used it - we believe in the effectiveness of all our products. All the best, Steve, Permagard.

Posted 3 years ago

“It is very strange that screws and wall plugs are not included in the package when installation requires specific screws and wall plugs. We have installed the system few days ago, and haven't noticed much difference yet.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review, we take all feedback on board. Whilst the unit does require screws and wall plugs to install we generally find that we cannot supply a fixing that suits all surfaces to which the unit is installed therefore we choose not to supply the fixings with the unit. We suggest the installer obtains the correct fixings for the surface such as masonry, plasterboard etc to ensure a firm fix. As the unit is not mechanical it can take some time for results to be visible. Also as we are now out of condensation season this will also contribute to results taking longer to be visible. Steve, Permagard

Posted 3 years ago

“Fixings supplied were poor quality- i will need to source different fixings - as they snap/bend very easily”

Helpful Report

Posted 3 years ago

Hi Laura. We're sorry the plugs in your damp proof membrane kit are not performing well for you. One of our technical advisors has now been in contact to offer our assistance with the fixings via a direct message to your email. Steve at Permagard

Posted 3 years ago

“Very expensive delivery then late”

Helpful Report

Posted 4 years ago

Hi Rosie, We’re sorry that you were disappointed with the delivery of your order. Having looked into this we can see that you placed two orders, meaning you paid twice for delivery. In future if you ever have this issue, just give us a call and we’ll be happy to merge the two so you only have to pay once. Our next working day delivery service means it can take up to 2-3 days to reach you if you place your order on a weekend. We hope it wasn’t too much of an inconvenience for you and you’re happy with the product. The Permagard team

Posted 4 years ago

“Package had already been opened. There were scratches on the fan. One screw going into the diffuser had a cracked washer. The diffuser housing (the part which the ducting goes onto) did not have any spigots for the bolts. Very dissapointed”

Helpful Report

Posted 4 years ago

Hi Toseef, Thank you for letting us know about the damage to your order. We are so sorry to hear about this. The fan comes straight from our supplier - we will contact them and ask for them to send out a replacement diffuser housing for you. In the mean time, would you please be able to send us pictures of the damage so that we can forward this onto Nuaire? Our email address is sales@permagard.co.uk. The Permagard Team

Posted 4 years ago

“Ordered a positive input unit on the 28th of January with 1-3day delivery it never came so I rang and was told its not coming till the 8th of February. Wouldn't have ordered knowing that very disappointing.”

Helpful Report

Posted 4 years ago

Hi Gary, I am so sorry to hear that you had issues with the delivery of your order. The PIV units are one of our few items that we do not hold stock of and therefore comes direct from our supplier. Unfortunately our supplier is experiencing delays with production due to the current lockdown. You should have been contacted and informed of this when your order was placed, however it seems this was accidentally missed. We apologise for any issues that this may have caused and hope that this doesn't put you off using us in the future. The Permagard Team

Posted 4 years ago

“Still haven’t received my items????”

Helpful Report

Posted 4 years ago

“Don’t trust their courier”

Helpful Report

Posted 4 years ago

Hi Paul, We are sorry to hear this. We have looked into your order for you and can see that your order was placed on the 27th at 7pm. It was therefore dispatched on the 28th and arrived with you the next day at 1:25pm. It was signed for in good condition. We cannot see that there were any issues with your delivery, however please contact our sales team on 0117 982 3282 if you experienced issues and we can look into this further for you. The Permagard Team

Posted 4 years ago

“Delivery (TNT,)arrangements were less than satisfactory”

Helpful Report

Posted 4 years ago

Hi Rajendra, We are sorry to hear that you were not satisfied with the delivery of your order. Unfortunately due to the current pandemic, some deliveries are taking a little longer than usual. We have looked into your order and can see that TNT attempted delivery 4 times. As no one was present at the address to accept delivery, they could not leave the order. We are pleased to see that TNT did manage to deliver the items on the 30th. TNT will not leave an order at a property unless there is someone present to accept it, or a signed note is left with instructions of where to leave it. The Permagard Team

Posted 4 years ago

“My Pallet of Goods were Drag across the Floor BY Some IGNORANT Driver ........ I Don't Know if the Goods have been damaged because they are on a SMASH - UP Pallet Which I Can't Move ,,,,,,,,,,,, I have sacked the Workmen Working for me because the Price of Labour was getting Higher and Higher .......... So it Won't be Until the Summer that I will Look at them ..........”

Helpful Report

Posted 4 years ago

Dear Mr Mc Mahon, We are really sorry to hear that your pallet arrived damaged. We have looked into this for you and can see that the pallet was signed for, confirming that the pallet had arrived in a satisfactory condition, free of any visible sign of damage. Unfortunately as the pallet was signed for and you did not contact our office to inform us of the damage, this is the first we have heard of this incident. If you informed us of the damage as soon as you recieved the pallet, we could have sent out a replacement for next day delivery. Please contact our sales team on 0117 982 3282 if you would like to discuss this further. The Permagard Team

Posted 4 years ago

“The product still hasnt arrived. TNT have failed to deliver on 4 different occasions, claiming no-one was available to take delivery when they are obviously going to the wrong property”

Helpful Report

Posted 4 years ago

“Overall very good service and good communications, only let down by the courier but staff very helpful in tracking the delivery. Overal ready mixed product easy to user and application very straight forward.”

Helpful Report

Posted 4 years ago

Very pleased to hear that you were happy with our service and the communications you had with our team! We are sorry that you experienced issues with our courier, we are currently working closely with them to try and make the service more seamless for our customers. Hopefully we can help you again soon! The Permagard Team

Posted 4 years ago

“Supplied what ask in very good time”

Helpful Report

Posted 4 years ago

“Not in stock”

Helpful Report

Posted 5 years ago

We’re very sorry that the PermaVent went out of stock when you placed your order. We pride ourselves on product availability and products going out of stock is extremely uncommon. The fact that this impacted you is something we apologise for. We appreciate that waiting the 2-3 days for the product wasn't possible and that you therefore chose to cancel your order. Once again we're for the inconvenience caused. The Permagard team

Posted 5 years ago

“Very expensive for the quality - you can get alternative ones.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Kiesol C High Strength DPC Injection Cream is the most effective cream on the market – it is also the strongest cream on the market with 80% active ingredients compared to the industry standard of below 20%. Just for future reference, we also sell standard DPC Injection Cream for when walls are less saturated. This is a lower price as it contains less of the active ingredient. However we’re sorry to hear that you are not satisfied with the price and quality of the Kiesol C High Strength DPC Injection Kit. The Permagard team

Posted 5 years ago

Permagard is rated 4.8 based on 5,613 reviews