PDK Ltd Reviews

Name: PDK Ltd
Address: 6a International House, Battle Road, Newton Abbot
Rating: 4.88

4.9 Rating 2,573 Reviews

98 %

of reviewers recommend PDK Ltd

Company Reviews

Metrics

Info

4.9

Based on 2,573 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01626 437290

Email:

sales@pdk.co.uk

Location:

6a International House, Battle Road
Newton Abbot
TQ12 6RY

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PDK Ltd 5 star review on 10th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 Eurographics jigsaws that did not have the 'smart cut' logo on the box nor was the term in the descriptions of the items and yet I received 2 'smart cut' jigsaws. Having previously bought such jigsaws by accident and found that the pieces were confusing for the recipient, a family member whose brain works differently and that the jigsaws were undoable, I would not have bought these items had they been correctly advertised. While I received a refund for the cost of the jigsaws, one annoyingly intended to be a replacement for one of the jigsaws bought by accident, PDK at first refused to refund the shipping or return costs, then changed their mind and refunded the shipping costs but absolutely refused to refund the return costs. This was my first purchase from PDK and it will be my last.”

Helpful Report

Posted 4 years ago

“Haven't received anything yet.”

Helpful Report

Posted 4 years ago

We are sorry to hear that you have not received this order yet but unfortunately there are some delays to international shipping at the moment. We have contacted you directly regarding this delay.

Posted 4 years ago

“I have not received my goods. The event I wanted them for has passed”

Helpful Report

Posted 6 years ago

We apologise for the problems with the delivery of your order but we are glad to hear that you have now received the goods.

Posted 6 years ago

“I never received my order despite courier saying it was delivered and signed for. Hoping for this to be fixed as soon as possible as I’m now £25 out of pocket”

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Posted 7 years ago

We are sorry to hear that there is a problem with the delivery of your order. We will email you so that we can resolve this for you.

Posted 7 years ago

“No item order like 3 weeks ago no confirmation email either”

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Posted 7 years ago

We are sorry to hear that you have not received your order. We will contact you to sort this out for you.

Posted 7 years ago

“The polystyrene kept breaking as we tried to put the pieces together, we ended up binning it! But had a bit of fun trying.”

Helpful Report

Posted 8 years ago

“Ordered and paid, but never received items for our school PTA. After trying to contact them on a Saturday, where there is no one in the office and you are unable to even leave them a message, because we needed the items for our school fair the next day. I was supposedly sent an email on Sunday advising of a technical failure (still managed to take my money though!), which I most certainly never received. I then emailed again and again and finally requested a phone call back, common courtesy in my book, to which I received a bulk standard email!!!! Would not recommend this company, in any shape or form, for their horrendous service and the fact that there seems to be no real remorse or apology given that actually makes me think they are sorry. They probably won't ever put this on their website, as they wouldn't wish for anyone to know how dreadful they are. If I could vote for 0/5 stars, I would've.”

Helpful Report

Posted 8 years ago

We are very sorry about the problems with your order and for the inconvenience caused. Unfortunately your order was not processed as there was a technical problem with our order processing system. I can assure you that we did send you 2 emails on the Sunday and have forwarded these to you again. As you know, we have now processed a full refund. We can understand your frustration and disappointment. The problems you encountered with this order are not typical of the service we normally provide and we ourselves are not happy with the level of service which we have provided on this occasion.

Posted 8 years ago

“Still not received my order so not happy”

Helpful Report

Posted 8 years ago

We are sorry to hear that you have not received your order which was despatched promptly. Unfortunately there seems to have been a problem with the delivery of your order. We will contact you by email to resolve this for you.

Posted 8 years ago

“Did not receive item! Very poor service”

Helpful Report

Posted 8 years ago

We are sorry to hear that you did not receive your order which was despatched promptly. We do not seem to have had any messages from you in respect of the problems with delivery. Please send an email to our Customer Services team (sales@pdk.co.uk), so that we can sort this out for you.

Posted 8 years ago

“I order one month ago and stil didn't receive anything. Could you send ths purchase we order ??? Thank you”

Helpful Report

Posted 8 years ago

Hello Helene, as advised by our customer services teams in an email to you on May 17th, DHL attempted delivery when you were out and the package has been returned to us. We have refunded your payment in full. We apologise for the problems with the delivery of your order and for any inconvenience caused.

Posted 8 years ago

PDK Ltd is rated 4.9 based on 2,573 reviews