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BuyAPlan Reviews

4.3 Rating 2,272 Reviews
85 %
of reviewers recommend BuyAPlan
Company Reviews Metrics Info
4.3
Based on 2,272 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read BuyAPlan Reviews

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

Write Your review

Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
E
Verified Buyer
“Excellent. Accurate plans easily found and fast process. Recommended”
Helpful Report
Posted 4 years ago
A
Verified Buyer
“Expensive for what they are, but a necessary evil to ensure to the right scale etc for planning applications. Would be useful if there was a way to add lines and shapes to map with measurements based on current scale (as would allow proposed developments to be marked)”
Helpful Report
Posted 4 years ago
K
Verified Buyer
“quick and easy to follow instructions very good product would use again .”
Helpful Report
Posted 4 years ago
D
Verified Buyer
“Easy to get hold of a plan, but difficult marking up my site boundary. Does not appear to be a way of altering the boundary I have drawn. Should have left it blank and drawn it on afterwards.”
Helpful Report
Posted 4 years ago
K
Verified Buyer
“Easy and good value.”
Helpful Report
Posted 4 years ago
D
Verified Buyer
“very easy process.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“good plans but expensive”
Helpful Report
Posted 4 years ago
N
Verified Buyer
“Have had the initial submission sent back as invalid because the boundaries for our property on the plan are incorrect. Have ended up having to print in black and white and adding the boundary by hand”
Helpful Report
Posted 4 years ago
Thanks for your review. It is actually impossible for the system to set the boundaries on it's own without the customer drawing them. In cases where customer error has led to incorrect boundaries being set we are happy to refund 70% of the charge so that the correct version can be ordered.
Posted 4 years ago
T
Verified Buyer
“Quick service, accurate. However ... ridiculously expensive for a sheet of A4 paper. I bought an OS Explorer map for a similar price.”
Helpful Report
Posted 4 years ago
Thanks for your review. If you investigate further you will find the OS charge far more for this level of detailed mapping than OS Explorer. We are in fact one of the cheapest suppliers of this kind of mapping.
Posted 4 years ago
B
Verified Buyer
“Initially, I had some minor issues in login, but when I spoke to live chat, it was sorted with a new password, and thereafter it was very easy to select and buy the plan. thank you”
Helpful Report
Posted 4 years ago
H Saunders
Verified Reviewer
“I contacted buy a plan for 2 plans, one 1:500 and one 1:1250. The preview was just short of what I needed so I used the chat facility to see if what you saw was what you got as the description was slightly misleading. I asked the specific question, does the A4 print show more than the preview screen and was told categorically Yes. I bought the prints, it didn't. I have complained and asked for a refund and have asked for the Chat to be reviewed to prove what I asked for. I was told I would be contacted in 24 to 48 hours. Nothing. Very poor after service and very disappointed. If the map you need is covered in the preview it would have been good, however it didn't.”
Helpful Report
Posted 4 years ago
Howard thanks for your review. I understand you have now been contacted and refunded. Apologies for the issues.
Posted 4 years ago
J
Verified Buyer
“Provided options at competitive price for unusual property”
Helpful Report
Posted 4 years ago
C
Verified Buyer
“Would be useful if the site in question could be outlined in red or another colour at the user's option...”
Helpful Report
Posted 4 years ago
S
Verified Buyer
“Excellent service. You need location plans for both building regulations & planning permission.”
Helpful Report
Posted 4 years ago
I
Verified Buyer
“Simple to purchase, easy to find what you needed.”
Helpful Report
Posted 4 years ago
D
Verified Buyer
“The plans I created were returned to me by planning because they were not to scale accurately. It was not possible to accurately draw lines of precise length on your programme, which makes it pretty useless for planning applications. If there is a way, please let me know, because it certainly wasn't obvious.”
Helpful Report
Posted 4 years ago
Thanks for your review and I am sorry to hear you had a negative experience with the site. Fortunately the majority of our customers are happy with the service. In your case we are happy to refund you as the plans were rejected. If you get in touch via support@buyaplan.co.uk or the form on the site this will be arranged.
Posted 4 years ago
C
Verified Buyer
“It was relatively simple to obtain the os map required”
Helpful Report
Posted 4 years ago
R
Verified Buyer
“Good service Thank you”
Helpful Report
Posted 4 years ago
I
Verified Buyer
“Relatively easy to use but double check the requirements from your planning office before you adjust the scale”
Helpful Report
Posted 4 years ago
J
Verified Buyer
“I don't buy plans on a regular basis but when the occasion arises I have found the ease and simplicity of your service plus the speed by which I can the plans I need can be obtained excellent. Many thanks.”
Helpful Report
Posted 4 years ago
BuyAPlan is rated 4.3 based on 2,272 reviews
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