Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.34

“Simple, Easy to use web site with quick access to the right plans. Ideal for planning applications.”

Helpful Report

Posted 4 years ago

“Of the two options on the Planning Portal website, this was the easier to use. However, I think there could be ways to make it more friendly - eg. something telling you the real-life dimensions of the shape you're drawing; more about what you need to do for a site plan and for a location plan.”

Helpful Report

Posted 4 years ago

“I bought the plan to show the boundary of a Church for a planning application. The complete outside boundary as required did not show as the instructions said it would - it should numerous areas in the Churchyard as separate parts and there did not appear to be anyway to join them suitably. I ended up (after having it returned from the planning department) having to import the map into photoshop in black and white and put the line around the outside myself in red.”

Helpful Report

Posted 4 years ago

“I found it difficult to download to start with but the help i got from Ben? was very helpful and I got there in the end.”

Helpful Report

Posted 4 years ago

“A very poor experience: the Plan was REJECTED by the Planning Authority as inaccurate as it doesn't show a boundary between curtilage (my garden) and agricultural land ("a paddock") although there is no physical boundary. As you deny any responsibility for mapping errors I've just wasted £25.00 and although I've shown the Planner I don't need to spend £400+ for "change of use" i.e. to a garden due to prior approved application. I have now been sent a list of queries more relevant to a major urban development than a wooden shed (20 x 12 ft) albeit in an AONB e.g. scale plans for all trees and hedges on-site and adjacent properties, drainage etc.”

Helpful Report

Posted 4 years ago

Thank you for your review and I am sorry you have a negative experience on our site. It is impossible for a boundary to be set for a map without the customer having selected the boundary with the red line. If a customer inadvertently adds incorrect boundaries to their map and receives an incorrect area we are pleased to offer a 70% refund so that they may re order a correct selection. If the underlying Ordinance Survey map is incorrect we are happy to provide a full refund. The majority of our customers are satisfied with our service and it is a rare occurrence for a map to be incorrect. I trust you will have a more positive experience if you use our service again.

Posted 4 years ago

“Your website is easy to use for those that good with computers please help those that don’t know to well”

Helpful Report

Posted 4 years ago

“Comprehensive choice of sizes and locations, giving adequate details and local names for added information.”

Helpful Report

Posted 4 years ago

“We found it very difficult to measure correctly when line drawing and edit or undo no existent which means we had to print it of without the bit we wanted to show. Rendering the plan useless”

Helpful Report

Posted 4 years ago

I am sorry you found our site difficult to use. It does require accurate input from the customer in terms of drawing the boundaries with the red line. If you have inadvertently drawn incorrect boundaries and received the wrong selection of the map we are happy to refund 70% of the cost to enable you to re order if required.

Posted 4 years ago

“Found out we needed to make a planning application for a 2m high fence on a public highway and used an on line planning portal which directed us to your service. Bought the location plan and site plan to include in our electronic submission and found your service quick, easy to use and good value for money. Thank you.”

Helpful Report

Posted 4 years ago

“The Council refused to accept the plans as they were incorrect, wasted time and money!”

Helpful Report

Posted 4 years ago

Thank you for your review and I am sorry you have a negative experience on our site. It is impossible for a boundary to be set for a map without the customer having selected the boundary with the red line. If a customer inadvertently adds incorrect boundaries to their map and receives an incorrect area we are pleased to offer a 70% refund so that they may re order a correct selection. If the underlying Ordinance Survey map is incorrect we are happy to provide a full refund. The majority of our customers are satisfied with our service and it is a rare occurrence for a map to be incorrect. I trust you will have a more positive experience if you use our service again.

Posted 4 years ago

“Excellent service but would like the option of bigger prints up to AO size”

Helpful Report

Posted 4 years ago

“Does what it says on the tin. Seems a bit pricey and to me the north marker is a bit unclear which direction is actually north”

Helpful Report

Posted 4 years ago

“Very easy to use and quick. Ideal for any planning requirements without having to spend a lot of money!”

Helpful Report

Posted 4 years ago

“Simple and easy to follow”

Helpful Report

Posted 4 years ago

“I needed planning drawings for a couple of garages for a sports club and didn't want to hire a professional just to produce a planning drawing for 2 garages. This system worked fine - not that I've got the planning permission yet!”

Helpful Report

Posted 4 years ago

“Complete rip off. Only bought it because the local council insist on it for planning applications, makes me wonder how much commission the planning portal is getting. It's not even an accurate plan.”

Helpful Report

Posted 4 years ago

Thank you for your review and I am sorry you have a negative experience on our site. It is impossible for a boundary to be set for a map without the customer having selected the boundary with the red line. If a customer inadvertently adds incorrect boundaries to their map and receives an incorrect area we are pleased to offer a 70% refund so that they may re order a correct selection. If the underlying Ordinance Survey map is incorrect we are happy to provide a full refund. The majority of our customers are satisfied with our service and it is a rare occurrence for a map to be incorrect. I trust you will have a more positive experience if you use our service again.

Posted 4 years ago

“Reasonably easy to locate the plot you are interested in. Fair price. Good starting point for the answers I am looking for regarding a boundary and plot size. Will use this service again. I did not have to contact the company, thought the question below refered to my actual purchase. Can not delete the box I ticked.”

Helpful Report

Posted 4 years ago

“Ok Frustrating tgat i cant just buy a plan at a scale i choose. Scottish planning stipulates 50:1 or 100:1 for site plans, but you dont sell those scales. Bought map electronically, why would you do anything else these days?”

Helpful Report

Posted 4 years ago

“Very good service anytime I have used this company to obtain a plan.”

Helpful Report

Posted 4 years ago

“Excellent service, plan available so quickly at such a reasonable price, many thanks”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

BuyAPlan Reviews