BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.34

4.3 Rating 2,272 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.3

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It does what it says on the tin”

Helpful Report

Posted 1 year ago

Thank you for the 5 stars, it's much appreciated.

Posted 1 year ago

“Too expensive and advertised much cheaper.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide a review for us. The prices are clearly displayed on our pricing page and also before proceeding with a purchase. We try to be as competitive as possible and also offer a price match. Please get in touch with us at supprort@buyaplan.co.uk if you need any clarification about our pricing and we'll be happy to assist you.

Posted 1 year ago

“Easy to use.”

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Posted 1 year ago

Thank you very much for the 5 stars!

Posted 1 year ago

“quick & sraightforward”

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Posted 1 year ago

Thank you very much for providing a review for us!

Posted 1 year ago

“A very easy process. A good selection of maps to choose from. The map I chose was very clear.”

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Posted 1 year ago

Thank you so much for this review!

Posted 1 year ago

“Not impressed. I clicked on to red lines which when I paid for and downloaded the plan, no red lines were there. I contacted you twice, maybe three times for assistance. I'm still waiting. Won't be using your organisation again or recommending you!”

Helpful Report

Posted 1 year ago

Dear customer, we have responded to both of your messages (emails) on the same day. The first one was on the 9th of June and the second one on the 14th of June. Please check your junk folder in case the emails have gone there? You can always contact us via chat during working hours, email at support@buyaplan.co.uk or phone. I hope this helps and I am sorry to hear that you have not been able to get in touch.

Posted 1 year ago

“I did find it a little confusing to get the print to the proper scale”

Helpful Report

Posted 1 year ago

Thank you for your review. Please get in touch at support@buyaplan.co.uk and we'll be happy to assist you!

Posted 1 year ago

“The plan was up to date unlike the Planning Portal equivalent”

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Posted 1 year ago

Thank you for your feedback and review!

Posted 1 year ago

“I always buy my plans from BuyAPlan. It is so quick and easy. Takes me minutes not hours to obtain the site plans I need.”

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Posted 1 year ago

Thank you for your kind review Gill.

Posted 1 year ago

“i tend to use other providers for OS mapping as Buyaplan does not seem to offer a black and white print option, and the ground coverage area is a bit mean, so context is a bit lacking.”

Helpful Report

Posted 1 year ago

Thank you for your feedback Henry. We do offer black and white PDFs, PNGs and DWGs via buyaplan. You can change the format in the basket after you have selected the area. Please drop us a message at support@buyaplan.co.uk and we'll be happy to assist you!

Posted 1 year ago

“Could be good if once purchase a plan I could back to change lines on. Instead pay for another plan”

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Posted 1 year ago

Thank you for your review Mateusz. Unfortunately a plan cannot be changed after it has been generated. Please drop us a message at support@buyaplan.co.uk and we can explain better!

Posted 1 year ago

“Fulfilling planning validation requirements these days is increasingly difficult and anything that makes the collation of information easier is welcome. 'Buy a Plan' make the process of identifying your site and preparing a suitable red-lined drawing at an appropriate scale easy, delivering a clear and concise receipt to pass on to the Client for payment. I'll continue to use 'Buy a Plan' for all planning applications in the future.”

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Posted 1 year ago

Thank you so much for this great review Timothy!

Posted 1 year ago

“Very unsatisfied I bought DWG map but received pdf I have noticed your system automatically change whatever you buy to pdf”

Helpful Report

Posted 1 year ago

We are sorry to hear that! Please drop us an email at support@buyaplan.co.uk and we'll do our best to assist you.

Posted 1 year ago

“It's a very competent service and for technical people, I'm sure, would be very easy indeed to use. However, It would be much appreciated by your older (and very 90 yr old customers) if it could be possible to make the marking of coloured lines on the chosen plan a bit easier. I'm afraid I got mine in quite a state, but one needed an 'erase and start again' button, and a very steady mouse-hand, to do the job properly. However, a good system, and thankyou.”

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Posted 1 year ago

Thank you for your kind feedback and your review!

Posted 1 year ago

“Easy to follow, quick result”

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Posted 1 year ago

Thank you for the 5 stars Denis!

Posted 1 year ago

“Useful service for my business, customer services helpful.”

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Posted 1 year ago

Thank you for the 5 stars Laura, it's much appreciated!

Posted 1 year ago

“I found the website easy to navigate and to buy a plan for planning application purposes. It was a straightforward process.”

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Posted 1 year ago

Thank you for your 5 stars Bridget!

Posted 1 year ago

“Very clear website and plan. Excellent speedy service.”

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Posted 1 year ago

Thank you so much for your comments it's great to hear that!

Posted 1 year ago

“The plan was very helpful and saved me drawing more plans to scale when I had already drawn around ten or twelve in the space of a month or so. Although the planning department did not accept your plan in it`s entirety it certainly did help me to draw the plan they did require so I would definitely buy again from you. Thank you.”

Helpful Report

Posted 1 year ago

We are sorry to hear that! We offer a money-back guarantee if the issue is the actual plan. You can find our terms and conditions here: https://www.buyaplan.co.uk/faq Please get in touch with us at support@buyaplan.co.uk and we'll be glad to assist you with this.

Posted 1 year ago

“Good service, decent price. Don’t understand why the plan I have bought cannot be downloaded at any time rather than disappear after a set tone 😠”

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Posted 1 year ago

Dear James, we sent the download link to your email address and you can use that for up to one year from the date of purchase. If you need help with that we can also send your plan to your email as well. Please get in touch with us at support@buyaplan.co.uk. I hope this helps.

Posted 1 year ago

BuyAPlan is rated 4.3 based on 2,272 reviews