BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.35

4.4 Rating 2,304 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.4

Based on 2,304 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found it very confusing as a first time user. It was awkward to use. I had difficulty with putting in the co-ordinates. I went to Google maps and got the longitude and latitude but obviously these were rejected. Frustrating. Why couldn’t I just have a map that I could zoom in on and identify the area of interest with having to find out what the eastings and northings are? Then when drawing the envelope around the plot I wasn’t able to tweak it to make the outline more accurate. I opted for the colour version as I thought it meant my plot outline would show in red. I didn’t realise the rest of it would be blocked out in solid colour, heavy on printer ink. By this time there was no option to choose the non-colour option. The colour version printed out in black & white was too feint to be usable. Why not automatically provide both colour and non colour maps? Obviously if I needed to use this site again it would be easier but I can only review my actual experience. Conclusion: Not user friendly. Not intuitive. Will try OS next time.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback. We cannot allow free roaming around OS MasterMap as it is not allowed by the OS. The preview expenses would be very high. Also, all our plans come with a license to use so each copy has its own. You would need to get a license for each plan even if they are the same but in a different colour. There is the option to preview your map twice before purchasing in order to make sure you are getting the plan that you need. Regarding the first step which is searching for the area that you need you can also use a Postcode or latitude & longitude. We'll be happy to assist you with further requests so please drop us an email at support@buyaplan.co.uk if you need any more assistance. I hope this helps.

Posted 2 years ago

“Excellent site. Easy to negotiate. Reasonable prices. Very quick and efficient response/download times. Good choice of options. Highly Recommend.”

Helpful Report

Posted 2 years ago

We appreciate so much you taking the time to provide this excellent review! Thank you!

Posted 2 years ago

“The pdf was lacking in detail, the outlines in 90% were faint, there was no way I could trace over the outlines, this file was imported on to my drawing, to be fair you did replace it with a different file which worked, unfortunately I can only give one star”

Helpful Report

Posted 2 years ago

Dear John, we are sorry to hear you are disappointed with our service. Please send us an email at support@buyaplan.co.uk and we'll be glad to assist you.

Posted 2 years ago

“Having bought a plan of my property and immediate area I was very impressed with the detail. The website was very easy to use and boundary lines were easily inserted where required.”

Helpful Report

Posted 2 years ago

Thank you for your excellent review David, we really appreciate it!

Posted 2 years ago

“Use you a lot and always found it easy to use.”

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Posted 2 years ago

Thank you for your trust David and this great review!

Posted 2 years ago

“I had to purchase a plan to provide my local council with the position of my house as they informed me it couldn't be called The Coach House, my plan has this information printed on it!! But still I have had to change the name, so in my eyes the plan is wrong. Hence only 4 stars.”

Helpful Report

Posted 2 years ago

Dear Leanne, the plan automatically puts the address that you have selected as the title of your plan, but you have the option to change that before purchasing and add what you want as the title on the 3rd step before purchasing. Please drop us an email at support@buyaplan.co.uk if you need any assistance locating this.

Posted 2 years ago

“A great way to immediately obtain the equivalent to an O.S. plan and far easier. When you want a plan you want it now!”

Helpful Report

Posted 2 years ago

We are glad to hear you are happy with our website. Thank you for your trust and your review!

Posted 2 years ago

“Easy buy and online too”

Helpful Report

Posted 2 years ago

We really appreciate your 5 star review. Thank you.

Posted 2 years ago

“Convenient, accurate plans available at the touch of a button.”

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Posted 2 years ago

Thank you Paul, for this 5-star review, it's greatly appreciated!

Posted 2 years ago

“This is a very good and efficient service. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review Derek!

Posted 2 years ago

“Really easy to use but still got rejected by the Local Authority as it needed to have a north arrow. Just something to consider for the IT designers on next upgrade.”

Helpful Report

Posted 2 years ago

Hello Chris, all of our plans have a north plan arrow on the top left of the map. If you have any issues with your plan please drop us an email at support@buyaplan.co.uk

Posted 2 years ago

“Satisfactory result thank you”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review!

Posted 2 years ago

“Excellent, prompt service as ever”

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Posted 2 years ago

Dear Stephen, thank you for your kind words.

Posted 2 years ago

“Very fast and convenient for OS maps at a competitive price, highly recommended.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide such a great review.

Posted 2 years ago

“Rubbish just gave us the back of the house waste of money”

Helpful Report

Posted 2 years ago

Dear customer, please send us an email at support@buyaplan.co.uk and let us know how we can assist you.

Posted 2 years ago

“Your website states that these are suitable for Planning applications, but I often find that only one street name will show up on my desired scale. Planning authorities require 2 named streets on a Location Plan otherwise they often won't accept the location plan. I continue you purchase off you however as I like the plan from an aesthetic point of view, but feel if you are advertising that they are suitable for planning applications then they should always show 2 street names no matter the scale. Regards annette.burtenshaw@gmail.com”

Helpful Report

Posted 2 years ago

Dear Annette, thank you for the review. In some areas it may not be possible to fit on two street names due to the way the Ordnance Survey mapping has been created. This is particularly common in rural areas. Our plans (in PDF version) also show an OS grid reference (an easting and northing) which will help locate the planning office into the exact location thereby negating the need for street names. I hope this helps.

Posted 2 years ago

“Excellent customer service. I was struggling to get exactly what I needed on the plan and got brilliant help from the online chat. This helped me to print off exactly what I required quickly and efficiently and for a reasonable price.”

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Posted 2 years ago

That's great to hear! Thank you very much for this excellent review.

Posted 2 years ago

“Very professional, easy to navigate, good value.”

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Posted 2 years ago

Thank you for the 5 star review!

Posted 2 years ago

“Easy to use website, immediate access to plans”

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Posted 2 years ago

Thank you for this 5-star review!

Posted 2 years ago

“Easy to use and edit, plan downloadable immediately”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide a review for us!

Posted 2 years ago

BuyAPlan is rated 4.4 based on 2,304 reviews