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Pediwear Reviews

4.9 Rating 6,533 Reviews
72 %
of reviewers recommend Pediwear
Company Reviews Product Reviews
589
 Metrics Info
4.9
Based on 6,533 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Pediwear Reviews

About Pediwear:

The finest in men's footwear, online since 1999 and in our retail shop since 1976.

Visit Website

Phone:

01422 367609

Email:

msmall@pediwear.co.uk

Location:

24 Westgate HALIFAX, HX1 1DJ

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“very good service”
Helpful Report
Posted 7 years ago
Mr S
Verified Buyer
“good price good service Very satisfied”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I am grateful for the customer service at this store.”
Helpful Report
Posted 7 years ago
Mrs D
Verified Buyer
“I was kept in the loop from start to finish. The price of the shoes was very competitive while the service was outstanding.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“great prices”
Helpful Report
Posted 7 years ago
Mr P
Verified Buyer
“Bought few boots from Pediwear. Excellent Service, great communication, Highly recommend.”
Helpful Report
Posted 7 years ago
Mr L
Verified Buyer
“Pediwear supply so excellent shoes to me, I like the shoes very much. thanks to Pediwear. Wish the next order from Pediwear!”
Helpful Report
Posted 7 years ago
Mr O
Verified Buyer
“Fantastic service. Swift delivery overseas and fast after sales communication.”
Helpful Report
Posted 7 years ago
Dr J
Verified Buyer
“I have bought shoes through Pediwear over the past 17 years and they have never failed in terms og providing good service and competitive prices. I intent to continue using them for the next 17 years as well!”
Helpful Report
Posted 7 years ago
Mr Z
Verified Buyer
“Everything was fine.”
Helpful Report
Posted 7 years ago
Mr G
Verified Buyer
“Everything is fine, only a very long wait until the shoes arrive at the warehouse of the store and will be sent to the buyer.))) Thanks.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I purchased a pair of shoes, eventually it turned out I didn't care much for the design( once it arrived) and Brian kindly instructed me in their fair return procedure.”
Helpful Report
Posted 7 years ago
Mr K
Verified Buyer
“The order was filled promptly but but I found amazing was the packaging. The shipment of a pair of shoes was wrapped more securely than an Apple computer sent to my house! Amazing.”
Helpful Report
Posted 7 years ago
Mr L
Verified Buyer
“Excellent service and delivery. I have used this company for many years and the service has always been first class.”
Helpful Report
Posted 7 years ago
Mr Y
Verified Buyer
“I ordered a pair of Oxford and a piece of polishing cloth. Instead, a pair of shoe trees and shoes were sent to me without the polishing cloth. The situation was referred to Sales for following up. Soon the cloth was sent to me and I could keep the shoe trees as well. Thank you, Pediwear.”
Helpful Report
Posted 7 years ago
Sir S
Verified Buyer
“Service and assistance for the customer absolutely perfect.”
Helpful Report
Posted 7 years ago
Mr C
Verified Buyer
“My shoes were not ready in stock so I had to wait, but then I had the wrong size, and they were very helpful in changing shoe size, fast shipping. I'm happy”
Helpful Report
Posted 7 years ago
Mr M
Verified Buyer
“Finally received my Loake Chesters in Tan and Brown, well and in order. I made a mistake with my sizings though, and it was professionally and efficiently sorted out. Plus, it is quite refreshing to hear a HUMAN BEING answer the phone after a couple of rings. The Christmas sale backlog delay was annoying but expected. Definitely worth the wait!!”
Pediwear 5 star review on 15th March 2017
Helpful Report
Posted 7 years ago
Dear Customer Thank you for the kind comments and the photo! We hope to be of service again soon. Regards Pediwear
Posted 7 years ago
Anonymous
Verified Buyer
“Well, let me say the shoes are fantastic, soft from the first use. Price was also ok. Now, delivery time was very long because they were backlogged, probably s own success and some staffing problem. Time to expand the team. Many thanks”
Helpful Report
Posted 7 years ago
Dear Customer Thank you for your review - and for giving us 4 stars despite your concerns regarding delivery. We are very pleased to hear how happy you were with the shoes. We are sorry about the delay, which, as we advised was due to it being a busy time of year and staff shortage due to illness. We advised you 10-12 working days delivery time (to the US) and I see from the tracking data that the parcel was delivered in 14 working days. The dedicated hard work of our loyal team we have kept the delays to a minimum despite the issues we faced. We hope you will give us the opportunity of proving how well our services works in future. Kind Regards
Posted 7 years ago
Ms A
Verified Buyer
“Very good quality shoes for a very good price. However, Pediwear told me the shoes would be delayed and delievered to me in 6-8 weeks. It took them 9 weeks. And when I asked them after 8 weeks how my order is coming along, they didn't bother in replying.”
Helpful Report
Posted 7 years ago
Dear Ms Andersson Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the shoes. However, I am concerned to note the issues with the delays and emails, we do not want any of our customers to have reason to be unhappy with any aspect of their buying experience. We are sorry for the delay - you ordered at a particularly busy time, and, as we advised you very shortly after you ordered, the products were out of stock and we had to wait for the manufacturer. As I am sure you will be aware, in this situation we are dependant on the manufacturer's estimated delivery time. In fact a 9 week delivery from an original estimated 6-8 weeks would be considered quite accurate. Handcrafted shoes take time to make and many factors affect the process - we often see much longer delays on such estimates - and some a little shorter. We are hopeful that you might appreciate that these issues were outside of our control, and that, on hindsight - a delivery time of 6-8 weeks for handmade shoes was actually quite close to the eventual 9 weeks? With regard to your emails, we have a professional email archiving system as we are required to have by law. This records all incoming and outgoing email. I can find no evidence of the email you mention. Further to this, I have found two emails from DHL's system saying that their emails to your address had been rejected as 'unknown sender'. We answer all of our customer emails within one working day - and we certainly do not leave emails unanswered. Hopefully our very many excellent reviews mentioning our excellent communications will help to reassure you in this respect. Given the absence of emails in our system and the emails from DHL it seems probable that there was an issue with your email server. I hope our explanations offer some answers and we do hope that this experience will not stop you from ordering from us again. We would very much like the opportunity to prove how well we serve our customers. Kind Regards Mike Small Pediwear
Posted 7 years ago
Pediwear is rated 4.9 based on 6,533 reviews
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