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Pediwear Reviews

4.9 Rating 6,533 Reviews
72 %
of reviewers recommend Pediwear
Company Reviews Product Reviews
589
 Metrics Info
4.9
Based on 6,533 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Pediwear Reviews

About Pediwear:

The finest in men's footwear, online since 1999 and in our retail shop since 1976.

Visit Website

Phone:

01422 367609

Email:

msmall@pediwear.co.uk

Location:

24 Westgate HALIFAX, HX1 1DJ

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“As always good efficient service”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Perfect service! Shoes are brillant, like to order the burgundy once for christmas but they are not anymore on the site.....that's making me sad, what happend?”
Helpful Report
Posted 8 years ago
Dear Customer I am sorry to say that this style has been discontinued. However, the Loake Royal is a very similar style - with a different sole unit - you might want to have a look at that style. Just type Loake Royal into our website. There is a burgundy version too! We are pleased to hear you like the shoes - and hope to hear again from you soon. Kind Regards Mike Small Pediwear
Posted 8 years ago
Mr M
Verified Buyer
“The box I ordered with some items in it is absolutely a masterpiece. It looks even better as on images you can see from site. I'm very pleased.”
Helpful Report
Posted 8 years ago
Mr O
Verified Buyer
“Good service and great prices.”
Helpful Report
Posted 8 years ago
Mr W
Verified Buyer
“I was once told to never buy shoes or boots without trying them on, so ordering quality boots from 5000 miles away was a leap of faith. Every step was perfect from a great price, dealing with the excellent staff who quickly dealt with an issue with my credit card, to delivery door to door in six days, I could not be happier. They will have my business as often as I need footwear.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Very good communication when needed to resolve an issue with a delivery and customer service was always professional. Shoes are what you can expect from the description. Found a present in my parcel : shoe cream order was not available and a paste was put in replacement for free (cream not billed). I will order for my next English shoes for sure.”
Helpful Report
Posted 8 years ago
Etienne A
Verified Reviewer
“Absolutely perfect, excellent price, fast delivery, great service, this is by far the best shoe website I have experienced. I intend to buy all my shoes there in the future, and I know it sounds excessive.”
Helpful Report
Posted 8 years ago
Dr R
Verified Buyer
“When a pair of Sargent brogues became squeaky after very little wear and a very short period, Pediwear were able to take them back and ensure a rebuild and they are now excellent. And when I have ordered cleaning materials from Pediwear, the items have always come quickly and safely.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Great customer service in the shop and then delivery came quickly. No problems or hassles.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Shoes arrived on time and were exactly as described.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Very good shopping !”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Great price, fast shipping!! A+++”
Helpful Report
Posted 8 years ago
Dear Customer, Thank you for your kind comments which indicate that you were very happy with our service, As customer service is of the highest priority to us, we wondered what we might improve, to achieve the 5th star we continually aim for. Kind regards Brian Pediwear
Posted 8 years ago
Anonymous
Verified Buyer
“Good price, great service”
Helpful Report
Posted 8 years ago
Dear Customer, Thank you for leaving a kind review. We wondered whether you dropped to 4 stars because your shoes didn't arrive within the 4-6 working days you were advised. Our records show that the order was despatched in time to achieve this. Please let us know if this was the case, or whether it was any other matter that we might improve on to achieve 5 stars. Kind regards Brian Pediwear
Posted 8 years ago
Anonymous
Verified Buyer
“Very happy with the customer service they provide, quick response and fast delivery.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Brilliant and fast support. Good prices and a wide supply”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Purchased high-quality Cheaney chukka boots for a very fair price, and received the boots vey quickly!”
Helpful Report
Posted 8 years ago
Dear Customer, Thank you for your kind email. Our aim is always to provide good service and quality footwear at a competitive price. We are pleased to hear that we achieved all three! Hopefully we will hear from you again. Kind regards Brian Pediwear
Posted 8 years ago
Anonymous
Verified Buyer
“I received my item very well, I'm satisfied. and Thank your helps.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Broad choice and fast shipping at very acceptable prices.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Great product selection but some of them are not in stock and the waiting time can be couple of weeks... Information about product availability - even at manufacturer level - should be communicated when placing the order. Outside of that, quick delivery, good customer service and the product are very good quality”
Helpful Report
Posted 8 years ago
Dear Customer Thank you for your review - we are pleased to hear you appreciate the choice we offer. In order to offer this choice we offer styles which we believe to be available from the manufacturer at short notice - usually within 24 hours to a week. Most of our customers appreciate the choice this gives then, and the slight delay for some styles is often not even noticed. We try to keep our website as up to date as possible, removing styles which are no longer available. Unfortunately there is no method by which we can show availability at the manufacturer at present. However, our advisers are available via live chat, telephone and email - so if you have an enquiry about availability please do not hesitate to contact us before ordering. Regards Mike
Posted 8 years ago
Anonymous
Verified Buyer
“Incompetence, sending the wrong shoes after failing to tell me that the ones I had ordered were no longer available, and then requiring me to arrange for the return of these shoes at my cost in order to extract a refund from these tight fisted muppets. Never again - horrendous, condescending and lazy would sum up my view, Stephen Bentley offers the worst customer service of anyone I have ever had the misfortune to engage with.”
Helpful Report
Posted 8 years ago
Dear Customer Thank you for your review. I was very concerned to read about your views on our customer service - which is very important to us. I have taken some time to read through the correspondence and speak to Stephen about the matter. We are very sorry that we sent the wrong shoes to you. I can only imaging how frustrating this must be. Stephen has already explained the circumstances surrounding this mistake - and although it was very unusual ultimately it was our fault and we should have done better. I was quite relieved to read Stephen's email to you which was apologetic and explained circumstances. Not only did he apologise for the mistake he was also very apologetic about the fact that you would need to repackage and return the shoes to us. He also offered a sum to compensate you for your inconvenience. It is my impression that whilst you were understandably frustrated at receiving the wrong shoes, it was the misconception over the return which caused the most consternation. You were under the impression that we could simply advise DHL to come and package and collect the parcel. You have interpreted our failure to do this as poor customer service. Unfortunately, it simply is not possible for us to do this. Whilst we certainly were a little surprised at your objection to having to return the parcel yourself, we would not dream of denying you such a service if it was open to us - particularly for an incident where we were at fault. It might be interesting for you to consider that since 1999, you are only the second customer who has objected in this way when asked to return a parcel. In conclusion I apologise again for sending you the wrong shoes and the inconvenience this has caused. We certainly never set out to upset our customers but errors do occur and we endeavour to resolve these as quickly and seamlessly has possible. Having looked into this matter in detail I cannot agree with the polarised negative view you have portrayed. However we remain sorry to have lost you as a customer. Regards Mike Small Pediwear
Posted 8 years ago
Pediwear is rated 4.9 based on 6,533 reviews
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