Permagard Reviews

Name: Permagard
Rating: 4.83

4.8 Rating 5,528 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 4th December 2024

Anonymous

Anonymous // 01/01/2019

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“Quality product, quick reliable service, reasonably priced, what more do you want?”

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Posted 2 years ago

“A company I trust. Always great products at good prices.”

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Posted 2 years ago

“Excellent service as usual with speedy delivery. Thanks Gary”

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Posted 2 years ago

“Great service as always, ordering was easy and delivered in 3 days as promised”

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Posted 2 years ago

“Best damp proof membrane on the market and delivery is always fast”

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Posted 2 years ago

“Delivered on time have injected walls and its working.”

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Posted 2 years ago

“specifically booked 1 to 3-day delivery due to a damp problem we encountered. Delivery not made within 1 to 3 day period. sent an email to register disappointment and advising id be returning but not even the decency of a response. Clearly, no idea of customer service once people have paid their money.”

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Posted 2 years ago

Hi Stuart, Please accept our sincerest apologies that you didn’t receive a reply from our customer service team. Customers are at the heart of what we do and we pride ourselves on delivering the highest standard of service - we are very sorry that we fell short on this occasion. Our Technical Manager Gregg will be in touch to discuss your issues and any next steps. As with many industries, our couriers are currently experiencing delays in delivery times due to exceptional demand and circumstances beyond our control. We always strive to meet 1-3 day delivery times, but in the current circumstances we are unable to guarantee this. As a result of your feedback, we have changed the delivery messaging on our website to ensure that we are raising this issue. The Permagard team

Posted 2 years ago

“I sent a message asking for some help with damp/condensation issues I was experiencing. In a short space of time I had a callback from a very knowledgeable guy who able to point me to the right products I required to resolve my problems. Permaguard will now be my goto company for advice and products, first class!”

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Posted 2 years ago

“Bought a few products all been really good prompt service”

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Posted 2 years ago

“Fast delivery service”

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Posted 2 years ago

“Great company, good product”

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Posted 2 years ago

“Purchased the crack stitching kit, was very easy to use and came with instructions so any DIYer could do this themselves. Customer service was top-notch, I experienced issues with the delivery but this was down to the carrier. A quick call to the Permagard team resulted in a back plan being established if my original order didn't make it on time. Special thanks to Bronwen.”

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Posted 2 years ago

“I ordered and paid for a 1 to 3 day delivery, but goods did not arrive until day 6, which was dissapointing. But goods were of excellent quality. Not fitted yet due to late delivery.”

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Posted 2 years ago

Thank you for taking the time to leave a review. Our couriers have been experiencing unexpected delays which has unfortunately affected some of our customers. There are a number of factors outside our and their control but we are working hard with them to minimise any disruption. Please accept our apologies for any inconvenience this has caused.

Posted 2 years ago

“Service was excellent. Thank you for a quick delivery. Postage was a bit pricier than I was expecting so just went with it as wanted that particular product.”

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Posted 2 years ago

Thanks for your feedback. Unfortunately as most of our products are classified as chemicals it means that delivery is more costly. This is something we're currently working with our delivery company to try and reduce. The Permagard team

Posted 2 years ago

“Absolutely fantastic. I ordered a few things which I’m yet to use but the service provided was fantastic. I was missing one package so I called to investigate and it was dealt with superbly. Have received all my order now.”

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Posted 2 years ago

“Prompt delivery and response when I emailed.”

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Posted 2 years ago

“I have no problem with the permagard product but the postage was too expensive”

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Posted 2 years ago

Hi Nicole. Thanks for your feedback. We’re glad that you were happy with the product! In regards to delivery, unfortunately as most of our products are classified as chemicals it means that delivery is more costly. This is something we're currently working with our delivery company to try and reduce. The Permagard team

Posted 2 years ago

“Took to long to receive product?”

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Posted 2 years ago

Hi Mervin. Thank you for taking the time to leave a review. Our couriers have been experiencing unexpected delays which has unfortunately affected some of our customers. We are working hard to try and minimise any disruption. Please accept our apologies for any inconvenience this has caused.

Posted 2 years ago

“Great service and products!”

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Posted 2 years ago

“Everything delivered as promised and quick, too,”

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Posted 2 years ago

Permagard is rated 4.8 based on 5,528 reviews