Paving Superstore Reviews

Name: Paving Superstore
Address: Denmark Farm Barn, Norwich Road, Hardingham, Denmark Farm Barn, Norwich Road, Hardingham, Norfolk
Rating: 4.67

4.7 Rating 863 Reviews

92 %

of reviewers recommend Paving Superstore

4.7

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Paving Superstore 5 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

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“Ordered a wooden bench - delivery was very quick & bench as described”

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Posted 4 years ago

“Best prices by quite a lot. 20% cheaper than I found anywhere else. Delivery on time. Great products and service”

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Posted 4 years ago

“Great product. Competitively priced. Arrived sooner than anticipated.”

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Posted 4 years ago

“Paving Superstore werenÕt able to supply our order within the expected time frame... Their lovely admin staff emailed to explain and offered everything from an immediate refund to an offer to explore alternatives. They went back and forth talking to suppliers about potential alternatives until they found one that was just what we needed and still had it delivered within their standard timeframes. Great and knowledgeable service.”

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Posted 4 years ago

“As a private non trade buyer , I do not have a anything to lift over a ton of paving stones up my gravel drive to near where they can be laid. Although you do warn buyers about where the delivery can go you do not deliver with a vehicle or something which can move the paving stones. YET you are selling to private customers. The delivery driver said this was a common problem, so you are quite prepared to sell to private customers but cannot be bothered to make sure that the ordered is properly delivered. So it was dropped outside my gate.”

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Posted 4 years ago

“great service, good price, quick delivery, easy install with full guidance included.”

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Posted 4 years ago

“Absolutely avoid at all costs. Ordered a shed on the website for a cost of £212 - order confirmed, e-mail received. Day later, got an e-mail indicating there was a 'typo' on the website, and that delivery for the shed was £60, so unless I coughed this up, then they'd have to cancel. Rang up, and spoke to someone called Selena Stuart, who had a terrible attitude and was unwilling to budge. Asked to speak to a manager, Bruce Read, who was equally as stubborn and ignorant - not to mention sarcastic, and that if I was unwilling to pay the extra £60, then they'd cancel the order. Sardonically pointed me towards the Ts&Cs that indicated that if there was a typo/supplier error, then Paving Superstore reserve the rights to essentially demand more money off their customers. (Nothing about what they advertise on their website - how suspicious). Talk about cutting your nose off to spite your face. Cancelled a £200+ order for the sake of a £60 delivery fee that they were unwilling to budge on (which wasn't advertised on the website at all, and wasn't advertised on the confirmation e-mail). To make this matter even worse - Bruce is the MD of Paving Superstore - which is almost hilarious, given how he speaks to customers. Quite how this two-bit place is in business, I do not know. Sort it out Bruce - maybe invest in some customer service training for yourself and your colleagues. Crass!”

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Posted 4 years ago

“Well designed website gave all the info I needed. Ordering was easy - productnarrived in a timely manner. Only thing to lose a star was that we were not informed that the item had been dispatched for delivery or indeed that it had been delivered.”

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Posted 4 years ago

“Ordered a tonne of cobbles online - received a phone call to book delivery - needed to split delivery load - cost £60 extra but delivered within a few days (during COVID) & no one home to help but delivery guy managed to off load onto driveway.”

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Posted 4 years ago

“Very helpful sales desk and great service with prompt delivery. Pleased with overall experience”

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Posted 4 years ago

“Excellent service. We received a call to advise the delivery date and the order arrived on time, well packaged and in good condition. We would definitely recommend Paving Superstore.”

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Posted 4 years ago

“Good choice of delivery dates and the delivery came when it was supposed to. The pavers were well packaged in the crate and none were damaged.”

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Posted 4 years ago

“I would happily order from company again. Delivered when said they would and no damages. They even worked out better on price than getting them local.”

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Posted 4 years ago

“Happy with the quality and transported securely. Was slightly disappointed as delivered late and was rolled off on a pallet with a motorised trolley which struggled. Slabs should have been taken off a truck with a mechanical arm and not a van with a lift. I guess they thought they would save money but struggled with the push trolley.”

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Posted 4 years ago

“Use transportation that can put a ton of stone in a driveway.”

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Posted 4 years ago

“Where too begin. Have had an ongoing issue for months with faulty sandstone, raised through PayPal, refused to accept a return for months, PayPal where looking at a 50%refund as half had been laid ( we had already paid for a contractor and paving superstore where unfriendly and rude prior to contractor arriving, if they had behaved professionally all this could have been avoided ) NOW !! In the mist of another 2nd wave and restrictions they have decided that I should return their faulty sandstone ( at my expense ) including the laid ones for a full refund at exactly the same time have sent most of their staff home because of covid so getting a hold of anyone will be more difficult. Perfect timing to ask me to send it back ?, everything going under tighter restrictions, vastly reduced numbers at the office, cold and wet weather, will be huge delays In transport again , ita great when things go right for a company, but the true testament of a good company is how they handle situations when things go wrong. PayPal said there would be no issues in getting 50% refund for 50% returned, very greedy company, fine well knowing I've lost 3 relative's through this crisis and trying to make a safe space out doors for my 2 disabled sons, its already going to cost us 3x what it should have done because of their lack of customer care and professionalism. Also flagged my review to trust pilot, and had zero response from 3 emails which I knew would be the case if you read above, disgusting behaviour paving superstore, gutter behaviour”

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Posted 4 years ago

“I decided to look online after I was let down by by Wickes who said in early October that paving was a seasonal item and they wouldn't order any till next spring. As I wanted to lay the patio this autumn I looked online and found Paving Superstore whose price for Indian sandstone was £130 cheaper and whose delivery was free instead of £30.The paving was delivered in 2 days the driver was very helpful and I was impressed with the quality.”

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Posted 4 years ago

“Very pleased with the Paving Superstore We purchased a large fire bowl, it was cheaper than other suppliers and arrived quicker than we expected. Thanks Paving Superstore.”

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Posted 4 years ago

“Excellent product and price, delivery was a little sluggish but down to the haulage company and not paving superstore. Would buy again from this company”

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Posted 4 years ago

“good helpful staff the lady i spoke to found the information i required right away good price and free delivery”

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Posted 4 years ago

Paving Superstore is rated 4.7 based on 863 reviews