Paving Superstore Reviews

Name: Paving Superstore
Address: Denmark Farm Barn, Norwich Road, Hardingham, Denmark Farm Barn, Norwich Road, Hardingham, Norfolk
Rating: 4.67

4.7 Rating 864 Reviews

92 %

of reviewers recommend Paving Superstore

4.7

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Paving Superstore 5 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful reception staff, especially when sorting out my re order for a small number of slabs.”

Helpful Report

Posted 5 years ago

“Great service from Paving Superstore. Very happy with the paving slabs.”

Helpful Report

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

“Great speedy service, excellent”

Helpful Report

Posted 5 years ago

“Very helpful advice when I spoke with them. Online ordering very easy and pallet arrived as promised and in excellent condition and well packaged.”

Helpful Report

Posted 5 years ago

“We placed an order online for a large order. It went through and the payment was taken. We paid extra to pick the date of delivery. That date came and no delivery. We contacted Paving Superstore, who didn't have a clue what was going on. They eventually informed us the delivery would take place 2 days later. Again It didn't turn . Again we had to chase Paving Superstore, who repeatedly blamed Cemex, where the goods were coming from. They eventually got back to us to give another date a week later, and when we contacted them to ask for it sooner, we got pushed back another day. Because we paid extra for the specified date, we ended up with a direct cost of over £2.5K for labourers to sit and wait for it. The real cost has been nearly £6K, as our rental property was so delayed, we lost revenue. When asked what went wrong, we have been told that no further comment can be added and it was our fault for arranging the labourers to be there. Do not touch with a bargepole.... Totally disorganised, and you will be out of pocket by the thousands.”

Helpful Report

Posted 5 years ago

“Easy to use website.. good prices, and fast delivery.”

Helpful Report

Posted 5 years ago

“Communication was good and everything went well.”

Helpful Report

Posted 5 years ago

“Very good experience, would highly recommend”

Helpful Report

Posted 5 years ago

“Great stone came very quickly.”

Helpful Report

Posted 5 years ago

“Not the best experience, but as a construction business owner I realise that sometimes things just don't go to plan. I wasn't even going to leave a review, but they keep emailing me to remind me to. I ordered a Sandstone paving circle kit, but unfortunately although the website showed it as available, and my payment was taken, it was out of stock for 3-4 weeks. No huge problem, more of an annoyance, communication was good from the office, phoned me to let me know and emailed over some alternate options. A bit slow to refund my money, I had to email to ask where it was, but it arrived back in my account after a week. 3 stars I'm afraid.”

Helpful Report

Posted 5 years ago

“Super speedy delivery.. contact to customer services for a couple of queries all dealt with efficiently and politely. Would not hesitate to recommend... even though the colour representation was a little different to web picture.”

Helpful Report

Posted 5 years ago

“Good stone at a very good price, however the driver had trouble unloading, and had to leave the pallets blocking the pavement. Perhaps a crane truck would be a better way of delivery.”

Helpful Report

Posted 5 years ago

“Good price and efficient service.”

Helpful Report

Posted 5 years ago

“Excellent customer service. Helped my through the buying process”

Helpful Report

Posted 5 years ago

“The paving slabs arrived well packaged. Beautiful stone. Lovely colours. Thrilled to bits with them.”

Helpful Report

Posted 5 years ago

“Appalling customer service. Disorganised. Sent me the wrong product and will not exchange/refund. Not trustworthy. Look elsewhere. Avoid Paving Superstore at all costs.”

Helpful Report

Posted 5 years ago

“Had to phone up, just to check if the order had been received, the Lady I spoke to was very helpful and polite, she did explain to me that a lot of the emails where ending up in the junk mail folders, which when I got home, it had been placed in my junk mail box. Delivery was quick, easy to arrange with the courier. Was pleasantly surprised when the item turned up, the description said they could be old stock with a few scuffs on, the crate was unopened and still in original packaging, although I haven't checked all the slabs, the ones I have are all in one piece.”

Helpful Report

Posted 5 years ago

“Excellent customer service & made amendments to our order & requests easily & without delay. Will most certainly use again!”

Helpful Report

Posted 5 years ago

“Great products at a great price.”

Helpful Report

Posted 5 years ago

Paving Superstore is rated 4.7 based on 864 reviews