Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

“Not sure who printed address label but it was printed as 33 instead of 35. Checked order and address was correct for 35. Couldnt find item untill next door neighbour brought it. Contacted courier originally to say hadnt received parcel they never got back to me.”

Helpful Report

Posted 2 years ago

Hi Alexander. Please accept our apologies that there was an issue with your order. We've never seen this before but have circulated this information in hope it doesn't happen again. Once again, we apologise for the inconvenience. The Permagard team

Posted 2 years ago

“I placed my order Friday around 4 pm but got no recognition of processing till the following Tuesday. It did however arrive on Tuesday but this made it a day late for the job I was meant o do on Monday!”

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Posted 2 years ago

Hi Richard. Thank you for your feedback. Unfortunately your order was placed after we had already closed for the weekend of the Queen's funeral and therefore no orders were processed until the Tuesday. We sincerely apologise for the delay with your order. The Permagard team

Posted 2 years ago

“I didn't find the products particularly easy to use - wasn't sure what consistency to aim for or how long to let it dry before second coating - the advice of 2 to 24 hours was a bit vague. I have completed the work and it has certainly set hard so hopefully I have resolved my water seepage issues. I could not get it to stick to 2 of the walls I was hoping to treat - these had light grey bricks which were very absorbant and no amount of pre spraying with water would result in decent adhesion - most of it fell off when dry. I therefore have not continued to treat these walls and frustratingly have a lot of product left over.”

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Posted 2 years ago

Hi Phil. Thank you for taking the time to leave feedback on your experience. Our technical expert Chris has reached out to you to help with this issue. Hopefully we can get it resolved ASAP! The Permagard team

Posted 2 years ago

“There were no joiners for the perimeter drain in the kit and the wall membrane was too finely calculated for area. Otherwise great”

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Posted 2 years ago

Hi Mark, Thanks for your review. We’re sorry that you encountered issues with your order. From our records, we can see that you ordered the membrane only, rather than the kit which includes the membrane, tape and wall plugs. If you still require the additional products, you can find plugs and jointing tape under Related Products here: https://www.permagard.co.uk/permaseal-8-clear-40m If you have any questions, please do get in touch with our team at sales@permagard.co.uk

Posted 2 years ago

“Product arrived faulty but was rectified after a quick phone call and email. Haven’t tried the woodworm killer as yet, but concerned about overspray onto my plants.”

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Posted 2 years ago

“I ordered from Permaguard a pair of Newton NP400 sump pumps and a John Newton hi-level water alarm. The pumps were to replace the original NP400s installed 12 years ago ad one had developed an earth leakage problem. They arrived with the reducing adaptors for the check valves, but did not include any actual check valves. (Their NP400 specification included check valves). After contacting Permaguard, they arranged for Newtonwaterproofing to send me the check valves and correct outlet adaptor. I also asked for a replacement sump manhole cover, and the Tech guy said he'd sent me details of suitable replacement They arrived quickly, but were not the same as the originals. The original check valves had a 2 inch straight outlet which the 50mm waste water pipework connected directly via a straight rubber coupler. I've since sorted this out with John Newtonwaterproofing who have sent me the correct check valves. It turns out that they changed the check valve spec 8 years ago, but still had some originals in stock. Permaguard needs to ship the NP400s with check valves and needs to check with the customer what size outlet pipework is currently in use in their sump arrangement. A week later and I've also not heard anything regarding the sump Lid/manhole cover yet. Otherwise good service. I've used them a lot for damp and waterproofing building issues as well as crack stitching.”

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Posted 3 years ago

Hi David, Thank you for your review and your understanding as we’ve worked on resolving the issue. Unfortunately, we weren’t made aware that Newton had made changes to what was included with the pump. We understand that the issue was then compounded by incorrect items being sent out to you. We apologise for the inconvenience and appreciate your comments - we have now amended the details online. Thanks once again for your custom and apologies for the issues you experienced. Thanks The Permagard Team

Posted 3 years ago

“Difficult to review a product you cannot see working. So can only really rate the delivery and customer service. But are good. No problem at all. However an I know this is a mistake on my part but your quantity guide needs a tinker as I order 13 tubes originally. But that was miles to little and I had to order an additional 7 tubes which obviously cost a lot more and an additional postage cost. Thank Jamie”

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Posted 3 years ago

Hi Jamie, Thank you for taking the time to leave a review. The coverage rate for the DPC injection creams can vary depending on the make-up of the wall. The coverage rate is an approximate guide as cream can be lost in voids and cavities but please contact our technical team for further guidance or help working out the correct quantities for your type of wall. Best wishes, The Permagard Team

Posted 3 years ago

“Ordering and delivery good”

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Posted 3 years ago

“Not impressed with the new way of packaging the bars 3 meters long after removing from packaging they do not straighten out”

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Posted 3 years ago

“Wrote an email asking questions about a product I'd purchased still not heard anything re the question.”

