Pension Access Reviews

Name: Pension Access
Address: Affinity House, Beaufort Court,, Sir Thomas Longley Road, Rochester, Kent
Rating: 4.78

4.8 Rating 568 Reviews

98 %

of reviewers recommend Pension Access

Company Reviews

Metrics

Info

About Pension Access:

Pension Access is a pension advice specialist and will help clients make the right decision about their pension.

Phone:

0800 009 3388

Email:

adviseme@harbourrockcapital.co.uk

Location:

Affinity House, Beaufort Court,,
Sir Thomas Longley Road,
Rochester
Kent
ME2 4FD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Portafina are professional and courteous I have no problem recommending their polite telephone mannerisms and willingness to help and advice backed by their knowledgeable understanding and guaranteed results in their industry many thanks to all staff involved I am very grateful.”

Helpful Report

Posted 5 years ago

Hi Andrew, thank you for your nice review. I'm really pleased you were satisfied with our service. Kind regards, Sharon.

Posted 5 years ago

“Portafina explain every think to me and didn't pressure me into making any decisions ,but I'm glad i did and now I have all my pensions into one .Thanks Portafina”

Helpful Report

Posted 5 years ago

Hi Steve, thank you for your kind review. I'm really happy you were satisfied with our service. Kind regards, Sharon.

Posted 5 years ago

“Although it seems a long process it is all about security of your information. I got the result I wanted and everything was explained in plain English so I understood every step”

Helpful Report

Posted 5 years ago

Hi, thank you for your kind review. I'm really glad you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“Although the whole process took around 7 months from start to completion, i think this was out of Portafina's hands and all to do with my pension companies. Portafina were on the ball, nothing seemed to be a problem and they kept me fully updated with the whole process. Every member of staff i spoke to on the phone were very helpful, friendly and polite and suggested i could contact them anytime. I suffer from anxiety issues when I need to speak to anybody on a phone and Portafina were quick to reassure me and make a few calls for me. Of course there is a cost for the whole process but in fairness this was value for money. Many thanks, i will pass on any recommendations.”

Helpful Report

Posted 5 years ago

Hi Christopher, thank you for your kind review. I'm really pleased you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“Very happy with the out come Portafina what this company as done for me .”

Helpful Report

Posted 5 years ago

Hi Michael, thank you for your kind review. I'm really glad you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“i would not hesitate to use portafina again or recommend to a friend the service i received was second to none the staff were friendly and explained everything without the jargon well done portafina”

Helpful Report

Posted 5 years ago

Hi Patrick, thanks for your nice review. I'm glad to hear you were satisfied with our service. Kind regards, Sharon.

Posted 5 years ago

“Excellent customer service & regular updates throughout.”

Helpful Report

Posted 5 years ago

Hi Paul, thank you for your kind review. I'm really pleased you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“fantastic ,kept me informed about everything.no pressure ,everyone was very helpful and friendly.10/10 thanks.”

Helpful Report

Posted 5 years ago

Hi Keith, thanks for your nice review. I'm really pleased to hear you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“Kept me informed every step of the way, would recommend them to anyone”

Helpful Report

Posted 5 years ago

Hi Keith, thanks for your kind review. I'm glad you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“Thank you for all the help and advice very friendly staff and easy to talk to would never been possible without their support”

Helpful Report

Posted 5 years ago

Hi Carol-Ann, thank you for your kind review. I'm pleased to hear you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“Good customer service kept me constant contact by phone to make sure I was ok with everything”

Helpful Report

Posted 5 years ago

Hi Andrew, thank you for your kind review. I'm glad you were satisfied with our service. Kind regards, Sharon.

Posted 5 years ago

“I found Portafina were very helpful and informative about the options for my pension and their advice was very helpful and easy to understand which made my decisions easier to do, the advisors were also friendly and professional”

Helpful Report

Posted 5 years ago

Hi Alison, thank you for your nice review. I'm really pleased you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“Apart from trying to be talked out my twenty five percent on a few occasions and umpteen phone calls which were done very professional may i add. I think it took a bit to long but all in all turned out good in the end. Your staff handled them self's well and kept me up dated via email and phone, i gave a rating of Good there is always room for improvement. Thank You.”

Helpful Report

Posted 5 years ago

Dear Colin, thank you taking the time to post a review. We’re pleased that overall you were happy with our service. It’s very important for us to keep striving to further improve our service, so we welcome your feedback. Kind regards, Sharon.

Posted 5 years ago

“They done everything they said and replied to everything and anything that needed sorting.”

Helpful Report

Posted 5 years ago

Hi John, thank you for your nice review. I'm really please you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“Excellent experience, kept to there word n problems what so ever thanks”

Helpful Report

Posted 5 years ago

Hi, thank you for your kind review. I'm glad to hear you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“An efficient service, all sorted in good time. Happy to have chosen Portafina!”

Helpful Report

Posted 5 years ago

Hi Colin, thank you for your nice review. I'm pleased you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“Waited to long for my money paid a huge sum and was always doing the chasing”

Helpful Report

Posted 5 years ago

Hi Calum, thank you for your review and patience. While many pension transfers take no more than a few weeks, or less, the more complicated cases can be frustratingly slow. I’m really sorry that your experience was the latter and thank you for bearing with us. Best wishes, Sharon.

Posted 5 years ago

“Pleasant helpful and polite and easy to talk to. Always keeping you in the loop with what is going on with your pension”

Helpful Report

Posted 5 years ago

Hi Stephen, thank you for your kind review. I'm really glad you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“From the first initial phone conversation with the Portafina team...the customer service was excellent....very i formative and no pressure from them at all...I can highly recommend them to help u with ur enquiry about pensions...”

Helpful Report

Posted 5 years ago

Hi Susan, thank you for your nice review. I'm really glad you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

“We decided to use Portafina to guide us to accessing our pension, from start to finish they were friendly, professional and understanding when we were frustrated at things moving so slowly. I would definitely recommend Portafina to anyone going through the process, their fee was also very reasonable”

Helpful Report

Posted 5 years ago

Hi John, thanks for your kind review. I'm really pleased you were happy with our service. Kind regards, Sharon.

Posted 5 years ago

Pension Access is rated 4.8 based on 568 reviews