Paving Superstore Reviews

Name: Paving Superstore
Address: Denmark Farm Barn, Norwich Road, Hardingham, Denmark Farm Barn, Norwich Road, Hardingham, Norfolk
Rating: 4.67

4.7 Rating 863 Reviews

92 %

of reviewers recommend Paving Superstore

4.7

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Paving Superstore 5 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

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“Delighted with our choice of Raj Blend. Delivery was made promptly and the quality of the stones is excellent. In total we ordered 90sq mtr for patio, path and pergola base. When it rains, the mixed colour of the stones is significantly enhanced.”

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Posted 3 years ago

That's amazing to hear! Thank you for your order and your detailed feedback. It looks great! enjoy the rest of the summer in your new garden.

Posted 3 years ago

“Absolutely fantastic service with a great product to match! Fast delivery on time.”

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Posted 3 years ago

It looks great! Thank you very much for your order with us and your feedback. Enjoy!

Posted 3 years ago

“Excellent service, the only place in the country that had our tiles and they delivered them on time with no breakages”

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Posted 3 years ago

Brilliant to hear! Thank you for ordering with us and for your feedback. Enjoy!

Posted 3 years ago

“Excellent customer service, excellent quality paving and perfect delivery. Great company to deal with.”

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Posted 3 years ago

That's great to hear Ashley! Thank you for ordering with us and for your feedback. Enjoy your new paving!

Posted 3 years ago

“Fabulous slabs. Quick delivery and well packed. Look amazing.”

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Posted 3 years ago

Thank you for your order with us, that's really great to hear! Enjoy!

Posted 3 years ago

“Good value for money, tiles seem good quality (still in packing, but inspected a sample). Delivery straightforward. Website informative and easy ordering process.”

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Posted 3 years ago

Great to hear, thank you for ordering with us! Your feedback is appreciated!

Posted 3 years ago

“Items are listed as “in stock” and delivery within 5 working days. More expensive than other places, but I went with them as they were in stock. They weren’t delivered. I chased, and found out they weren’t in stock - they just order from the supplier. Another failed delivery 5 days later, after the order was cancelled (not by myself). Eventually, after 3 or 4 phone calls where Paving Superstore and no guarantees - “they’ll arrive when they arrive” - which isn’t ideal. I phoned the supplier Marshall’s and worked with them to get them the next working day. They contacted me about 4 weeks after to write a review - which I did. Then asked if I could change it if they gave me £75 back as a good gesture for the poor service. They never paid the money - so this is the full review. Would never use again. Wasted hours with no resolutions. Go direct to the supplier. Much easier to work with, they have accurate stock levels and you’ll get them cheaper. Hope this helps anyone looking!”

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Posted 3 years ago

Marshalls have again spoken to you to explain that they were at fault. We really appreciate you editing this review to reflect the situation.

Posted 3 years ago

I would suggest you check your bank as this has already be paid to you. We are also unclear why you have felt the need to change your review back to the original one which you know is incorrect after Marshalls have spoken to you directly. They have confirmed to you personally that they were at fault. I would also point out that Marshalls paid the £75 as it was their mistake.

Posted 3 years ago

“I would buy again from this store. Our garden swing seat was on back order, but a very competitive price and we are very pleased with the item when delivered. The estimated delivery was over optimistic by some way, but our eventual enquiry was answered promptly and accurately and the item was delivered to the spot requested, within revised timescales. Would have given 5* but for extended wait, which may have been outside of the control of the retailer, but we were not updated.”

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Posted 3 years ago

Thank you very much for your feedback and for your order with us Ian. Apologies for the delay with your delivery, there are delays across the network currently. It's great to hear you're pleased with the swing seat! Enjoy!

Posted 3 years ago

“Good service. The products are high quality.”

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Posted 3 years ago

Fab! Thank you for your order with us and your feedback. Enjoy!

Posted 3 years ago

“Took a while for the delivery however that was put down to Covid and transport issues. Had a couple of broken slabs but these were replaced without a problem. Overall very pleased and very reasonable”

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Posted 3 years ago

Wow! What a great garden! Thank you for your order with us and your feedback. Enjoy the rest of the sunshine in your new garden!

Posted 3 years ago

“Great service, price and product. Very helpful in understanding my needs and selecting what I wanted to complete my project.”

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Posted 3 years ago

That's amazing to hear! Thank you very much for your order with us and for your back. Your garden looks great, thank you for sharing!

Posted 3 years ago

“Good service items arrived next day”

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Posted 3 years ago

“Slate was great. Delivery was difficult as company would not drive down my road. Paving superstore was going to charge me £300 to cancel.”

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Posted 3 years ago

“I ordered parasol weights from PAVING SUOERSTORE because their prices were competitive. However the weights were delayed due to problems with shipping/Suez canal. They let me know quickly as I couldn't use the cantilever parasol without them...together with a sincere apology they refunded my money quickly and efficiently. Top class Customer Service so won't hesitate to use them again!”

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Posted 3 years ago

“I placed an order with Paving Superstore in the Spring, with an agreed delayed delivery date. Unfortunately, despite the goods (excellent value in Clearance), being fully paid for, they suddenly became unavailable - after an email exchange with Customer Services, George arranged for superior tiles to be substituted. He has also been very informative regarding technical issues, and guaranteed that I could obtain all the other requisite materials for the job. He has always responded within 24 hours, so I would rate Customer Service as excellent. I am still waiting for our landscaper to commit to a starting date (after months), so cannot comment on delivery.”

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Posted 3 years ago

“The porcelain tiles arrived sooner than expected with no damage.They were well stacked on pallet and placed exactly where I wanted them.They look lovely and were very easy to cut. Will be buying another lot soon for further mods to garden.Over the moon with the service from Paving Superstore. Yours Keith.”

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Posted 3 years ago

“Our order was delivered on time and in good order. The driver was very friendly & helpful, I would not hesitate to Paving Superstore again. The products are excellent value”

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Posted 3 years ago

“Fantastic garden furniture, delivered earlier than estimated. Highly recommend”

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Posted 3 years ago

“Paving Superstore made our project easy, from having lots of choice, getting samples sent out to us, to delivery. Everything went smoothly, the delivery was quick and the porcelain tiles look fantastic!”

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Posted 3 years ago

“The garden bench was British built, of good quality and at a great price”

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Posted 3 years ago

Paving Superstore is rated 4.7 based on 863 reviews