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Posted 3 years ago

Hi Ryan, sincerely sorry for the delay in our reply to your email, our team have sent a response now. All the best, The Permagard team

Posted 3 years ago

“So far so good, not had a chance to test the product but I will let you know when I do. The item turned up on time packaging was good so this was a good start.”

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Posted 3 years ago

“Ordered 3 items, got my delivery one item at a time on Tuesday, Thurs, and Fri. All from TNT same driver everyday 🤷‍♂️”

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Posted 3 years ago

Hi Jon, we're really sorry that your order was delivered across three days. On rare occasions orders can be split by the courier in transit normally at main sorting depots which sees parcels arrive at their destination on various days. We apologise that this has happened to your order and for the inconvenience this has caused you. Kind regards, The Permagard Team

Posted 3 years ago

“Good product, see review below of the Helibar we received.”

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Posted 3 years ago

“Considering I paid £10 postage I would expect the courier to do better than 1-3 days and no email or txt with a time slot”

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Posted 3 years ago

Hi David, thank you for your review, we are currently operating a 1-3 day delivery service as advised on the website. Whilst we would like to be running a next day delivery service we currently are unable to do this as we have been advised this is not possible by our couriers due to the current volumes of parcels running through the courier network and the unprecedented shortage in delivery drivers. Kind regards The Permagard Team

Posted 3 years ago

“Used your company a few years back once before and ordered what you pictured and said were Harris paint brushes but having used harris paint brushes for many years I know when they are the genuine article and back then they were not and sadly all these years on they are still not as the brushes that have come are just the same and made in china like the last ones you sent with no sign of the word Harris anywhere on them. I was also shocked by your shipping charge amount for a tiny few items and wish I had ordered lots more items and then it wouldn't of been so bad. However I found the Lignum Pro excellent though not sure the mask was as safe as it should of been for working in enclosed spaces.”

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Posted 3 years ago

Good afternoon Mr Collins, Thank you for your review – we appreciate any and all feedback from our customers. We are very pleased that you found the lignum Insecticide an excellent product to use and can assure you that despite smelling the product, if the mask is worn properly it will offer you the highest protection when using liquids and aerosols. I am sorry that you were not completely satisfied with the quality of the Extra Edge brush pack you have purchased. As mentioned in our reply to your product review we have raised this query with LG Harris and await feedback from them. Unfortunately our carriage charges are slightly higher than some other suppliers/ merchants. This is because we have to use a courier that can legally carry hazardous and dangerous chemicals such as the Lignum Insecticide that you purchased and this service comes at a premium to normal carriage rates. Thank you for your returning custom. Kind regards, The Permagard Team

Posted 3 years ago

“Great value for the woodworm treatment as makes up 25 litres, better than off the shelf products. Had to mark down as was addressed to the wrong street. Luckily the people recognized the surname and got in touch.”

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Posted 3 years ago

Hi Mark Really glad you found the woodworm treatment good value. Unfortunately we made a mistake and that was our fault and we can only apologise for it and the inconvenience it has caused however we are really glad the order got to you in the end. Kind regards The Permagard Team

Posted 3 years ago

“disappointed that it came in a bad which was a waste of product. Quite expensive for what it was.”

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Posted 3 years ago

“Permacem is a good product, much better than the polyester resin fixing for helical bars which set faster than I could get it out of the cartridge. Ground that out & used Permacem, good job. But getting four emails from Permagard with four different numbers for one order is just really confusing! Should revamp their computer system to use just the one order number for all emails!”

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Posted 3 years ago

“Goods delivered as expected well protected with recyclable packing. The reason for the 3 * is that the grout was meant to have a 12 month shelf life. However the batch delivered had only 1 month left to expiry date. I would have expected more.”

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Posted 3 years ago

Hi David. Thanks for your message. Whilst PermaCEM Anchor Grout has a best before date of 6 months from the date of manufacture, as long as the product is stored as per the instructions on the bucket you can expect a useable lifespan of at least 12 months as stated on the product label. Steve, Permagard

Posted 3 years ago

“Service and delivery was excellent. However, going by your coverage guidelines, our floor area is 25 square metres , recommended 2 applications, we ordered 3 no. 5kg tins, because 2 tins would not be enough, we are now left with an unopened 5kg tin which according to your policy unable to return, leaving us with a tin costing roughly £90, which is of no use to us.”

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Posted 3 years ago

Hi Gail, Glad to hear that you were pleased with our general service and delivery. With regards to the coverage of the Epoxy DPM 5kg tin, this would cover up to 20m² on a flat, not too absorbent surface. If you have spread the full 5kg tin over an area 25m², the coating would be too thin I’m afraid. With the epoxy resin it’s not a case of spreading it as far as possible as the correct thickness needs to be achieved in order to create a damp proof barrier. We would advise that you apply the third tin to make sure that you have full protection. Please contact us if you are at all unsure.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard Reviews