Paving Superstore Reviews

Name: Paving Superstore
Address: Denmark Farm Barn, Norwich Road, Hardingham, Denmark Farm Barn, Norwich Road, Hardingham, Norfolk
Rating: 4.67

4.7 Rating 864 Reviews

92 %

of reviewers recommend Paving Superstore

4.7

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Paving Superstore 5 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

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“First class service we will be back again”

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Posted 4 years ago

“The paving set was just what we wanted. Unfortunately the pallet on which it was shipped had collapsed and the delivery company had to decant the slabs onto two smaller pallets. When I unpacked the slabs one was broken. However the Paving Superstore dealt with this in a friendly and professional way so I ended up happy”

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Posted 4 years ago

“Apart from an error with my online payment, which was handled promptly and once sorted everything on my order progressed speedily. Unfortunately the tiles were out of stock and awaiting delivery but would take 14-21 days but Paving Superstore managed to get them in under 10 days. Excellent Service, Attention and Notification”

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Posted 4 years ago

“Easy to order with enough stock for my project, kept upto date with delivery date of limestone pavers, the delivery driver was very accommodating and after unpacking 3 ton of mixed sizes only 4 had broken in transit which can be used for the cut-out pieces, very pleased with the riven finish just waiting for a day of nice weather to seal them.”

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Posted 4 years ago

“No problem ordering. Needed to chase up delivery date but once I did they were brilliant and confirmed within the day, after chasing the order and liaising with the delivery guys. Excellent product and really good quality. Would recommend.”

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Posted 4 years ago

“Great advice, quick delivery”

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Posted 4 years ago

“We ordered the 100cm fire pit (almost £50 cheaper than other stockists for the same one which is a big positive) and expected to wait 8-10 weeks for delivery as noted on the website. However, it was with us within 2 weeks. A nice surprise. Although there was only a little packaging around the rim and the base (which we thought was a bit cavalier) the fire pit is heavy duty so hadn't taken any knocks. Looks wise it is stunning. Very heavy and well made. We have placed it in position and it looks fabulous. Simple but stylish. Really looking forward to using it this weekend. We are very pleased. Thank you Paving Superstore.”

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Posted 4 years ago

“Very good, ordered online, received email confirmation, all ok, only niggle tried to phone with query and waited over 20 minutes on the phone and gave up, emailed query instead.”

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Posted 4 years ago

“Great products and prices but we were never informed about the delivery date by the carrier, so I knocked down one star.”

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Posted 4 years ago

“The product is good. The price is good. The delivery was good. I almost got what I ordered but this is being sorted. There was a delay in providing the order and a regular update would have been appreciated instead of me having to chase it especially when you phone up and are number 9 in the queue. Overall though, I am satisfied.”

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Posted 4 years ago

“Excellent from start to finish. They were helpful over the phone when asked to confirm the stock availability, and then once order was placed and being processed they phoned to confirm delivery arrangements and checked logistics. The delivery company they used were on time and helpful as well - they negotiated part of my gravel drive and deposited the palette of patio slabs in my garage, which was extremely helpful. Package was intact and all slabs were in great condition. I took their advice and sealed the sandstone slabs immediately which has meant a lovely waterproofed finish. I researched the prices and they were competitive. First class experience.”

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Posted 4 years ago

“Fast delivery, good communication. Excellent overall.”

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Posted 4 years ago

“Really easy to use website and superb prices. I found the website really easy to use and had all of the information needed to make a purchase with confidence”

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Posted 4 years ago

“I feel mean not giving more than three stars because while customer service warranted a higher rating, I could not say the overall experience was 'Excellent' or 'Great', This is entirely down to being delivered 11 out 48 paving slabs broken. They were replaced in seven days, but it meant delays to the job which is a cost to someone. Apparently, our slabs were transported some 6,000 miles from India to the UK already packaged up on a pallet ready to be delivered to us so were not quality checked by Paving Superstore. Note, these slabs were stacked VERTICALLY. Imagine the stresses on the slabs from Britain's under-maintained roads alone. The replacements were packed in the UK on a pallet HORIZONTALLY. As difficult as it is, I advise everyone to try and check every delivery as comprehensively as possible, but sign for delivery as 'unchecked' if not.”

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Posted 4 years ago

“Ordered clay pavers which were going to take some weeks due to covid19 which was OK, but missed an e mail regarding a request as to if we had forklift capability, which we have. The problem was that after two weeks no one chased up that request so the order was put on hold without me knowing. I would suggest after 5 working days a phone call from you would get the ball rolling again instead of silence. The order got moving again after I had called and was duly booked in by Pallet Plus for Thursday and never arrived. Rang you and was booked in the following Tuesday, possibly Wednesday. Never arrived. Rang you and was booked in Friday, never arrived, was promised Saturday and the 3 pallets finally arrived at 8 am. Obviously the current situation is not ideal and I got on with other jobs in the meantime but not exactly a seamless experience. A phone call to chase up the email I missed after a few days would help and may be an explanation from Pallet Plus would have smoothed the way a little. The product looks ideal”

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Posted 4 years ago

“Excellent service throughout”

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Posted 4 years ago

“Really easy online ordering, good communication. Full contact from courier and arrived when stated. Cant fault any of the process and as a tradesman I order a lot online..”

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Posted 4 years ago

“Quick delivery and great products”

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Posted 4 years ago

“Excellent product and delivery was early and great service”

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Posted 4 years ago

“Excellent service and value”

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Posted 4 years ago

Paving Superstore is rated 4.7 based on 864 reviews